Exceptional guest service is the foundation of every 5-star hotel in Harrow. From the minute you step through the door, staff are at your beck and call, whether arranging customised tours or providing in-room massages. What's more, hotels have to feature top-rate conveniences to meet the standard for a 5-star rating. These can include luxury toiletries, a wellness centre, swimming pools, gastronomic kitchens and knowledgeable concierge.