In Hi Hat, a hotel needs to provide a specific level of upscale features to be designated 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may also offer special touches such as a welcome gift.