Flawless guest service is integral to every 5-star hotel in Mongomo. From the second you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massage treatments. In addition, hotels must feature upscale conveniences to meet the standard for a 5-star rating. These can include deluxe baths, on-site spa facilities, pools, gastronomic kitchens and knowledgeable concierge.