In Muadzam Shah, a hotel is required to offer a specific level of upscale conveniences to be rated 5 stars. These may include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may even offer additional touches like a welcome gift.