In Navarro, a hotel needs to provide a specific amount of upscale amenities to be rated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior standard of service. You'll enjoy things like concierge services, nightly turn-down services and in-room massage. Some may even offer special touches such as welcome gifts.