In Sanur, a hotel needs to provide a certain level of upscale features to earn a 5-star rating. These may include on-site gyms, gourmet restaurants, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer special touches such as a welcome gift.