Schwarzenberg/Erzgeb. Hotel Guide - 5 Stars Hotels in Schwarzenberg/Erzgeb., Saxony

"I was COMPLETELY & UTTERLY disappointed with our stay. I am TRULY bewildered with the fact this is SUPPOSED to be a 5-star hotel! I have wanted to stay here since I saw the hotel on the movie Last Holiday….do yourself a favor, DO NOT spend the time, expense, nor travel to waste it all!!! I’m sure at one time, during its “heyday” it was a lovely place to stay, however, we found the public spaces were worn, sad, barren, smelly and dirty (looked as though no one had vacuumed nor dusted for months!) The carpets are in desperate need of replacement, it needs to be painted, as well as simple repairs throughout. Though, I must add, our room itself was very clean (small miracle). Attention: Hotel Pupp employee who is responsible for comment evaluation: Do NOT leave me a canned response as you have with every other person who has left comments. For YEARS, you have known and are completely aware of the degradation of this establishment, yet nothing is done about it!! These comments are STRICTLY to let others know about the sad situation which will befall them if they still decide to visit. I truly wish I would have read the reviews BEFORE I stayed. Lesson learned😞"

"The staff was wonderful, efficient and pleasant. The property is a 19th luxury building, fully modernized while retaining its charm. Very clean, excellent breakfast, quite near the center of town with the collonades for taking the waters [the hotel had excellent spa facitliies]"

"Excellent"