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Krystal Beach Acapulco

3.0 star property
Family-friendly resort on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Beach Acapulco

Outdoor pool, pool loungers
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Front of property
Outdoor wedding area

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast available
  • Parking available
  • Room service
The current price is Rp1.320.006
Rp1.584.007 total
includes taxes & fees
4 Sept - 5 Sept

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(15 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.4 out of 10
Good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Ocean View

Standard Ocean View | Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Ocean View

8.0 out of 10
Very good
(27 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View | Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Mountain View

8.0 out of 10
Very good
(28 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout curtains
Down duvet
Private bathroom
Hairdryer
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Ocean view
  • Sleeps 4

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4

View all photos for Room Standard with Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 2

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Mountain view
  • Sleeps 2
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About the area

Located in Costera Acapulco, a neighbourhood in Acapulco, Krystal Beach Acapulco is in the entertainment district and on the beach. Acapulco Historical Museum of Fort San Diego and Sinfonía del Mar are cultural highlights, and some of the area's attractions include Naval History Museum and Barco Palao. Travelling with kids? Consider Botanical Gardens of Acapulco, or check out an event or a game at Acapulco Convention Center. Windsurfing and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Acapulco travel guideOpens in a new window
View more Resorts in AcapulcoOpens in a new window
Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670

What's nearby

  • Parque Papagayo - 1 min walk - 0.0 km
  • Papagayo Beach - 3 min walk - 0.3 km
  • Condesa Beach - 10 min walk - 0.9 km
  • Diana the Huntress - 19 min walk - 1.6 km
  • La Quebrada Cliffs - 4 min drive - 4.5 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 33 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Bocana Beach Papagayo - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Krystal Beach Pool Bar - ‬1 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Krystal Beach Acapulco

Family-friendly resort near Papagayo Beach
At Krystal Beach Acapulco, you can look forward to a beach bar, a poolside bar and a corner/local shop. This resort is a great place to bask in the sun with a beachfront location and sunloungers. Treat yourself to a manicure/pedicure or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide and sunloungers
  • Buffet breakfast (surcharge), self-parking (surcharge) and supervised childcare (surcharge)
  • Smoke-free property, ATM/banking services and a lift
  • A front desk safe, a banquet hall and a gift shop
Room features
All 400 rooms boast comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping and phones

All-inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 400 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • La Palapa
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Spa

  • Manicures/pedicures

Accessibility

  • Lift

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 400 per person
  • Self-parking fee: MXN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

Does Krystal Beach Acapulco have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Beach Acapulco?

As of 22 Aug 2025, prices found for a 1-night stay for 2 adults at Krystal Beach Acapulco on 4 Sep 2025 start from Rp1.320.006, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Beach Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Beach Acapulco?

Self-parking is available for MXN 250 per day.

What time is check-in at Krystal Beach Acapulco?

Check-in start time: 3:00 PM; check-in end time: 11:30 AM.

What time is check-out at Krystal Beach Acapulco?

Checkout is at noon.

Are there all-inclusive benefits at Krystal Beach Acapulco?

Some rate plans available at this resort are all-inclusive.

Where is Krystal Beach Acapulco located?

Located in Costera Acapulco, this beachfront resort is in the entertainment district and within a 10-minute walk of Parque Papagayo and Papagayo Beach. Condesa Beach and Galerías Acapulco are also within 10 minutes.

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Krystal Beach Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 286 out of 1002 reviews
Rating 8 - Good. 255 out of 1002 reviews
Rating 6 - Okay. 182 out of 1002 reviews
Rating 4 - Poor. 135 out of 1002 reviews
Rating 2 - Terrible. 144 out of 1002 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janitzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I had a lovely vacation enjoy every minute I do recomend this hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Martina

Liked: Cleanliness, amenities, property conditions & facilities
The property was great!
Stayed 3 nights in Jun 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acapulco is beautiful 💕❤️
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and easy to get around
Stayed 1 night in Apr 2025

2/10 Terrible

Miriam

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2025

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 3 nights in Mar 2025

8/10 Good

Carlos A.

Liked: Cleanliness, staff & service
Nice hotel, great staff, but very outdated, and the elevators take forever.
Stayed 6 nights in Apr 2025

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

ASHLEY

Liked: Amenities
Good
Stayed 2 nights in May 2025

2/10 Terrible

El

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just between 2 sewage dumps, the elevators didn't work most of the time, parking was a nightmare, waiting lines of more than 1 hour to get the car,the bathrooms smell like sewage, the food is cheap and the restaurant crowded, the swimming pools under the diet sunlight and small, full of people resembling dumplings in a pot. Worst experience in Acapulco so far
Stayed 2 nights in Aug 2025

10/10 Excellent

Adolfo

Liked: Cleanliness, property conditions & facilities, room comfort

good service

everything is fine
Stayed 2 nights in Apr 2025

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Took 45 mins to check in, only 1 person was at the front desk. The rooms did not look like in the pictures. The elevators took for ever, I believe they are broken and it’s inconvenient taking the stairs. The rooms were hot and a/c was not working. I was not pleased.
Stayed 1 night in Jun 2025

4/10 Poor

FERNANDO PEREZ

Disliked: Staff & service, amenities, property conditions & facilities
lots of issues with the elevator and the room doors sometime not working. once i had to take the stair to go my room that was on 14 th floor.
Stayed 8 nights in May 2025

2/10 Terrible

Blanca

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel didnt respected the reservation about the room.we booked with 2 beds and they gave us a room with one bed my kids and me we slept in the same bed they didnt care about if we weren't comfortable .The elevators didn't work we took the stairs and it was 18 floors
Stayed 6 nights in May 2025

6/10 Okay

michael

Liked: Cleanliness, staff & service, amenities
The ac went out twice, the WiFi once. Avoid this this place on weekends when the Mexico City people arrive. Brutal. Staff is great and I sm sure the interruptions are still Hurricane related. The food is buffet style and what you expect. Still good. Good walking and shopping
Stayed 7 nights in Mar 2025

6/10 Okay

Gilberto

Disliked: Property conditions & facilities
.
Stayed 4 nights in Mar 2025

4/10 Poor

Leonardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Look for other hotels first.

3 hours for Check-in, They change 2 times the rooms, and the WC of the last one never work. The fire alarm sound all the nights. The food is not expectacular, is ok for a AIl-I. but the service is good. The pool area is too small for the amount of people
Stayed 3 nights in Jan 2025

6/10 Okay

ALEJANDRO

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We stayed trapes in the elevator very bad condition in the building So much noise I the room from the street don’t have a god selling in the windows The bufet was so poor
Stayed 3 nights in Jan 2025

8/10 Good

Andres Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jan 2025

8/10 Good

Salomon

Liked: Cleanliness, staff & service
I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects. I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues.
Stayed 2 nights in Mar 2025

10/10 Excellent

Haydee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy buena, el restaurante pequeño para la cantidad de habitaciones. Faltan servicios sanitrios en la PB. El agua sucia que corre en el puente junto al hotel me genera una sensación de insalubridad que podria generar enfermedades
Stayed 1 night in Aug 2025

10/10 Excellent

Alan Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Establecimiento muy comodo todo muy genial.
Stayed 2 nights in Aug 2025

6/10 Okay

Kosuke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good access to beach and comfortable pool, but to use elevators is terrible, take more than 20 minutes as average.
Stayed 2 nights in Aug 2025