Dear Mr. Mutasem,Thank you very much for taking the time to review our hotel and share your feedback following your recent stay at Amman Rotana.We apologize for any inconvenience you may have faced during your stay. Rest assured that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Amman Rotana or at any of our Rotana propertiesYour valuable feedback gives us the opportunity to improve our services and was thoroughly discussed with the team for corrective actions to be implemented and to ensure the quality of our service remains consistent.We hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfortThank you & best regards,Patrice CornéeGeneral Manager

Dear Mr. Mouilish,Thank you very much for taking the time to share your feedback following your recent stay at Amman Rotana.I would like to sincerely apologize for the inconvenience and frustration you experienced during your stay.Our constant aim is to provide only the highest level of comfort to our guests, and it was with the deepest disappointment that we could not provide you an exceptional experience and this is certainly not indicative of the high standards we strive to achieve.Please be assured that your comments were thoroughly discussed with the team and corrective actions were implemented and the needed trainings were conducted to ensure such incidents would not repeat and to make sure the quality of our service remains consistent. I certainly hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort.Thank you & best regards,Patrice CornéeGeneral Manager

Dear Mr. Ghaith, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Mr. Naser,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Mr. Meizr,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Mr. Jassim, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

ضيفنا العزيز السيد سليم، أسعد الله أوقاتكم بكل الخير، نشكركم على تخصيص جزء من وقتكم لتقييم فندقنا ومشاركة ملاحظاتكم القيمة معنا. ونحن سعداء برضاكم عن خدماتنا وإننا حريصون دائما لتقديم أفضل الخدمات لضيوفنا ونزلائنا و نسعى دائما لإرضاءهم وتخطي توقعاتهم. شاكرين لكم دعمكم لنا و نأمل بأن نحظى بفرصة الترحيب بكم قريبا وأن تلاقي كافة خدماتنا على رضاكم التام. المدير العام باتريس كورنيه

Dear Mr. Watheq, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Mr. Walid,Please allow me first to thank you for taking the time to review your stay at Amman Rotana. Your stay has been indeed a pleasure and we are happy to see your positive review and that you are satisfied with our service provided by our friendly colleagues. Our main goal in the hotel is to dedicate our attention to the guests and not only to meet, but to try to exceed their expectation. It is rewarding to know we have accomplished this in your visit and we look forward to welcoming you again in the very near futures. Sincerely, Patrice CornéeGeneral Manager

ضيفتنا العزيزة السيدة فرح،أسعد الله أوقاتكم بكل خير، نشكركم على تخصيص جزء من وقتكم لتقييم فندقنا ومشاركة ملاحظتكم القيمة معنا. ونأمل منكم التكرم بتزويدنا بتفاصيل حول سبب استيائكم خلال إقامتكم لنتمكن من اتخاذ الإجراءات التصحيحية المناسبة. شاكرين لكم دعمكم ونامل بأن نحظى بفرصة الترحيب بكم قريبا وأن تلاقي كافة خدماتنا عن رضاكم التام. المدير العام باتريس كورنيه

Dear Mr. Dagmara, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Ms. Fariza, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Ms. Kate,Thank you for reviewing our hotel following your recent stay at Amman Rotana, we hope you enjoyed your stay with us.Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.Your comment was shared with our Engineering team to take action. Thank you again for sharing your review. We look forward to welcoming you back in the very near future.Yours sincerely,Patrice CornéeGeneral Manager

Dear Mr. Timothy,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Our Dear Guest, Please allow me first to thank you for taking the time to review your stay at Amman Rotana. Your stay has been indeed a pleasure and we are happy to see your positive review and that you are satisfied with our service provided by our friendly colleagues. Our main goal in the hotel is to dedicate our attention to the guests and not only to meet, but to try to exceed their expectation. It is rewarding to know we have accomplished this in your visit and we look forward to welcoming you again in the very near futures. Sincerely, Patrice CornéeGeneral Manager

Dear Ms. Ane, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we hope you enjoyed your stay with us.Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.Your comments were thoroughly discussed with the team to ensure the quality of our service remains consistent.Thank you again for sharing your review. We look forward to welcoming you back in the very near future.Yours sincerely,Patrice CornéeGeneral Manager

Dear Mr. Fred,Thank you for reviewing our hotel following your recent stay at Amman Rotana, we hope you enjoyed your stay with us.Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.Your comments were thoroughly discussed with the team to ensure the quality of our service remains consistent. Thank you again for sharing your review. We look forward to welcoming you back in the very near future.Yours sincerely,Patrice CornéeGeneral Manager

ضيفنا العزيز السيد حمود، أسعد الله أوقاتكم بكل خير، نشكركم على تخصيص جزء من وقتكم لتقييم فندقنا ومشاركة ملاحظتكم القيمة معنا. يؤسفنا عدم رضاكم عن مستوى الخدمة لدينا الأمر الذي أثر سلبا على تقييمكم لنا، ونأمل منكم التكرم بتزويدنا بتفاصيل حول سبب استيائكم خلال إقامتكم لنتمكن من اتخاذ الإجراءات التصحيحية المناسبة. شاكرين لكم دعمكم ونامل بأن نحظى بفرصة الترحيب بكم قريبا وأن تلاقي كافة خدماتنا عن رضاكم التام. المدير العام باتريس كورنيه

Dear Mr. Awni,Thank you very much for taking the time to share your feedback following your recent stay at Amman Rotana.I would like to sincerely apologize for the inconvenience and frustration you experienced during your stay, especially with your room condition. Our constant aim is to provide only the highest level of comfort to our guests, and it was with the deepest disappointment that we failed to provide you an exceptional experience and this is certainly not indicative of the high standards we strive to achieve.Please be assured that your comments were thoroughly discussed with the team and corrective actions were implemented to ensure the quality of our service remains consistent.I certainly hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort.Thank you & best regards,Patrice CornéeGeneral Manager

Dear Mr. Dominic,Thank you very much for taking the time to share your feedback following your recent stay at Amman Rotana.I would like to sincerely apologize for the inconvenience and frustration you experienced during your stay.Our constant aim is to provide only the highest level of comfort to our guests, and it was with the deepest disappointment that we failed to provide you an exceptional experience and this is certainly not indicative of the high standards we strive to achieve.Please be assured that your comments were thoroughly discussed with the team and corrective actions were implemented to ensure the quality of our service remains consistent.I certainly hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort.Thank you & best regards,Patrice CornéeGeneral Manager

Dear Mr. Amjad,Please allow me first to thank you for taking the time to review your stay at Amman Rotana. Your stay has been indeed a pleasure and we are happy to see your positive review and that you are satisfied with our service provided by our friendly colleagues. Our main goal in the hotel is to dedicate our attention to the guests and not only to meet, but to try to exceed their expectation. It is rewarding to know we have accomplished this in your visit and we look forward to welcoming you again in the very near futures. Sincerely, Patrice CornéeGeneral Manager

Dear Mr. Mohammad, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Mr. Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.Thank you again for sharing your review. We look forward to welcoming you back in the very near future.Yours sincerely,Patrice CornéeGeneral Manager

Dear Mr. Nayef,Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.Your comment was thoroughly discussed with the team to ensure the quality of our service remains consistent.Thank you again for sharing your review. We look forward to welcoming you back in the very near future.Yours sincerely,Patrice CornéeGeneral Manager

Dear Ms. Israa,Thank you very much for taking the time to share your feedback following your recent stay at Amman Rotana.I would like to sincerely apologize for the inconvenience and frustration you experienced during your stay, especially with the room smell, staff attitude and not delivering your cake request. Our constant aim is to provide only the highest level of comfort to our guests, and it was with the deepest disappointment that we failed to provide you an exceptional experience and this is certainly not indicative of the high standards we strive to achieve.Please be assured that your comments were thoroughly discussed with the team and corrective actions were implemented to ensure the quality of our service remains consistent.I certainly hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort.Thank you & best regards,Patrice CornéeGeneral Manager

Dear Mr. Mustafa,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Ms. Sue,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Ms. Suhair,Thank you very much for taking the time to review our hotel and share your feedback following your recent stay at Amman Rotana.We apologize for any inconvenience you may have faced during your stay.Your valuable feedback gives us the opportunity to improve our services and would highly appreciate if you could provide us with any additional comments to aid us in our quest to provide the utmost in comfort for our guests. We hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfortThank you & best regards,Patrice CornéeGeneral Manager

Dear Mr. Jeffrey, Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Mr. Michelle,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Ms. Laurie,Thank you so much for taking the time to review us. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Amman Rotana; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. Looking forward to welcoming you again in the very near future. Sincerely,Patrice CornéeGeneral Manager

Dear Mr. Alaa,Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us.Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.Thank you again for sharing your review. We look forward to welcoming you back in the very near future.Yours sincerely,Patrice CornéeGeneral Manager

ضيفنا العزيز السيد أحمد، أسعد الله أوقاتكم بكل خير، نشكركم على تخصيص جزء من وقتكم لتقييم فندقنا ومشاركة ملاحظتكم القيمة معنا. ونأمل منكم التكرم بتزويدنا بتفاصيل حول سبب استيائكم خلال إقامتكم لنتمكن من اتخاذ الإجراءات التصحيحية المناسبة. شاكرين لكم دعمكم ونامل بأن نحظى بفرصة الترحيب بكم قريبا وأن تلاقي كافة خدماتنا عن رضاكم التام. المدير العام باتريس كورنيه

Our Dear Guest, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we hope you enjoyed your stay with us.Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.Thank you again for sharing your review. We look forward to welcoming you back in the very near future.Yours sincerely,Patrice CornéeGeneral Manager

Our Dear Guest, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh General Manager

Our Dear Guest, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh Cluster General Manager

Our Dear Guest, Thank you very much for taking the time to review our hotel and share your feedback following your recent stay at Amman Rotana. We sincerely apologize for the inconvenience you have faced during your stay. Your valuable feedback gives us the opportunity to improve our services and was shared with our concerned department heads to take action. We hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort Thank you & best regards, Atieh Hamarneh Cluster General Manager

Our Dear Guest, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh Cluster General Manager

Our Dear Guest, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh Cluster General Manager

Our Dear Guest, Thank you for having taken the time to complete our guest survey following your recent stay at Amman Rotana. We are glad that you have chosen our hotel for your stay in Amman but I am concerned that you gave a lower rating for our services, and would highly appreciate if you could provide us with any additional comments to aid us in our quest to provide the utmost in comfort for our guests. We do hope that you will consider us again for your future accommodation needs. Sincerely, Atieh Hamarneh Cluster General Manager

Our Dear Guest, Thank you very much for taking the time to review our hotel and share your feedback following your recent stay at Amman Rotana. I would like to sincerely apologize for the inconvenience you have faced during your stay. Rest assured that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Amman Rotana or at any of our Rotana properties. Your valuable feedback gives us the opportunity to improve our services, and was shared with our Director of Housekeeping to take action. We hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort Thank you & best regards, Atieh Hamarneh Cluster General Manager

Our Dear Guest, Thank you very much for taking the time to review our hotel and share your feedback following your recent stay at Amman Rotana. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. We apologize for the inconvenience you have faced during check in. Regarding your comment about the booking, kindly note that the rate varies depending on the number of guests in the room. If you booked and paid for two guests and a third person will join, extra charge will be added. And regarding booking through other websites, sometimes it takes booking website sometime to send the booking even if they sent a confirmation to the guest. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort Thank you & best regards, Atieh Hamarneh Cluster General Manager

ضيفنا العزيز، اسعد الله اوقاتكم بكل خير، نشكركم على تخصيص جزء من وقتكم لتقييم فندقنا ومشاركة ملاحظتكم القيمة معنا. يؤسفنا عدم رضاكم عن مستوى الخدمة لدينا الأمر الذي أثر سلباً على تقييمكم لنا. ونأمل من حضرتكم التكرم بتزويدنا بالتفاصيل حول سبب استيائكم أثناء إقامتكم في عمان روتانا لنتمكن من اتخاذ الإجراءات التصحيحية المناسبة. شاكرين لكم دعمكم ونامل بأن نحظى بفرصة الترحيب بكم قريباً وأن تلاقي كافة خدماتنا عن رضاكم التام المدير الإقليمي عطية حمارنة

Dear Mr. Isam, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh Cluster General Manager

Dear Mr. Samuel, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh Cluster General Manager

Our Dear Guest, Thank you very much for taking the time to review our hotel and share your feedback following your recent stay at Amman Rotana. I am concerned that you gave a lower rating for our services. And would appreciate any additional comments that you could provide us to aid us in our quest to provide the utmost in comfort for our guests. We hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort Thank you & best regards, Atieh Hamarneh Cluster General Manager

Dear Mr. Tony, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh Cluster General Manager

Our Dear Guest, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh Cluster General Manager

Our Dear Guest, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh General Manager

Our Dear Guest, Thank you for reviewing our hotel following your recent stay at Amman Rotana, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Atieh Hamarneh Cluster General Manager