Search Hotels in Angell, Ann Arbor

"Clean room, helpful staff"

"I do not leave negative reviews lightly, but this stay needs to be documented. The room had a strong foul odor overnight. The next morning, I discovered the toilet was completely blocked. I politely informed the front desk before leaving for a meeting. When I returned later in the day, the blockage had been cleared. However, the toilet had not been cleaned afterward. There was visible residue remaining on the rim (even after multiple flushes). I calmly returned to the front desk and requested that the toilet be cleaned. I did not ask the front desk employee to clean it personally — only that it be addressed by whoever handles housekeeping. The response I received was defensive: I was asked whether she was “supposed to clean my toilet” and told there was no one else on duty. Rather than escalate the situation, I disengaged. The toilet was never cleaned. Maintenance issues can happen. Staffing shortages can happen. What should not happen is making a guest feel unreasonable for requesting basic sanitation. In addition, the property shows visible signs of poor upkeep, including burned sections of carpet in the room. This is not about luxury expectations. It is about cleanliness and professional handling of a basic hygiene issue. Unfortunately, this stay fell short on both."

"Everything was good at this property except the restaurant was out of a lot of things I don’t know maybe they needed to restock but the food wa good and the service . Also they need to figure out how to keep the water off the floor in the bathroom shower because there is no door or curtain in bathroom so water shoots all over floor to dk if it’s like that in all the rooms but overall it is a nice place "

"Clean and great quick breakfast. Close to Crisler center"

"The "

"Breakfast was biscuits and gravy, fresh made waffles, fruits, yogurt, cereals, coffee/teas/juices. Pool and hot tub were open the whole time we stayed and people enjoyed them everyday. We had to have room switched twice while there but staff handled it well both times, one was the fault of the guest in the room above me. Things tend to go wrong from time to time but they handled it quickly and that was appreciated. Rooms were clean and stocked appropriately. Suites have two beds and a pull out couch making it a great choice for families or larger groups. In the lobby there is a little area with food and drinks for convenience. Hotel is near a lot of restaurants, shopping areas and a movie theater. "

"Nice property! We had a friendly welcome from the receptionist and champagne was a nice treat upon check-in! The room was nice and comfortable. The bathroom could have used a bit of extra cleaning, we found a contact stuck to the wall near the toliet but nothing concerning. My only suggestion is complimentary coffee or tea in the lobby as opposed to the champagne. It's a nice welcoming gesture but we'd prefer coffee :) The pool area was very nice and well kept. We enjoyed the hot tub as well and would have liked to use the sauna but it didn't appear to be working. Comfortable beds and pleasant stay!"

"Breakfast was better than most"

"It was a nice visit "