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"I would consider this a good hotel overall. Staff was really friendly, room was spacious, location is within walking distance of most attractions. Couch, chair, and tv could use some upgrading, valet was a bit slow and they need to do a better job clearing out cars from their entrance (hard to pass through). It looks like they converted the building to a hotel at some point, maybe an old city hall. "

"I informed the young man at the front desk that when we turned the heat on it smelled like burnt. He immediately switched our room. Thank you so much. It made a difference for my family and I to being able to sleep without any worries. I also called them because we were held up at the car rental place and they held our belongings until we got that. This was a great place to stay. Thank you!! "

"Facility was in dreadful condition."

"Stay was nice only Complaint is cleanliness of the bathroom was lacking hair in corner , front of sink dirty ,shower glass dirty and wall above trash and food on wall "

"Great stuff"

"Breakfast was great, drink card & appetizers are a plus! I am upset booked the hotel for the pool area, and since there were so many parties taking the pool up back to back. We were only able to get a 45 min time slot for the entire night at 8pm! Other than that everything else was great as usual. "

"Friendly staff. Clean room. Beautiful arcade!"

"I've stayed here before and brought my family for a baseball game and to explore the city. Love the location. It's at an intersection of the city, lake, and river, so quick access to each. When we arrived, the staff was very warm and welcoming. It was a pretty quiet hotel. Cleaning staff did a great job too. We especially liked having access to a pool table. It was a nice small touch which went a long way for us. Fantastic visit. Only hotel we'll ever use in Cleveland."

"I love the front desk staff & the staff at Bett’s. They make every stay special. "