Search Hotels Near Banterra Center, Carbondale

"Great stay"

"First time to visit the property and it was great! Restrooms were clean, food at the sports bar was really good, and the room was quite large for a standard king."

"I book for a full week, and I left the next day. Bed bugs, no tv, ac wasn’t working. There’s no stuff at the desk. They have a computer monitor and that’s how you talk to the front desk. Crazy dirty place."

"There was mold in the AC unit and the Shower exhaust fan did not function properly. Also in room 105 One of the beds had a noticeable indentation. Next, I had to summon the male receptionist to literally turn the TV on because it’s a two step process. First you press the Aux button and secondly, the power button. At this point I was fed up. The hotel is in a very very VERY isolated area. If you miss your turn on “Vernelli Dr” GPS will recommend that you go on a rocky dirt road BEHIND “Vernelli’s auto/Towing warehouse.” Once again very isolated and practically invisible depending on which direction you’re coming from. I was transferred to room 106 without any rebuttals. In room 106 there’s no ironing board. When I inquired about such a Female receptionist met me with “ Legally it’s not required to have an iron and ironing board in every room”. Then proceeded to give me a percentage of what’s required by the hotel. “Yes Sir!” Or “Right away Sir” is actually the correct response- Not greeting me with the technicality. I eventually followed her to a vacant open room and she retrieved the board for me. After playing hardball with me she started to treading lightly by asking me about my hat. Long story short she told me that there was an extraterrestrial reading a book if you turn the Chicago Bulls cap upside down. Interesting to say the least but that’s neither here nor there. I did not enjoy my stay to say the least and will require a full Refund ASAP!!!"

"Make3 coffee more available in the lobby if not in the room. Clean up the hallways"

"Everything was great "

"Room was clean, bed were comfortable, air conditioning took a long time to kick in, breakfast was mainly carbs not much protein especially protein small children would eat. "

"Mixed review here. The hotel had ants (and maybe fleas) in my room. The staff was extremely apologetic. They tried spraying the room but to no avail, the bugs kept coming. I asked for a new room - they explained that they were sold out - But they were able to get me into the adjacent room that was not being used due to a broken toilet seat. I didn't care, just need a clean bed. Now this was all at Midnight and the staff bent over backwards for me so I think this is a plus. Breakfast was slightly better quality than most average hotels. Amenities were good."

"It was fine. Safe and secure. They need to put coffee pots back in the rooms."