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Reviews of Beijing Chateau de Luze Hotel CBD

3 out of 5
Beijing Chateau de Luze Hotel CBD
No 8 Guanghua Road, Chaoyang, Beijing, Hebei

Reviews

6.0
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

2.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

AA, NZ

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible hotel, dirty, dated, no amenities, very disappointing
Stayed 1 night in Apr 2019

8/10 Good

peter, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for tourist
Vicki the hotel manager has decent English and exceptional skills at helping people. She went way above and beyond in dealing with our issues even after we finished our stay. Only thing is the public bathroom in the lobby is a one star
Stayed 1 night in Mar 2018
Response from vicky on 28 Apr 2018
Dear Mr. PETER Hello, long time no see is very miss, although the relationship is short but interesting, I hope to have the opportunity to check in again next time, always keep in touch with my friends

6/10 Okay

david, Shanghai

Liked: Cleanliness, staff & service
Hotel vieillot
Hotel vieillot qui mériterait un bon coup de rénovation La chambre pour 4 avec 1 lit trop petit pour y mettre 2 personnes La chambre non fumeur qui sent le tabac.. Et le petit déjeuner servi dans une cuisine n a rien de continental sauf le pain de mie et beurre.
Stayed 2 nights in Apr 2018
Response from vicky on 25 Apr 2018
Thank you for your stay. We are pleased to meet you and hope to be able to better serve you next time we check in

6/10 Okay

QI

Disliked: Cleanliness, staff & service, property conditions & facilities
Not so good, only big room.
That hotel is old and some of their furniture were broken. And we paid extra fee for two queen beds, but they only offer one. THe service is not good.
Response from vicky on 25 Apr 2018
Thank you for your stay, we did not better meet you are really sorry, hope you next time we have to improve, better service with you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Vicky on 25 Apr 2018
Thank you for your stay. We are pleased to meet you and hope to be able to better serve you next time we check in