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Reviews of WeStay Suites - Belle Chasse

2.5 out of 5
WeStay Suites - Belle Chasse
14740 LA-23, Belle Chasse, LA

Reviews

6.2
Rating 10 - Excellent. 26 out of 108 reviews" "
Rating 8 - Good. 21 out of 108 reviews" "
Rating 6 - Okay. 19 out of 108 reviews" "
Rating 4 - Poor. 16 out of 108 reviews" "
Rating 2 - Terrible. 26 out of 108 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Calvin

Good
Stayed 2 nights in May 2024
Response from Emily M, Guest Relations on 25 May 2024
Thank you, Calvin, for sharing your rating of your stay with us. We hope to see you again soon!

6/10 Okay

Monique

Travelled with family
Liked: Cleanliness, amenities
Took a little while to get checked in other wise everything was clean and convenient to stay.
Stayed 1 night in May 2024
Response from Emily M, Guest Relations on 25 May 2024
Dear Monique,Thank you for staying with us and for sharing your review. We're sorry to hear your check-in wasn't speedy, but glad to hear everything else went well. We hope to welcome you back for all your future trips to the Belle Chasse area.

10/10 Excellent

Calvin

Business traveller
Liked: Amenities
Great stay
Stayed 4 nights in May 2024
Response from Emily M, Guest Relations on 11 May 2024
Thank you, Calvin, for staying with us and for sharing your rating. We hope to see you again soon!

4/10 Poor

Edwin

Stayed 1 night in May 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The area was very pleasant and nice very easy and convenient to my job…..
Stayed 2 nights in Apr 2024
Response from Emily M, Guest Relations on 29 Apr 2024
Dear Theresa,Thank you for staying with us and for sharing your review. We're so happy you had a nice experience convenient to your jobsite. We hope to welcome you back for all your future travels to the Belle Chasse area!

10/10 Excellent

Ana

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Emily M, Guest Relations on 25 Apr 2024
Dear Ana,Thank you for giving us a 5-star rating on your recent stay with us. We hope to welcome you back for all your future travels to the Belle Chasse area!

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No where to do anything.
Stayed 7 nights in Mar 2024
Response from Emily M, Guest Relations on 8 Apr 2024
Dear David,Thank you for staying with us and for sharing your review. We're sorry to hear you didn't have much to do during your stay, but glad to hear your experience was great otherwise. We hope to welcome you back for all your future travels to the Belle Chasse area!

2/10 Terrible

Rogelio

Stayed 1 night in Mar 2024
Response from Emily M, Guest Relations on 25 Apr 2024
Dear Rogelio,We are very sorry to hear you did not receive a great experience during your stay. Please feel free to reach out to let us know what we could've done better.

2/10 Terrible

Luis Miguel

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Really disappointed, was the worst experience ever😞 We arrived at 2:10 pm because they charge my debit card at 1 pm twice and how I booked 2 room I thought was both room separated but at my arrival the receptionist said that the check in was at 3 pm I completely understand and I said ok and I went to other place making time. I went back at 3:08 pm and then appear only one room available, we was 4 adults and 2 kids one of them infant but the other teenager imposible fit in one room. I showed her my reservation from expedia web and the two charge on my debit card and after a called she only told me sorry and that all of that was Expedia's fault because they send the reservation wrong, I explained her that I didn't care faults I just need the rooms because my 1 years old girl was really tired after 6 hours trip, but the receptionist just said sorry again and she gave me a paper with a few hotel that I could try to get a reservation myself. That left me in terrible rain with wind, a crying baby and a two-hour trip through traffic to get a new hotel downtown, which was not what I was looking for because I had chosen that hotel because it was close to my husband's work. A completely disaster 😡
Stayed 1 night in Mar 2024
Response from Emily M, Guest Relations on 17 Mar 2024
Dear Luis Miguel,We are very sorry to hear about the issues you experienced with your reservations with us. Being that we run full occupancy, unfortunately we were unable to accommodate any extra rooms while you were there. We will work to ensure there are no future communication errors between Expedia and our system, and hope we can accommodate your future travels to the Belle Chasse area.

10/10 Excellent

shaneika

Liked: Cleanliness, staff & service, property conditions & facilities
Came with my best friend for an event. Hotel was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Emily M, Guest Relations on 16 Mar 2024
Dear Shaneika,Thank you for staying with us and for sharing your review. We're thrilled to hear that you had a clean and comfortable experience with us. We hope to welcome you back for all your future travels to the Belle Chasse area!

10/10 Excellent

Destiny

Stayed 1 night in Feb 2024
Response from Emily M, Guest Relations on 27 Mar 2024
Dear Destiny,Thank you for staying with us and for sharing your rating. We're so happy you enjoyed your stay and hope to see you again soon.

10/10 Excellent

kendra, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located in a nice secluded area.
Stayed 2 nights in Feb 2024
Response from Emily M, Guest Relations on 17 Feb 2024
Dear Kendra,We are so happy to hear you enjoyed the location of our hotel. We hope to welcome you back for all your future travels to the area!

8/10 Good

Tristin

Good
Stayed 3 nights in Feb 2024
Response from Emily M, Guest Relations on 17 Feb 2024
Thank you, Tristin, for sharing your rating of our recent stay with us. We hope to see you again soon!

10/10 Excellent

Cody

Stayed 1 night in Feb 2024
Response from Emily M, Guest Relations on 27 Mar 2024
Thank you, Cody, for sharing your rating regarding your recent stay with us. We're thrilled you enjoyed your stay hope to see you again soon!

8/10 Good

Tristin

Stayed 1 night in Feb 2024
Response from Emily M, Guest Relations on 27 Mar 2024
Thank you, Tristing, for staying with us and for sharing your rating. We're glad you had a nice stay. We hope to welcome you back for all your future travels to the Belle Chasse area.

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Smelled like mildew. The carpets were horrible. Just overall would never stay there. I left 10 minutes after check-in.
Stayed 1 night in Feb 2024
Response from Emily M, Guest Relations on 6 Feb 2024
Der Michael,We are very disappointed to hear that you did not have a pleasant experience with us. We work hard to create a clean and comfortable environment for our guests and it's clear we fell short of your expectations in this case. If you give us the chance, we would love the opportunity in the future to welcome you back in order to provide you with the 5-star stay so many of our guests have come to love.

2/10 Terrible

Adrian

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Emily M, Guest Relations on 30 Dec 2023
Dear Adrian, We are disappointed to hear you didn't enjoy your stay with us. Please contact us directly to let us know what we could have done better.

8/10 Good

Aubrey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Emily M, Guest Relations on 28 Oct 2023
Dear Aubrey,Thank you so much for staying with us and for sharing your rating. We're glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and lovely facility
Stayed 2 nights in Oct 2023
Response from Emily M, Guest Relations on 12 Oct 2023
Dear Amanda,Thank you so much for sharing your review regarding your stay with us. We are so happy you found our hotel to be a great value. We look forward to welcoming you back soon!

4/10 Poor

Rochelle

Business traveller
Disliked: Staff & service
Traveling do to work. I originally book one day because that’s what I needed at that time. Job was extended, so I ask to extend stay. I look online and at other vendors and both had rooms available however front desk told me that didn’t. So I just booked another room online and ask can I just keep same room. This would have not only been convenient to me but also one least room housekeeping had to clean. After calling back a few time I was able to keep same room! Why do people have to make simple situations so difficult. Horrible customer service! Or maybe lack of training.
Stayed 1 night in Oct 2023
Response from Emily M, Guest Relations on 7 Oct 2023
Dear Rochelle,We apologize for the issue you experienced during your stay with us. This clearly was not handled in the manner we expect, and we will ensure that the staff is properly trained in the future on the correct procedures for our in-house guests. We hope to welcome you back in the near future in order to earn back your trust.

6/10 Okay

María E

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Emily M, Guest Relations on 25 Jul 2023
Dear Maria E,Thank you for staying with us and for sharing your rating. We hope to see you again soon in order to provide you with an even more enjoyable experience.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall.
Stayed 1 night in Jul 2023
Response from Emily M, Guest Relations on 22 Jul 2023
Thank you, Jack, for staying with us and for sharing your review. We are so glad that you enjoyed your stay. We hope to welcome you back soon!

4/10 Poor

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Emily M, Guest Relations on 22 Jul 2023
Dear Jesus,We are sorry to hear that you didn't have a great stay with us. Please feel free to reach out directly and let us know what we could have done better.

8/10 Good

Fernando

Travelled with family
Disliked: Cleanliness
We usually stay here every time we come to belle chasse and never had any complaints but this visit we were disappointed in the room.Looked dirty,
Stayed 2 nights in Jul 2023
Response from Emily M, Guest Relations on 12 Jul 2023
Dear Fernando,Thank you for staying with us for your frequent visits to the Belle Chasse area. We are very disappointed to hear that this experience wasn't as great as your previous stays, but we hope to welcome you back in order to gain back your trust and provide you with the exceptional experience you have come to love at our hotel.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience Ever!!!
Hotel was nasty & dirty. I asked the front desk for clean towels & an iron. They told me sorry they didn't have any & didn't care. Their was also, no housekeeping service etc. Carpet in room dirty. Even foun lizards & crickets in my room. It was just the worst experience ever. Never again!!!!😐
Stayed 3 nights in Jun 2023
Response from Emily M, Guest Relations on 4 Jul 2023
Dear Anthony,We are very disappointed to hear you did not have a positive experience at our hotel. Cleanliness and friendly service are our top priorities, and it appears that we fell short of your expectations in this case. If you give us the chance, we would love the opportunity to welcome you back in order to earn back your trust and provide you with the clean and comfortable stay we know we can create.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Emily M, Guest Relations on 12 Jun 2023
Thank you, Leslie, for staying with us and for sharing your rating. We hope to see you again soon!

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Emily M, Guest Relations on 12 Jun 2023
Dear Amy,Thank you so much for staying with us and for sharing your rating. We're glad you had a great experience and hope to see you again soon!

4/10 Poor

Shawn

Stayed 1 night in Jun 2023
Response from Emily M, Guest Relations on 12 Jun 2023
Dear Shawn,We are very disappointed to hear you didn't have a great stay with us. Please give us a call and let us know what we could've done better.

2/10 Terrible

Donald

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
nasty dirty...carpet was very dirty and wet..stink...i will never stay there again
Stayed 1 night in Apr 2023
Response from Emily M, Guest Relations on 24 Apr 2023
Dear Donald,We are very disappointed to hear you did not have a pleasant stay with us. Cleanliness is one of our top priorities, and we clearly fell short of your expectations in this case. If you give us the chance, we would love the opportunity to welcome you back provide you with the exceptional experience we know we are capable of.

2/10 Terrible

Tarik

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Emily M, Guest Relations on 28 Mar 2023
Dear Tarik, We are very disappointed to hear you did not enjoy your stay with us. Please feel free to reach out directly to let us know what we could have done better.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Emily M, Guest Relations on 16 Apr 2023
Dear Kimberly,Thank you for staying with us and for sharing your rating. We are thrilled you had a great stay and look forward to seeing you again soon!

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Emily M, Guest Relations on 27 Feb 2023
Dear Susan,We are very disappointed to hear that you did not enjoy your stay with us. Please feel free to reach out directly to let us know what we could have done better.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice place. Nice quiet location, friendly staff. Reasonable rates. Can't go wrong.
Stayed 4 nights in Feb 2023
Response from Emily M, Guest Relations on 27 Feb 2023
Dear Michael,Thank you for staying with us and for sharing your review. We are so happy to hear that you had a nice experience at our hotel. We look forward to welcoming you back for all your future travels to the area!

10/10 Excellent

Earl

Business traveller
Liked: Staff & service
All good
Stayed 2 nights in Feb 2023
Response from Emily M, Guest Relations on 13 Feb 2023
Dear Earl,Thank you for staying with us and for sharing your review. We are thrilled you had a nice stay with us and hope to see you again soon!

6/10 Okay

Donna

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room to improve
Room needed repairs, articles if clothing from previous guests in room, water pressure was lacking, mattresses lumpy
Stayed 2 nights in Jan 2023
Response from Emily M, Guest Relations on 23 Jan 2023
Dear Donna,Thank you for staying with us and for taking the time to share your review. We are disappointed to hear that you did not receive an exceptional stay, but we appreciate your feedback as we will use this in order to improve our guest experience. We will be addressing the issues you have pointed out, and we hope we can welcome you back in the near future to earn back your trust.

8/10 Good

Bethanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Emily M, Guest Relations on 23 Jan 2023
Thank you, Bethanie, for staying with us and for sharing your rating. We hope to see you again soon!

8/10 Good

Nathan

Stayed 1 night in Jan 2023
Response from Emily M, Guest Relations on 8 Mar 2023
Dear Nathan,Thank you for staying with us and for sharing your rating. We hope to welcome you back soon!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😌
Response from Emily M, Guest Relations on 31 Dec 2022
Thank you, Danielle, for staying with us and for sharing your rating. We hope to see you again soon!

6/10 Okay

Judy

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff was excellent . The parking lot was not clean . The property lacked basic amenities , like a coffee potin the room ,, there was a coffee pot lobby , but coffee was not available 24/7. There was no breakfast not even a granola bar to go . There was only one bath towel in the room . The coke machines were empty.
Stayed 3 nights in Dec 2022
Response from Emily M, Guest Relations on 10 Dec 2022
Dear Judy,Thank you for staying with us and for sharing your review. While we are pleased to hear that the staff was excellent, we are very disappointed with the issue you experienced during your stay. While we do not offer a breakfast, coffee is indeed offered 24 hours a day. We will be addressing and correcting each item you have pointed out, so this does not occur in the future. We hope to welcome you back then to provide you with the 5-star stay we know we are capable of.

2/10 Terrible

Jacob

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022
Response from Emily M, Guest Relations on 17 Oct 2022
Dear Valued Guest,Thank you for staying with us and for sharing your rating. We hope to welcome you back soon!

8/10 Good

Joseph W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property provides an Ice Bucket and an Ice Machine, however, they don't provide plastic cups in the room, so I went to the service desk and was told they don't provide, lucky for me they have a coffee station, so I was able to grab a cup there.
Stayed 3 nights in Oct 2022
Response from Emily M, Guest Relations on 16 Oct 2022
Dear Joseph,Thank you for staying with us and for sharing your review. We hope to see you again soon!

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, quiet property on the edge of nature.
Stayed 1 night in Oct 2022
Response from Emily M, Guest Relations on 16 Oct 2022
Dear Kyle,Thank you for staying with us and for sharing your review. We are happy to hear you had a peaceful stay and hope to see you again soon.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet stay!
My wife and I had a wonderful stay and so did our Shih Tzu! The bedding was white, clean and odorless. Clean bathroom! We had no complaints! We would definitely stay again!
Stayed 1 night in Aug 2022
Response from Emily M, Guest Relations on 21 Aug 2022
Dear Donald,Thank you for staying with us and for sharing your review. We are so happy to hear that your family had a great stay with us! We look forward to seeing you again soon.

6/10 Okay

Lucas

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice hotel but needs repairs … water pressure sucked… no workout room or pool..enjoyed my stay but should have been a lot cheaper for what was offered !
Stayed 4 nights in Jul 2022
Response from Emily M, Guest Relations on 8 Aug 2022
Dear Lucas, Thank you for staying with us and for sharing your review. While we wish you had a better experience, it is feedback like this that we use to improve our facility. We are working hard to upgrade our property and hope we can welcome you back in the future in order to provide you with a 5-point stay.

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is Nasty. Might as well be called a Motel!
Stayed 1 night in Jul 2022
Response from Emily M, Guest Relations on 16 Jul 2022
Dear Anthony, We are sorry to hear that you did not enjoy your stay with us. We wish you all the best in your future travels.

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Emily M, Guest Relations on 3 Jul 2022
Dear Anthony, We are disappointed to hear that you did not have a positive experience at our hotel. Please feel free to reach out to us and let us know what we could have done better.

10/10 Excellent

LaKeisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff person was nice but we did have an issue with the cleanliness of the bed sheets. I wont go into too much detail but will say that they were not clean and needed replacing.
Stayed 2 nights in May 2022
Response from Emily M, Guest Relations on 10 Jun 2022
Dear Thomas, Thank you for staying with us and for sharing your feedback. We are sorry to hear that you had an issue with the cleanliness of your sheets. We can assure you we will be looking into and correcting this issue. We hope to welcome you back in the future in order to earn back your trust in us.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Emily M, Guest Relations on 31 May 2022
Thank you for staying with us and for sharing your rating. We hope to see you again soon!