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"Exceptional accommodations, amazing food, great service, and stunning property make this resort one not to miss. Butler service was top notch. "

"I am writing to formally express my dissatisfaction with my recent stay at your resort. Unfortunately, my experience fell far below expectations, especially considering the premium rate of approximately $700 per night. First, I was initially assigned Room 107, a one-bedroom villa that did not match the deluxe room I had reserved and paid for. The accommodations were outdated and did not reflect the quality or standard associated with a “deluxe” room. This was both disappointing and unacceptable given the cost. After raising this issue, I was relocated to Room 105B. While I appreciated the effort to move us, this room presented a new and ongoing problem: a persistent bug infestation. Despite notifying staff multiple times and having the room sprayed daily, the issue was never fully resolved. On one occasion, I encountered and killed a large roach, which I have photographic evidence of. This situation was extremely distressing and disruptive, making it impossible to enjoy my stay. Additionally, the constant need to report issues and coordinate room treatments significantly interrupted my vacation. I ultimately remained in the room based on repeated assurances from staff that the problem had been addressed, which unfortunately proved not to be the case. At the conclusion of my stay, I was offered a $150 credit as compensation. Given the severity and persistence of the issues, as well as the amount I paid, I find this offer to be inadequate and not reflective of the experienc"

"I would give 5 stars to the room - the amazing views and heated plunge pool . Stunning and totally unique. I must note that even though we had a butler with the room - it did not live up to its billing. The staff were very kind and friendly , HOWEVER the quality, level of service and lack of communication between staff did not match the surroundings and cost ( during our stay in St Lucia we stayed in other hotels where service was exceptional and seamless ) . In addition, the food was average, which again was rather disappointing . Though we had an excellent dinner at the Rabot across the road. The hotel’s own trail was short but v good and brought closer fantastic views of the Petit Pitons. Finally , if it’s your thing - The CV, weights and Pilates rooms were very well equipped and extremely good. Overall , I would say 4 stars - we had a very enjoyable and memorable stay but there are a few areas they really need to work on and they should not rely on the view alone to do all the hard work !"

"It was worth every dime spent. From checking in to checking out. Big shout out to Chris, Tonya, Kimberlyne from the front desk. The staff from housekeeping was very friendly and professional. Will be back for sure. "

"The hotel with his 75 rooms was an ideal location for our family trip. Expedia didn’t write on his website that they had sister hotels (3) that people could come on the beach so some days it was quit full. The rooms were very good. But the best part of our trip was the beach and the staff. Most of them were super friendly and knew us after only a day or so. They all fell in love with our two year old granddaughter! We had a great time and are considering coming back next year. "

"Food was excellent at Coconut Bay Beach Resort! So many choices and all of them were good. Pools were clean and many to choose from and there was always something for entertainment in the evening. Some seaweed in front of the resort but down to the left of the main part of resort at Paradise Beach there was minimal seaweed. Very close to the airport and close to many excursions. Great place to stay!"

"This is my 3 rd time choosing bay garden and it’s a lovely place on a budget quick trip. They have started renovation and upgraded the lobby which is very beautiful. I was a bit disappointed in the gym offering and my room housekeeping but the staff and food were top tier as usual."

"I didn’t like that it’s were over an hour away from the airport also no entertainment for the guess very small resort not very good staff but "

"Fabulous room, great location, staff pleasant and helpful."