"I recently stayed at The Menger Hotel in San Antonio, and unfortunately, my experience was far below expectations. Given the huge price point, I expected a comfortable stay, but the property feels extremely outdated and falls short of even basic mid-segment hotel standards.
Several significant issues negatively impacted my visit:
Unjustified High Costs & Parking Fees: The nightly rate is incredibly high for the quality of the hotel. To make matters worse, there is no included parking. I was charged an additional, exorbitant fee of $60 just for overnight parking.
Poor Room Conditions: The air conditioning in my room was not working properly, making for a very uncomfortable and frustrating environment.
Lack of Basic Amenities: Despite the high cost of the room, there is no complimentary breakfast offered. Furthermore, there was no microwave in the room, which is a standard convenience at most modern hotels.
Unhelpful Customer Service: The level of hospitality was incredibly disappointing. I received zero assistance from the hotel staff when I needed it, making me feel completely unsupported as a guest.
Overall, the combination of a huge price tag, extra parking fees, lack of modern comforts, malfunctioning climate control, and indifferent service made for a very poor value. I would not recommend this hotel to fellow travelers expecting standard amenities and reliable customer service."
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