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"Hotel is outdated. Needs renovation."

"Rooms were clean, fresh bedding and towels every day, all staff were lovely and welcoming. Choice of an indoor and outdoor pool with also the beach with access from the hotel. Good selection of food, plenty of activities and entertainment"

"The rooms we stayed in on two separate occasions were a little basic, but the amenities made up for it. The staff were all extremely courteous and helpful. The dinner buffet was amazing! My favorite part of the hotel by far."

"Nice place"

"Nous avons passé un excellent séjour dans cet hôtel. La nourriture était bonne, la piscine intérieure agréable, l'hôtel propre et la chambre bien équipée. Surtout, le personnel était aimable et attentionné. Mes enfants ont beaucoup apprécié leur séjour. Un grand merci à tous."

"This is not a 5-star luxury resort. While was likely impressive once, parts of the property now feel tired and run down.The room was clean and had the basics (toiletries, safe, hair dryer, fridge), but the fridge had a strong unpleasant smell.The room also smelled of cigarettes, which was unpleasant as a non-smoker. The main grounds and pool were well maintained; however, other areas showed visible wear. There was lots of rubbish in some parts including the beach area, and the steam room had mould and paint peeling from the ceiling. The staff were extremely lovey in the spa.The beach bar was totally derelict and not in use, and the beach itself was never set up with loungers or staff none of which was mentioned at booking. The all-inclusive options were limited, with similar meals daily and the exact same snacks served. Almost all the staff were friendly and helpful, especially housekeeping, reception and restaurant staff. However, the repeated sales pitches became uncomfortable. Providing written information with prices in rooms would allow guests to decide without feeling pressured and then they can ask the representatives. My last transfer arranged by the hotel. The driver asked me to get out and check if it was the correct drop off , he was more focused on immediate payment than ensuring I was safely in the right place. Perhaps due to a language barrier but as a solo female this was very uneasy. "

"Room was warn out and dust in the bathroom. "

"Great location in the Medina! Beautiful pools, excellent service."

"The front desk staff were not welcoming or friendly. Check ins were slow. The room was nice and the view was nice but the rooms have almost no light. They would benefit greatly from a floor lamp or two. There is insanely loud music on the weekends in the courtyard until late. It your room is on the wrong side of the building it is impossible to rest. It feels like the music is in your room. It is incredibly loud. "