Black Jack Island hotel guide. Diamond Resorts hotel in Black Jack Island, Clermont

"Parfait pour famille"

"Room was clean and quiet."

"It's a mass hotel, a little bit like McDonald's is to food. It works, the rooms are relatively quiet for the enormous number of people on the property, staff really do everything they can to help everyone have the best time possible. But you can't do miracles with a hotel that has 2x14 floors and, like, a hundred rooms per floor. So, yes, it's efficient to go to universal, for a short trip, shuttles are convenient, there's enough food around the hotel too, the pool is pretty cool. Biggest downside is, again due to the people, but the WiFi is subpar, you even get kicked sometimes because too many people are on it, and 5g is dead as well, because so many people are connected to the tower, you get 1996 era bandwidth. Otherwise I'm amazed at how they manage to get this factory run that well. Kudos to the staff."

"Took my money for parking after they said my VIP status is FREE PARKING. Been waiting over a week for refund now if I ever get it"

"We had an overnight stay. The surroundings felt safe and the building was secure. The first issue I had was the inability to use cash. The next issue was understanding that in addition to the "resort fee", which is shown on the receipt, there was an "amenities fee" of $50, which is not shown. The Associate explained that the amount is suspended until after check-out, in which it will be returned to the card, in 3-5 business days. This is illogical to me. Why do they get to use my money for those days and I not benefit?"

"I didn’t have the breakfast.heard it was really good though from other people stayin at the hotel.pool area is good."

"Clean room, friendly staff, beautiful lake"

"Staff was great but theme music aroud the pool does not fit with the fifties theming. They used to play fifties music in the first year it opened and it was great. This time I went to enjoy breakfast outdoors and had to listen to a pop song about snorting cocain. Yea not very Cabana like."

"We didn't have breakfast at the hotel"