Selina La Candelaria Bogota Reviews

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Reviews of Selina La Candelaria Bogota

Selina La Candelaria Bogota

Calle 11 3-43, Bogotá

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Braxton

Travelled with partner

21 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked the "rockstar suite".. my only regret is not spending more time at Selina. Beautiful BoHo property, loved the size and privacy of the suite, and the staff were incredibly accommodating and friendly. Looking forward to staying again soon!

Stayed 1 night in Mar 2024

Response from Selina on 24 Apr 2024

Hi Braxton! Thank you for taking the time to rate us and let us know about your stay at Selina Candelaria. We are glad to know that it was a pleasant visit for you, and we look forward to welcoming you back to Selina in the future. Sincerely, The Staff Team La Candelaria.Thanks & Regards,

10/10 Excellent

Stefan

Travelled with partner

29 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice clean and very nice and helpful staff

Stayed 1 night in Feb 2024

Response from Selina on 14 Mar 2024

Hi! Thank you for taking the time to rate us and let us know about your stay at Selina Candelaria. We are glad to know that it was a pleasant visit for you, and we look forward to welcoming you back to Selina in the future. Sincerely, The Staff Team La Candelaria.Thanks & Regards,

8/10 Good

Sasha

2 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2023

Response from Selina on 14 Mar 2024

10/10 Excellent

Emily

21 Nov 2023

Stayed 1 night in Nov 2023

10/10 Excellent

Kalen

3 Nov 2023

Response from Selina on 23 Nov 2023

Estimado Huésped, Saludos cordiales de parte de todo el equipo. Gracias por responder nuestra encuesta de satisfacción y por las oportunidades de mejora mencionadas, estamos muy agradecidos por su feedback de su estadía en nuestro hotel, estaremos tomando medidas correctivas a fin de que situaciones similares no se presenten en sus próximas estadías en nuestro hotel, quedamos a su plena disposición. Dear Guest, Warm greetings from the entire team, thank you for response to our satisfaction survey and for the opportunities of improvement mentioned. We are very grateful for your feedback. Also, take corrective measures to ensure that similar situations do not happen again on your next stay in our hotel. We remain at your disposal. Sincerely, Staff TeamThanks & Regards,

10/10 Excellent

Nicholas, Tampa

Travelled with group

14 Oct 2023

Liked: Amenities

Great location to the center

Stayed 1 night in Oct 2023

Response from Selina on 20 Oct 2023

2/10 Terrible

Riza

1 Aug 2023

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Very noisy, windows have no insulation. Hard to sleep with so much noise all night.

10/10 Excellent

Verified traveller

10 Apr 2023

Stayed 2 nights in Apr 2023

Response from reception on 26 Apr 2023

Gracias por tu calificacion

10/10 Excellent

Rafael

Travelled with family

24 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very friendly staff!

Stayed 3 nights in Mar 2023

Response from reception on 29 Mar 2023

Thank you for your comment. We hope to see you again at our location.

8/10 Good

Johana

Travelled with group

9 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Looks just like it did in the pictures. They play loud music which can get annoying at times. They usually stop before 11pm. Drinks are overpriced and food is okay. There is a breakfast place up the street to the right. You will need other options. Also they have heaters so request one. Overall 4/5

Stayed 7 nights in Feb 2023

Response from front line staff on 21 Mar 2023

hola disculpa por las molestias esperamos volver a tenerte en nuestro hotel y que tu estancia sea un poco mas agradable

2/10 Terrible

christine

Travelled with family

8 Jan 2023

Disliked: Staff & service, amenities

We booked a room with a private bathroom. When we arrived, we were told that we would have to use a shared bathroom. We immediately changed locations, but the property still charged us full price. The receipt clearly showed the room was booked with a private bathroom, but the guy at the desk said that recent rain had caused a shortage of rooms. He apologized, but still charged me full price.

6/10 Okay

REBECCA

Travelled with family

15 Nov 2022

Liked: Staff & service, amenities

The walls in the older portion of the property are very thin ir not completely sealed between rooms. Noise between rooms is loud and can inhibit sleep in this front area.

Stayed 1 night in Nov 2022

Response from Selina on 22 Sep 2023

Hello Rebecca, I am sorry to hear that your experience has not been the best, indeed as you say this is not an isolated issue, just recently we did a soundproofing test in one of the rooms you mention and after that we will soundproof the rest. For the time being we have tried to be careful in our party schedules and bar service in order to reduce this impact. Thank you because your comments give us a north to follow.

10/10 Excellent

Jennifer

Travelled with partner

10 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Cute place! Great location! Wonderful breakfast and nice staff!

Response from Selina on 22 Sep 2023

Hi Jennifer thank you for your rating and your comment. I hope you visit us soon

10/10 Excellent

William

Travelled with family

6 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect t location nice people loved it

Response from Selina on 22 Sep 2023

Hi William, thank you for your rating and comments. I hope you will visit us again soon

2/10 Terrible

Safah

2 Oct 2022

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

The hostel/hotel is more of a restaurant than a venue to stay. I was in the main building above the bar in a private room (booked for peace) and live music begins very early at 7am and runs until 11pm. They had people selling goods in the foyer. More interested in profit than giving their guests a restful nights sleep. There is definitely a balance that needs to be achieved. I was told the music would end at 9pm, it went on until 11pm so I had to complain and was met with blank stares from management. I asked for country managers details to complain, I was never sent these. Terrible hostel. Would not recommend at all.

Stayed 2 nights in Sep 2022

Response from Selina on 22 Sep 2023

Hi Safah, it's a pity that your stay didn't go as planned. I see that you coincided with one of the local fairs that happen at the location once a month, we will take your preference into account so that on your next stay you will be placed in a room at the back of the building where you will surely have a better rest. Continuing with what you mentioned, we are operating in a heritage house of the city that was built in 1850, this means that due to the construction methods of the time the soundproofing is not what we need, we are working hand in hand with a professional soundproofing company that will surely help us with this. I hope you give us another opportunity to feel the real experience that Selina offers.

10/10 Excellent

Natalie

15 Apr 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed my stay at the Selina hostel. It was within walking minutes of a few museums, a convenience store, restaurants, and the plaza de bolivar. The room we stayed in (rockstar suite) was amazing! The floors were creaking a lot but the views were amazing ( Monserrate, Guadalupe hill, church, city skyscrapers). Felt like we were staying at an apartment. The property was very lively, lots of young travelers! Reception was very helpful. Hostel offers COVID tests and some free tours. Felt safe since they always had a security guard in front of the property. I would recommend for any young travelers! Would not recommend for families because it does get pretty loud at night since they have a lounging area and restaurant/bar. Would definitely come back to this hostel if I come back to bogota.

Stayed 5 nights in Apr 2022

Response from General Manager on 19 Apr 2022

Hello Natalie. Thank you for your comment, it makes us feel very proud to do what we do and motivates us to be better every day. We hope to see you soon.

10/10 Excellent

Alice

10 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Apr 2022

8/10 Good

Elizabeth

12 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Candelaria area is the perfect area to stay at while in Bogota. It’s close to do the amazing Graffiti tour that the hostel recommends. The hostel offers a lot of activities to get to know Bogota in the best way. Lively music at night, staff is very helpful. Huge thanks to Jack at the front desk for helping me book my bus.

Stayed 2 nights in Feb 2022

10/10 Excellent

Alberto

Travelled with family

29 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location

Location was super. We walked all over, including to Monserrate teleferico. Front desk and bar staff were excellent. Highly recommend if you want to stay in the old town of Bogota. Can't wait to return someday.

Stayed 3 nights in Nov 2021

6/10 Okay

Javier

17 Nov 2021

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

DON'T HAVE AIR CONDITIONER

The room didn't have Air conditioner... Very mad about that.

Stayed 1 night in Nov 2021

6/10 Okay

Jennifer, New York

8 Sep 2021

Liked: Cleanliness, amenities, property conditions & facilities

Pros: The property is beautiful and the rooms are very nice. Comfy beds. Mostly friendly staff. Junior is the best! Cons: Noise. Walls are very thin and hotel has construction all around, street noise, internal noise, etc. If you are a light sleeper in any sense of the word, it's a pass. Some staff were unfriendly and it was difficult/very slow to order breakfast.

Stayed 4 nights in Sep 2021

Response from Selina team on 6 Oct 2021

Hi, thank you for your time and feedback We'll further investigate for improvement for future stays.

10/10 Excellent

Verified traveller

8 Jul 2021

Stayed 1 night in Jul 2021

8/10 Good

Michael

3 Apr 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Place was empty when I was there so there was no atmosphere.. but it’s a good location

Stayed 1 night in Mar 2021

8/10 Good

Michael

3 Apr 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good staff

Staff was nice .. location was good

Stayed 1 night in Mar 2021

8/10 Good

Michael

1 Apr 2021

Liked: Staff & service, property conditions & facilities, room comfort

Good location

Location was good.. Uber is available and cheap to use.. some of my trips were under $2..

Stayed 1 night in Mar 2021

10/10 Excellent

Chad

Business traveller, Travelled with group

21 Feb 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautifully decorated

The room was beautiful in fact the whole hotel was. I only stayed a night but I would definitely return again.

Stayed 1 night in Feb 2021

10/10 Excellent

Martha

27 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Feb 2020

Response from Experience Supervisor on 10 Mar 2020

Hello There! In Selina La Candelaria it is all about the atmosphere and experience created while you travel and we are so happy we were able to do it.

4/10 Poor

TRAVELER230

Travelled with partner

27 Jan 2020

Liked: Cleanliness

Disliked: Staff & service, amenities

The staff was HORRIBLE. No service at all. had to request 4 times toilet paper because we didnt have any.

Stayed 3 nights in Jan 2020

Response from Experience Supervisor on 21 Feb 2020

Hello Friend, we thank you for your comment. We are always looking to improve, and we take your feedback very seriously and we will do our best to become better in every way possible.

8/10 Good

Verified traveller

29 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in la Candelaria

Breakfast was simple, rooms were small. It looked like the building behind us was a brothel or some sort which didn’t make us feel quite so comfortable but all in all, we were fine and safe. Great location in la Candelaria and close to the monserrate, but everyone kept telling us to be careful at night and to not go out so that made us feel uneasy as well.

Stayed 2 nights in Dec 2019

Response from Experience Supervisor on 21 Feb 2020

Hello There! In Selina La Candelaria it is all about the atmosphere and experience created while you travel and we are so happy we were able to do it.

10/10 Excellent

Verified traveller

18 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Dec 2019

Response from Experience Supervisor on 18 Dec 2019

Thank you for staying with us

6/10 Okay

Verified traveller

15 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Loved my first couple of stays. Last stay was incredibly noisy. They had some some kind of seminar right outside my room late into the evening.

Stayed 1 night in Dec 2019

Response from Experience Supervisor on 16 Dec 2019

It was a pleasure having you stay with us. We do apologize for the inconvenience you had to endure and the issue has been handled so this does not happen in the future.

8/10 Good

Samuel

2 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Very funky cool place, BUT very little hot water which is an issue in Bogota as it's cold here. No shampoo, no drinking water, (available for a charge at the desk). The "Rock Star" room is lovely and quiet with amazing views. Definitely happy overall with my stay, but they need more attention to detail and they need more HOT WATER!

Stayed 1 night in Nov 2019

Response from Experience Supervisor on 16 Dec 2019

Hello There! In Selina La Candelaria it is all about the atmosphere and experience created while you travel and we are so happy we were able to do it.

8/10 Good

Shey, Providence

Business traveller

18 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel. Rustic, artsy. Great location. They have live music and offer tours and other things. Love the cafe.

Stayed 3 nights in Nov 2019

Response from EXPERIENCE SUPERVISOR on 20 Nov 2019

A very nice place for a very nice guest :) Thank you for taking the time to leave us some feedback we would love to have the opportunity to host you again in the future!

10/10 Excellent

Verified traveller

18 Nov 2019

Stayed 3 nights in Nov 2019

Response from Experience Supervisor on 20 Nov 2019

A very nice place for a very nice guest :) Thank you for taking the time to leave us some feedback we would love to have the opportunity to host you again in the future!

10/10 Excellent

Verified traveller

Travelled with partner

3 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent place, staff was very attentive, they have tours and some of them are free. Overall is perfect

Stayed 2 nights in Oct 2019

Response from Manager on 7 Nov 2019

My friend! We are so happy to hear that you had a very positive experience with us. We try to create a family feel among our guest and make sure they leave with many stories to tell! We are happy you enjoyed us as much as we enjoyed hosting you in Selina La Candelaria.

8/10 Good

Verified traveller

Travelled with group

12 Oct 2019

Liked: Cleanliness, staff & service

Loved the look and feel of the property. Staff were excellent

Stayed 1 night in Oct 2019

Response from Experience Supervisor on 16 Oct 2019

Hello There! In Selina La Candelaria it is all about the atmosphere and experience created while you travel and we are so happy we were able to do it.

10/10 Excellent

Verified traveller

14 Sep 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We really enjoyed our stay at Selina's - rooms were spacious and very clean, and staff were super friendly and helpful, especially the security guards. We left early in the morning and the security guard made sure we got into our Uber safely! We will be staying at Selinas hostels from now on :)

Stayed 2 nights in Jul 2019

Response from Experience Supervisor on 3 Oct 2019

Hello There! In Selina La Candelaria it is all about the atmosphere and experience created while you travel and we are so happy we were able to do it.

2/10 Terrible

Verified traveller

5 Aug 2019

Liked: Staff & service, property conditions & facilities

Avoid - the premium accommodation. It is ironically situated over the bar and not sound-proofed. There is loud noise and vibration day and night from below, the adjacent communal area, and adjoining room. Othewise, a cool place to hang out and nice, efficient staff.

Stayed 3 nights in Aug 2019

Response from Experience Supervisor on 12 Aug 2019

Hello Friend, we thank you for your comment. We are always looking to improve, and we take your feedback very seriously and we will do our best to become better in every way possible. We are sorry for the noise, as is a historical house is hard to make some changes in the structure.

4/10 Poor

Verified traveller

29 Jun 2019

Stayed 2 nights in Jun 2019

Response from Experience Supervisor on 4 Jul 2019

Hello, We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you in the future

2/10 Terrible

Verified traveller

27 Jun 2019

Liked: Cleanliness

Room are super cold, super noisy. Reservation was for a king bed and not available. I guess it is what you get in a hostile. A true 2 stars hostal

Stayed 1 night in Jun 2019

Response from Experience Supervisor on 4 Jul 2019

Hello, Thank you for taking the time to leave us some feedback we would love to have the opportunity to host you again in the future! and customer service is a priority for us. We will look on how to solve the issue that you mentioned. We hope to see you again

6/10 Okay

Birgul

8 Jun 2019

Liked: Cleanliness

Selina Bogota

Nice hostel and location is great but my experience with especially a girl working on the reception was not great. She literally didn’t want to do any work when I asked I wanted to book a airport transfer for a certain time in the early hours of the morning when previous guy reception told me I could book this via them. She just said come 5 mins before and we will book you a cab.

Stayed 3 nights in Jun 2019

Response from Experience Supervisor on 4 Jul 2019

Thank you so much for your comments! We truly love our location and customer service is a priority for us. We will look on how to solve the issue that you mentioned. We hope to see you again

10/10 Excellent

Verified traveller

Travelled with partner

29 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience overall. Fantastic location. Safe and secure. Very artsy and cool!

Stayed 4 nights in May 2019

Response from Community Supervisor on 30 May 2019

Hello Friend! We owe that atmosphere to great and fun guest like yourself! Our motto is to provide our guest with unforgettable memories. We hope to see you again soon!!

10/10 Excellent

Juan

27 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice.

Stayed 1 night in May 2019

Response from Community Supervisor on 30 May 2019

A very nice place for a very nice guest :) Thank you for taking the time to leave us some feedback we would love to have the opportunity to host you again in the future!

10/10 Excellent

Nil

17 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities

It is stylish. Well located in old town area. Staff are friendly & helpful. The room is spacious.

Stayed 1 night in May 2019

Response from Manager on 21 May 2019

Hey Nil, In Selina's world the travelers will always be able to stimulate their senses with what they hear and see. Looking forward to seeing you again.

8/10 Good

Verified traveller

15 Apr 2019

Stayed 3 nights in Apr 2019

Response from Community Supervisor on 30 May 2019

A very nice place for a very nice guest :) Thank you for taking the time to leave us some feedback we would love to have the opportunity to host you again in the future!

2/10 Terrible

Verified traveller

14 Feb 2019

Disliked: Staff & service, amenities, property conditions & facilities

Stayed 2 nights in Feb 2019

10/10 Excellent

Michael

14 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, nice atmosphere

Great place in a good location, right next to a supermarket. Great facilities and nice design - would defenitely stay again. Music stops at exactly 11pm for those who need some beauty sleep.

Stayed 3 nights in Jan 2019

Response from Community Supervisor on 15 Jan 2019

Hello Michael. In Selina La Candelaria we strive to provide our guest with unforgettable experiences, we are so happy we achieved that. We thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Luz

15 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than a hotel!

Best Hostal I have stayed, it looks more like a boutique hotel, even people walking down the street wanted to go in to see the place. I had a private room with share bathroom which was very clean.... There are a lot of good looking and inviting common areas. Little theater is very cool, they have yoga classes. Convenient restaurant and bar with live music at night, noise did not get to my room at all so it’s good to have a good night sleep if you Don’t want to go out. There is a small XOXO convenience store right next door with an ATM, and it’s walking distance to main sights and the free walking tours. The staff are awesome! Super friendly, helpful and very sweet! Highly recommend it. I did not want to leave Bogota but it was because the hostal :-)

Stayed 5 nights in Dec 2018

Response from Adal C. on 19 Dec 2018

Thanks you very mucho Luz for your comments, will be our pleasure that you come back and visit another Selina around the world, Merry Christmas and happy 2019.

8/10 Good

Benoit

3 Oct 2018

Liked: Cleanliness, staff & service, room comfort

Overprice for double room

Double room seems overprice (little space, no windows, and cooking odors). Nevertheless the hotel and restaurant are very well design and staff very friendly

Stayed 3 nights in Sep 2018

Response from sm on 9 Oct 2018

Hey Benoit, thanks for taking the time of leaving us a review. We have different kind of rooms, next time you can choose one with windows, we are glad you liked our design and the staff. Hope to see you back soon :)

6/10 Okay

Jetzabel Azucena

14 Apr 2024

Liked: Property conditions & facilities

Es vueno, pero tienen wue darld mas mantenimiento

Stayed 2 nights in Apr 2024

Response from Selina on 15 Apr 2024

Dear Jetzabel, Warm greetings from the entire team, thank you for your comment and for the opportunities of improvement mentioned. We are very grateful for your feedback. Also, taking corrective measures to ensure a better stay. We remain at your disposal. Sincerely, Staff Team La CandelariaThanks & Regards,