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Reviews of Hilton Garden Inn Bolingbrook I-55

3 out of 5
Hilton Garden Inn Bolingbrook I-55
135 Remington Blvd., Bolingbrook, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 242 out of 382 reviews" "
Rating 8 - Good. 95 out of 382 reviews" "
Rating 6 - Okay. 22 out of 382 reviews" "
Rating 4 - Poor. 14 out of 382 reviews" "
Rating 2 - Terrible. 9 out of 382 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Larry

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Medicre Breakfast selection. Staff was not too cordial.Breakfast personell
Stayed 2 nights in May 2024

6/10 Okay

Cecilia

Travelled with family and small children
Liked: Staff & service
We did not get the rooms we reserved, we reserved 2 rooms , both were to have 2 queen beds . we were told they only have 2 rooms with each having only one king bed
Stayed 1 night in May 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

8/10 Good

Mary Cordelia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Eyenga

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and a good staff as well.
Stayed 1 night in Apr 2024

8/10 Good

Scott

Stayed 1 night in Mar 2024

10/10 Excellent

Shauna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything we wanted and accepted dogs
Stayed 2 nights in Feb 2024
Response from Nancy on 1 Apr 2024
Thank you so much for choosing our property with your dogs.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly!!
Stayed 2 nights in Feb 2024
Response from Nancy on 1 Apr 2024
Thank you so much for the comments on our staff.

10/10 Excellent

Janna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nancy on 1 Apr 2024
Thank you so much for choosing our property.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

natachare

Stayed 2 nights in Jan 2024
Response from Nancy on 1 Apr 2024
Thank you so much we appreciate your travel business.

10/10 Excellent

Erica

Stayed 1 night in Jan 2024
Response from Nancy on 1 Apr 2024
Thank you so much, we appreciate your business.

8/10 Good

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Pablo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Came to hotel primarily to use the Jacuzzi for back discomfort but the jets were not working. Also, front desk staff was hard to reach when checking out, beds were very uncomfortable and called front desk for extra pillows and I was told that I had to come down myself to get them from front desk. Went down and had to wait until someone came up front. I frequent the Marriott and and occasion have called for pillows and never had to go down to retrieve them myself. Thought I would try Hilton and was disappointed.
Stayed 1 night in Dec 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they allowed early check in.
Stayed 1 night in Oct 2023
Response from Nancy on 13 Oct 2023
Thank you so much for the comment and we are so glad we were able to accommodate you on your arrival date.

2/10 Terrible

Tristia

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Nancy on 5 Oct 2023
Thank you so much for you feedback, we are sorry to hear your experience did not meet your expectations. We hope you will try us again in the future to ensure you have a better experience.

10/10 Excellent

Victor

Stayed 1 night in Sep 2023
Response from Nancy on 5 Oct 2023
Thank you for your response, we appreciate your feedback.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Sep 2023
Response from Nancy on 5 Oct 2023
Thank you for your feedback we appreciate the rating on your experience.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly place to stay.
Stayed 2 nights in Sep 2023
Response from Nancy on 13 Oct 2023
Thank you so much we appreciate your feedback and look forward to seeing you again.

8/10 Good

Mary

Travelled with partner
Liked: Staff & service, amenities
The property was well cared for, the staff exceptional, great location, near a great grocery store and many restaurants. I had a few concerns. When we checked in we should have been told there was no daily room service. This was not an issue but it would have been nice to know. We always make our own bed. What do you do with your trash? We noticed there was a lot of trash by the ice machine as if this was the storage location for trash. The primary issue we had was the bathtub. There were safety bars but there were no anti-slip strips in the tub. Because of that, we held onto the bars while we showered. This was not a comfortable feeling. If those things can be corrected it would be a great location. Let me know if you make these modifications as I will be going back to Bolingbrook nest year.
Stayed 2 nights in Aug 2023
Response from Nancy on 13 Sep 2023
Mary, Thank you so much for your comments and we appreciate the time you took to review our property. Your concerns about our property have been acknowledged and shared with our staff for future changes to housekeeping services, this will go into effect on October 1st, 2023. Please feel free to book again in the future to see our updates.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nancy on 13 Sep 2023
Thank you for hosting with us.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Nancy on 13 Sep 2023
Thank you for hosting with us.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nancy on 13 Sep 2023
Thank you for hosting with us.

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023
Response from Nancy on 7 Aug 2023
Thank you for your comments and we appreciate you choosing our property for your travel experience.

6/10 Okay

chavonne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Couple Weekend
My husband and I stayed the weekend for a wedding in town. The hotel was very clean and the service was great. The service and food at the grill was exceptional. My only disappointment was the water pressure and temperature in the bathroom. Taking a shower felt like a cool sprinkle from a water gun. After a day out in the heat , I would not stay here again
Stayed 2 nights in Jul 2023
Response from Nancy on 26 Jul 2023
Thank you so much for your comments and your experience at our property. We have notified our maintenance department about this issue, we appreciate your comments so we can become better at servicing our guests.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Project Manager
The Hotel was very nice for staying
Stayed 2 nights in Jul 2023
Response from Nancy on 26 Jul 2023
Thank you for the comments and we look forward to seeing you again.

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
Room was very clean and well maintained. Staff was very friendly and was there to help with anything. I will stay there again. Other hotels need to learn from them.
Stayed 1 night in Jul 2023
Response from Nancy on 26 Jul 2023
Thank you for your comments on our Host Service Team, we have shared these accolades and look forward to seeing you again.

10/10 Excellent

Ivory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I always love staying at this hotel. The staff are friendly, the food is good, and I always get the best sleep!
Stayed 2 nights in Jul 2023
Response from Nancy on 26 Jul 2023
Thank you for your continue loyalty with Hilton and choosing our property when you travel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Nice, Comfortable.
Stayed 1 night in Jul 2023
Response from Nancy on 26 Jul 2023
Thank you!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nancy Schwartz on 6 Jun 2023
Thank you so much for the 5 star rating.

8/10 Good

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey for a basic room and no breakfast included.
Stayed 1 night in May 2023

8/10 Good

Abby

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall pleased with our stay, but guest accommodations need improved. I booked a room with a couch and ended up getting a room with a chair, therefore our 3rd adult with us didn’t have a good place to sleep. When asking the manager at the front desk for extra pillows, we were told there was no pillows. Room is smaller than in picture, but very clean.
Stayed 1 night in May 2023
Response from Nancy Schwartz on 6 Jun 2023
Thank you for your feedback on your accommodations and we will always want to ensure our guests are happy when hosting with us. We will review our amenities on the website to ensure it is most accurate. Have a great day and hope to see you again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and the staff is very friendly. It’s clean and in a great location.
Stayed 1 night in May 2023
Response from Nancy Schwartz on 6 Jun 2023
Thank you for the comments on our staff engagement and we will share it with our TEAM.

4/10 Poor

Fatima

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
We requested cleaning twice and they did not do it.
Stayed 3 nights in May 2023
Response from Nancy Schwartz on 23 May 2023
Thank you for providing us with the opportunity for improvement within our housekeeping department. We appreciate the feedback and will touchbase with our department management. We apologize for any inconvenience this may of caused.

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay.
Stayed 1 night in May 2023
Response from Nancy Schwartz on 6 Jun 2023
Thank you for the comments and we look forward to hosting you again in the future.

10/10 Excellent

Mande, st. louis

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Place was very very clean. A favorite place to stay.
Stayed 1 night in May 2023
Response from Nancy on 8 May 2023
Thank you for your feedback and we look forward to hosting you again

10/10 Excellent

Dawn

Stayed 1 night in May 2023
Response from Nancy on 8 May 2023
Thank you for the 10 out of 10, we look forward to seeing you again.

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful!!
Stayed 1 night in Apr 2023
Response from Nancy on 1 May 2023
Thank you so providing us with the feedback and we appreciate the accolades.

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Nancy on 20 Apr 2023
Thank you for reviewing our property and we look forward to hosting you again in the future.

10/10 Excellent

Nancy I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. Pleasant staff and good amenities.
Stayed 1 night in Mar 2023
Response from Nancy on 20 Apr 2023
The Hilton Garden Inn appreciates your comments and will share them with our team.

6/10 Okay

mary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel is conveniently located right off of I55. My room was spacious, but i was disappointed to see the carpet had not been vacuumed ( green candy and orange gold fish cracker by the bed) and the toilet did not have the just cleaned signage, instead the seat was up, as if someone had recently used it. Breakfast was good.
Stayed 1 night in Mar 2023
Response from Nancy on 20 Apr 2023
Thank you for sharing your comments and we appreciate the feedback so we can become better and use this information for training and development. We appreciate the feedback on our Hilton Honors made to order breakfast and look forward to hosting you again.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Nancy on 20 Apr 2023
Thank you for the rating on our HIlton Garden Inn.

8/10 Good

Nelson, BOLINGBROOK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and nice
Stayed 2 nights in Mar 2023
Response from Nancy on 20 Apr 2023
Thank you for providing the information on our property and we look forward to hosting you again in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You guys screwed me on a mistaken date: some room, same rate, but you couldn't make the switch even tho you weren't crowded. This of crap is why people get pissed. Don't worry we're don with you
Stayed 1 night in Feb 2023

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was an over powering frangrance in the lobby and all hallways that smelled like really strong bathroom spray. This was nauseating and gave me a headache.
Stayed 1 night in Feb 2023

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue is charging for breakfast. Even that would be fine if I could serve myself. But Hampton inn next store has free breakfast
Stayed 3 nights in Jan 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean
Stayed 1 night in Jan 2023

10/10 Excellent

Simon

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This hotel was very nice and clean. Our room was also very clean and bed was so comfortable. I would recommend staying here. Also so close to Highway
Stayed 1 night in Dec 2022