Unfortunately dissapointing stay
We travel to Boston quite frequently and like to stay at different hotels to enjoy different neighborhoods and accomodations.
My wife was particularly looking forward to returning to AKA Back Bay, as we had stayed in this hotel a few years back on our way to Cape Cod. She had been following the hotel on instagram and learned that the it had undergone a major overhaul that updated the property.
Upon entering, we saw that the lobby had been completely renovated, it was bright and modern. But evidently the whole property has not been renewed. The room we were assigned was clearly not renovated. The room looked dated; it was dark and cramped with the same bulky furniture we saw five years ago..
Later, we found out that not all rooms have been renovated and our nightly rate did not qualify for the “newer” rooms. Mind you, we were paying @ $400 a night. Regardless, we decided to make the best of our stay. But then, other issues popped up.
When we left the hotel around noon on the second day, we asked for the room to be made. We were assured it would be taken care of before our return. However, when we came back around 9:00 p.m., nothing had been done. The room was exactly as we left it. When we asked about it at the front desk - to the same man who had checked us in the day before, - he didn’t offer any explanation, just a blank acknowldgement, offering us clean towels, which left us wondering if it was a recurring issue at the hotel.
