Deluxe Room, 1 King Bed (Panorama) | View from room

Reviews of The Royal Sonesta Boston

4 out of 5
The Royal Sonesta Boston
40 Edwin H. Land Boulevard, Cambridge, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 609 out of 1142 reviews" "
Rating 8 - Good. 231 out of 1142 reviews" "
Rating 6 - Okay. 144 out of 1142 reviews" "
Rating 4 - Poor. 73 out of 1142 reviews" "
Rating 2 - Terrible. 85 out of 1142 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Sook kyung

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
it was too noisy. no curtain blocking lights coming through window.
Stayed 2 nights in May 2024

2/10 Terrible

Chenbo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Fine facility. Terrible staff / service. The room was very cold and I couldn't get a blank / heater.
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Chenbo, thank you for your feedback. The experiences you mentioned do not reflect the service quality we aim to provide. We will review your concerns with our team. We appreciate you bringing this to our attention.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and an easy walk to the museum of science.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Katherine, thank you for sharing your positive experience at The Royal Sonesta Boston. It is wonderful to know you found our location convenient, especially with the proximity to the museum of science. We're looking forward to welcoming you back for another great stay!

8/10 Good

Haixing

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good !
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Haixing, thank you for your positive feedback! The Royal Sonesta Boston team is delighted to hear you had a good stay. We're looking forward to welcoming you back in the future.

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness
A little scattered, garage elevator was convenient, but not convenient. Bring your parking/garage ticket with you to hotel check in.Don't try to pay at wall kiosk, bring to front desk, which is so not convenient.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Jay, thank you for providing your feedback. We appreciate your comments and will take them into consideration to improve guest experience. Your observations about parking and the check-in process are valuable. We hope to have the opportunity to serve you better in the future.

6/10 Okay

donald

Travelled with partner
Liked: Cleanliness, staff & service
the staff was professional and personable deserve high marks, the facility in general was clean. i would say this place is not worth the $$$. essentially no bar, what they promote as a bar is their snack bar /restaurant. i paid 50.00 glass of wine and bloody mary. no munchies and not a inviting, restful atmosphere to settle in before our planned evening breakfast was in the same place an was better than expected. again a compliment to the staff. no valet service either. just saying for 600.00 plus i expected more
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Donald, thank you for acknowledging the professionalism and friendliness of our team members. We're glad to hear that you found the facility clean and enjoyed the breakfast. Your feedback on the bar and overall atmosphere, as well as the noted absence of valet service, has been noted. We appreciate your insights and are always looking to improve guest experiences.

2/10 Terrible

Ojasav

Disliked: Staff & service, amenities
Parking access did not work either night despite presenting the ticket at the front desk twice. And parking staff was rude when it did not work about not presenting the ticket at desk?! Ridiculous
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Ojasav,Thank you for bringing this to our attention. We regret to hear about the parking inconvenience you faced and the interaction you encountered. Your feedback is essential to us, and we will certainly ensure it is addressed.We hope you might consider giving us another opportunity in the future.

10/10 Excellent

Rafeeq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Rafeeq, thank you for your feedback! The Royal Sonesta Boston team is thrilled you had a wonderful experience. We hope to welcome you back soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
William, thank you for your fantastic rating! The Royal Sonesta Boston team is thrilled to know you had a great stay. We look forward to welcoming you back soon!

4/10 Poor

Alex

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For $400 a night you get the smallest room i have ever stayed in, right next to the elevator with the doors opening and closing 24/7. Hard pass.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Alex, thank you for sharing your feedback. It's clear that some aspects of your stay did not meet your expectations. We understand that room location can impact the overall experience. We hope you'll consider providing us another chance in the future.

10/10 Excellent

Roxane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The was modern and clean.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Thank you for the great rating, Roxane!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Royal Sonesta Boston! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to MGH
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 May 2024
Rebecca, thank you for highlighting the convenient location of The Royal Sonesta Boston. We're thrilled to hear that our proximity to MGH met your needs. We hope to welcome you back for another great stay!

10/10 Excellent

Lindsay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this property & the staff we did encounter with were phenomenal will be staying here again in the near future :)
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Lindsay, we're thrilled you enjoyed your stay at The Royal Sonesta Boston! It's heartening to hear that our team members left a positive impact on your visit. We're eager to welcome you back in the near future for another phenomenal experience.

10/10 Excellent

Colin, Wyckoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here multiple times. Just love the hotel and the surrounding area. Recommend rooms with the river view.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Colin, it's fantastic to hear that you've enjoyed multiple stays with us at The Royal Sonesta Boston! Our team members are thrilled to know you appreciate our accommodations and the surrounding area. We're also delighted that you've made the most of our rooms with river views. Thanks for your recommendation, we look forward to welcoming you again in the future.

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t begin to explain how beautiful I thought this property was. As soon as I saw the exterior upon arriving, I knew I was about to have a luxury experience! This hotel is the epitome of luxury and class. After arriving at around 1:30 in the afternoon, I was able to check in smoothly and given a room on a high floor with a lovely city view. The room though petite was chicly decorated and the bed…glorious! The softest, whitest high thread count sheets ever! I loved the calming color scheme and stylish decor. And all the lamps. I am big on lighting so it was just a vibe! The lobby area is breathtaking with large scale artwork EVERYWHERE. I felt as though I was at an art gallery. Later in the evening I went to the indoor pool. Impeccably clean with towels overflowing. The water temperature was just right. The gym has state of the line exercise equipment. Everything was just so well appointed and gorgeous. Staying here was an absolute dream come true. The staff was friendly and accommodating and made sure I had everything I needed during my stay. Especially the young lady who was at the desk when I arrived. Special thanks to the manager on duty as well. I will definitely return to this hotel when I come back to Cambridge. Truly a dream stay! Thank you Expedia for suggesting this gem to me. I had the stay of my life I believe!
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Ava, it's delightful to read your impressive account of your stay at The Royal Sonesta Boston. We're overjoyed that our distinctive aesthetics, along with our attention to top-notch amenities, contributed to making your stay truly exceptional. We take great pride in our high standard rooms and personalized services that our team members provide. Your positive comments about your check-in experience, the room's aesthetic, and our hotel's facilities are greatly appreciated. It sounds like our team, especially the front desk colleague and manager, really helped to make your stay special. We value your feedback and couldn't be happier that our hotel was a highlight of your visit to Cambridge. We look forward to welcoming you back in the future.

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food at The Art Bar was terrible.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Amy, we value your feedback and truly regret to hear that your dining experience at our restaurant didn't meet expectations. We strive to offer high-quality meals and will certainly share your comments with our culinary team for further improvement. Despite this, we hope you were able to enjoy your stay at The Royal Sonesta Boston.

8/10 Good

Maria v

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very basic
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Maria, we appreciate you visiting The Royal Sonesta Boston and sharing your thoughts. It seems like your stay was satisfying but perhaps lacked some additional comforts and complexities. We're always striving to enhance our guest experience and your feedback will be considered in our continuous journey of improvement. We hope to welcome you again in the future, potentially exceeding your expectations next time.

4/10 Poor

Mario

Travelled with group
Disliked: Property conditions & facilities
Property is in a convenient location based on access to the Boston downtown area. Hotel property - the common areas and rooms show excessive wear and in need of a full refresh. The overall appearance of the hotel was poor. The nightly rate I was charged for my room is definitely not in line with how this hotel presents itself.....4 star price for a 2 star hotel... This was my second time staying at this location and based on this latest experience I will not go back....
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Mario, thank you for sharing your recent experience. Your feedback is important. We understand your concerns about the property's aesthetics and pricing alignment. Our team is constantly striving to improve we are currently working on updating our property. We hope you'll reconsider and offer us another chance to impress you in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Robert, thank you for taking the time to rate The Royal Sonesta Boston. We're delighted to hear that your stay met your expectations and we look forward to welcoming you back soon for another great experience.

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with staff who bent over backwards to accommodate me! It was a great venue for our international event and the catering was beyond expected!
Stayed 4 nights in Apr 2024
Response from Customer Service on 21 May 2024
Suzanne, thank you for your wonderful feedback! The team at The Royal Sonesta Boston is thrilled to hear you enjoyed your stay and that our venue and catering exceeded your expectations. We're looking forward to welcoming you back for future events!

10/10 Excellent

Paulina

Stayed 2 nights in Apr 2024
Response from Customer Service on 22 May 2024
Paulina, thank you for your excellent rating. The team at The Royal Sonesta Boston is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Lili

Stayed 2 nights in Apr 2024
Response from Customer Service on 21 May 2024
Lili, thank you for the excellent rating! We're thrilled you enjoyed your stay at The Royal Sonesta Boston. We look forward to welcoming you back soon!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the counter were wonderful. And the location can't be beat.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Benjamin, it's wonderful to hear that our team members at the front desk made a positive impact during your visit at The Royal Sonesta Boston. We're delighted you also appreciated our prime location. We look forward to your next stay with us.

8/10 Good

Cheila, Providence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Cheila, thank you for choosing The Royal Sonesta Boston for your stay. We regret to hear about the difficulties you experienced related to parking. Rest assured, we continuously aim to improve our services and your feedback will help us do just that. We appreciate your patience and hope to see you again in the future.

8/10 Good

Edward

Travelled with family
The room was spacious. Parking was pricey.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Edward, it's great to learn that you appreciated the ample space in your room at The Royal Sonesta Boston. As for parking, we understand such expenses might be unexpected. We strive to ensure costs align with the premium service provided. We look forward to your next visit!

10/10 Excellent

Elenitsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Elenitsa, it's wonderful to hear that you had a top-notch stay at The Royal Sonesta Boston. We truly appreciate your 5-star Expedia rating and look forward to providing another unforgettable visit in the future.

6/10 Okay

Shraddha

Stayed 1 night in Apr 2024
Response from Customer Service on 19 May 2024
We appreciate the feedback, Shraddha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 May 2024
Alexandra, your 4-star rating of The Royal Sonesta Boston is much appreciated. We're pleased to know you had a satisfying stay with us and we hope to exceed your expectations on your next visit. Thanks for sharing!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the 5 out of 5 rating, Eric!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Boston. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views over the river. Quiet location with easy access to the city.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Graham, we're thrilled to hear about your enjoyable experience at The Royal Sonesta Boston. Our tranquil setting coupled with the city's convenience truly is a wonderful combination. We hope to see you back soon for more delightful river views.

8/10 Good

regena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and beautiful view of the Charles River
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Regena, it's lovely to hear that you enjoyed the serenity and captivating vistas of the Charles River at The Royal Sonesta Boston. We appreciate you sharing your experience and hope to welcome you back in the future.

8/10 Good

Allison

Stayed 1 night in Apr 2024
Response from Customer Service on 9 May 2024
Allison, it's wonderful to see your positive rating for The Royal Sonesta Boston. Our team continually strives to ensure memorable stays, and we're grateful for your acknowledgement. We eagerly await your next visit.

10/10 Excellent

Emery, Kelowna

Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Emery, a heartfelt thank you for your stellar rating of The Royal Sonesta Boston. It's a pleasure to know that your experience with us was a great one. We're looking forward to serving you again on your future visits.

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed before and was great. This time was shoved into an awkwardly shaped room right next to the elevator that you could hear night and day. The lights worked randomly.The closet light had a mind of its own going on and off all the time. No way to shut it off or disconnect. The air conditioning was non existent. It ran but only made noise. It did not heat or cool. Thankfully the temperature hovered between 65 and 70 so not needed. Overall. It was a letdown compared to previous stay. May have to consider going elsewhere next time.
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Daniel, we appreciate your return visit and the insightful feedback. It's regrettable to hear your experience was less than optimal this time around due to the room allocation and some technical difficulties. We take your comments seriously and are working on improvements. We hope you may reconsider and give us another opportunity to provide the high-quality experience you had during your initial stay.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed watching 2 miles to Fenway Park and back each day
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Ronald, it's wonderful to see that you took pleasure in exploring the vicinity - especially the walk to Fenway Park from The Royal Sonesta Boston. We're delighted that our prime location contributed to your enjoyable stay. We hope for the chance to host you again!

10/10 Excellent

Jaime

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Jaime, thank you for your excellent rating of The Royal Sonesta Boston. It's wonderful to hear that your stay met and perhaps exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Lisa

Good
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Lisa, it's great to hear you enjoyed your visit at The Royal Sonesta Boston! We hope we'll have the chance to welcome you back again. Thank you for choosing us for your stay.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern Very clean
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thanks for sharing this perfect rating, Christopher!We're thrilled to hear you enjoyed your stay at The Royal Sonesta Boston! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
Thank you for taking the time to leave this wonderful rating, Matthew! We hope to see you again soon at The Royal Sonesta Boston so we can share yet another amazing experience!

8/10 Good

Austin

Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Austin, it's wonderful to see you had a satisfying stay at The Royal Sonesta Boston. Our team hopes to welcome you back soon for an even more delightful experience!

8/10 Good

Sasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and calm hotel located on the other side of the bridge.
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Sasha, we're delighted to hear how much you enjoyed the tranquility and neatness of The Royal Sonesta Boston. Its location certainly provides a serene break away from the bustling city. We appreciate your constructive remarks and look forward to welcoming you back on future visits.

2/10 Terrible

Nathan

Stayed 1 night in Mar 2024
Response from Customer Service on 30 Apr 2024
Nathan, it's disheartening to note your low score following your recent visit. We wish there had been more specific information that could help us understand where improvements could be made. Feedback is crucial to us and we would appreciate more insights through direct communication. Thank you.

6/10 Okay

Clare

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Clare, while it's great to see you've taken the time to rate your stay. However, without specifics, it's somewhat difficult to address any concerns you might have had. We always strive to ensure our guests have a pleasant experience and we'd be glad to hear more about your visit. Your feedback helps us improve. We hope to have another opportunity to show you how much we care about your comfort.

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two day stay. Quiet, clean and large spacious room. Walking distance (30mins or less) to most sites in Boston and Cambridge. Red and green line transit is convenient since parking is rare and expensive.
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Russell, thank you for sharing your experience at The Royal Sonesta Boston. We're thrilled to hear that you appreciated our clean, spacious rooms and our ideal location allows for easy access to major sites in Boston and Cambridge. It's fantastic that you found the local transit convenient as well. Looking forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fit the bill perfectly.
Stayed 1 night in Apr 2024
Response from Luis on 8 Apr 2024
Alberto, thank you for your perfect score! It's excellent to know you had a wonderful stay at The Royal Sonesta Boston. We hope you'll choose to spend your future Boston vacations with us. Safe travels!

10/10 Excellent

Nancy, Fort Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale and for the area a great price
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Nancy, thank you for sharing your experience. It's great to hear you found value in your stay at The Royal Sonesta Boston and felt its upscale nature was fitting. We strive to provide excellent accommodations within the Boston area. We look forward to welcoming you back in the future.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Feb 2024
Response from Customer Service on 5 Apr 2024
Rafael, we're glad to see that things were satisfactory during your stay at The Royal Sonesta Boston. Thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Jennypher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved and pay for 2 queen bedroom with city view, got bumped to 2 full bed with blocked riverview. Staff said west tower is close because of repair but I saw customers were there and learned later west tower is open. Just dont have time to change rooms but that’s what happened. Location is convenient to everywhere we wanted to go.staff and Manager on our check out date is so efficient and helpful. Manager even helped me with my luggages.
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 Apr 2024
Jennypher, it appears there were some frustrations regarding your room assignment, and we apologize for any inconvenience this may have caused. We ensure all our guests' room allocations are handled with the utmost fairness. We're thrilled you found our location favorable, and our team members were efficient and supportive. We hope you'll visit us again, ensuring your stay reflects the high standards The Royal Sonesta Boston is known for.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and updated. The hotel was in great condition. We would definitely recommend this hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Renee, we're thrilled to hear about your enjoyable stay at The Royal Sonesta Boston. Your kind words regarding our pristine rooms and well-kept establishment are greatly appreciated. It's wonderful to know you'd recommend us. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great having a nice restaurant on premises to eat meals at. The indoor pool was very nice and had so much natuaral light due to the glass ceiling. The room was very nicely done.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Christopher, thank you for your splendid feedback. We're pleased to hear you were able to enjoy the on-site dining at The Royal Sonesta Boston. It's also delightful that you appreciated our well-lit indoor pool and the aesthetic of your accommodation. We hope to welcome you back soon for another enjoyable stay.