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Latonya was awesome! She made my family and I feel like we’re family in her home. The staff here go above and beyond to ensure you’re comfortable with the hotel experience! Thank you so much!
LERESSA
Stayed 3 nights in May 2024
Response from Chris on 22 May 2024
Thank you for the great review. Latonya is fantastic member of our team and I am glad that she was able to make your stay enjoyable. We hope to see you again soon!
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
10/10 Excellent
Stephanie
Business traveller
14 May 2024
Liked: Cleanliness, staff & service
Everyone was very polite and pleasant - clean facilities and great breakfast
Stephanie
Stayed 1 night in May 2024
Response from Chris on 14 May 2024
We are glad to hear that you enjoyed our free breakfast during your stay with us! our staff works hard to make sure everyone's stay is a great one and we are glad that you took note of their hard work. We hope to see you again soon!
The only thing I would say is that despite I chose not to have housekeeping one day, I expected housekeeping the next day but it didn’t happen. But I gave 5 stars anyway.
Oziel
Stayed 3 nights in May 2024
Response from Kate on 13 May 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!
2/10 Terrible
Matthew
11 May 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Matthew
Stayed 1 night in May 2024
Response from Chris on 12 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The lady of the front desk was professional, polite, friendly and sweet.. the room was clean and comfortable.. I’ll be back again.. thank you
Jorge
Stayed 2 nights in May 2024
Response from Chris on 4 May 2024
Thank you for the kind words. We are extremely proud of our hardworking staff. I am glad to see that our efforts have shown through with you! We can't wait to see you again the next time you are in town.
Thank you for the great review. We are happy to hear that you had a great experience with us while on property. We hope to see you again soon!
4/10 Poor
Suvabrata
27 Apr 2024
Suvabrata
Stayed 2 nights in Apr 2024
Response from Chris on 18 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
6/10 Okay
Susan
Travelled with partner
26 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The room was fine but had inadequate lighting in bathroom. Never saw the maid in the 3 nights we stayed. Had to call for towels. The front desk staff, bartender and maintenance were great. Glad our plans changed and we only stayed 3 nights instead of 5.
Susan
Stayed 3 nights in Apr 2024
Response from Chris on 27 Apr 2024
We appreciate your feed back and are sorry that we did not meet your expectations. We will look into the issues that you have addressed and make improvements so we can improve our experience for future guests. We do hope that you will give us another chance the next time you are in town!
I have often stayed here due to several factors. First of all, it is located near the I-57, and next door to a Cracker barrel. Secondly, the building seems fairly new and is well-maintained. Thirdly, the staff is friendly and efficient. One final plus is the very reasonable cost.
Roy
Stayed 1 night in Apr 2024
Response from Kate on 22 Apr 2024
Thank you for staying with us. We appreciate your loyalty and are thrilled to have you as a regular. We look forward to seeing you next time!
we are sorry to hear that your stay with us did not meet your expectations during your stay with us. Any feedback you can provide will help us improve future guest stays. We do hope that you will give us another opportunity in the future
Hesitated because of some bad reviews but decided to stay anyway. Glad we did. Room was clean and not outdated as some reviews said. Beds were comfortable. Staff was very friendly. Breakfast was the usual, but better than most places. Would definitely stay again.
THERESA
Stayed 1 night in Feb 2024
Response from Chris on 25 Feb 2024
We appreciate you giving us a chance and are happy to hear that you enjoyed your stay! Thank you for all of your feedback and we hope to see you again next time
Top spot to stay, bed and pillows great
Rooms quiet can’t hear people on the next room like some of the others close by
gary
Stayed 3 nights in Feb 2024
Response from Chris on 21 Feb 2024
Thank you for the great review! We are happy that you enjoyed your stay with us. Thank you for choosing Best Western Plus and we hope to see you again soon!
8/10 Good
Whitney
Travelled with family
10 Feb 2024
Liked: Staff & service
Disliked: Cleanliness
Hotel looked to be a decent shape, but upon inspection of the bathroom there was blood platters on the wall. We only were staying for one night so we just tried to ignore that thought. Breakfast attendant was efficient. Food was good!
Whitney
Stayed 1 night in Feb 2024
Response from Chris on 18 Feb 2024
We are sorry to hear about the condition of your room. We are working to address this issue. It is great to hear that your enjoyed our breakfast. We hope to see you again soon so we can exceed your expectations!
10/10 Excellent
Denzel
10 Feb 2024
Denzel
Stayed 1 night in Feb 2024
Response from Chris on 25 Mar 2024
Thank you for the great review. We are happy to see that you enjoyed our stay with us. We hope to see you again next time you are in town
The first room the toilet didn’t work and there was hair everywhere then the second room hair all over the beds but the toilet worked 🙄
Jennifer
Stayed 1 night in Feb 2024
Response from Chris on 18 Feb 2024
We are truly sorry that we did not meet your expectations during your stay with us. We are reviewing our procedures to prevent things like this from happening again.
We are sorry to hear that you did not enjoy your stay with us. Any feedback provided will help us find areas of improvement which will make a better overall experience for our future guests. We hope you are willing to give us another chance again in the future.
10/10 Excellent
Victoria
30 Jan 2024
Victoria
Stayed 2 nights in Jan 2024
Response from Chris on 25 Mar 2024
Thank you for taking time to leave us such a great review. We hope to see you again soon!
We are sorry to hear that you did not enjoy your stay with us. Any feedback provided will help us find areas of improvement which will make a better overall experience for our future guests. We hope you are willing to give us another chance again in the future.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay. Cleanliness is a top priority for us, and we regret that the bathroom did not meet our usual standards. We have addressed this with our housekeeping team to ensure such lapses are rectified promptly.Regarding the pool issue, we also apologize for any disruption to your plans. We do our best to maintain our amenities to optimal condition but sometimes things happen that are beyond our control. We understand the importance of these amenities to your overall experience, and are happy to report, the issue has been corrected.Your input is invaluable, and we are committed to making the necessary improvements. We hope you will consider giving us another opportunity to exceed your expectations in the future.
I was pleasantly surprised when the room I booked became a "Jr. Suite", complete with a sitting area,full fridge, dishes, kitchen sink and sideboard...even a dishwasher! I booked here because of very reasonable rates in the first place, so this was unexpected.
A short walk to Cracker Barrel. Good breakfast.
Roy
Stayed 1 night in Dec 2023
Response from Chris on 23 Dec 2023
We are happy that we were able to exceed your expectations during your stay with us over the week. We hope that you choose our hotel again next time you are in the area!
8/10 Good
Adeniyi
Business traveller
16 Dec 2023
Liked: Amenities
Location
Adeniyi
Stayed 1 night in Dec 2023
Response from Chris on 17 Dec 2023
Thank you for your feedback! We are glad that you enjoyed your time with us. We hope to see you again soon!
Everything was fine except the toilet was about 6" from the floor. Those of us with bad knees had trouble getting down and up. A hand bar would have helped. We will not be staying at this hotel in the future for this reason.
Paula
Stayed 2 nights in Dec 2023
Response from Kate on 12 Dec 2023
Thank you for staying with us. We appreciate your feedback and are addressing your concerns.
10/10 Excellent
Brittany
11 Dec 2023
Brittany
Stayed 1 night in Dec 2023
Response from Chris on 1 Jan 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your stay with us. We hope to see you again the next time you are in town.
Pet friendly. Big bathroom for standard hotel room
Andrea
Stayed 1 night in Nov 2023
Response from Chris on 26 Nov 2023
Thank you for the great review! We are so happy that you any your pet had an enjoyable stay with us. Hopefully we will see you the next time your are in town!
Thank you for the great review score! We appreciate your business and look forward to your next stay with us!
4/10 Poor
Sherita
Travelled with family
13 Nov 2023
Disliked: Cleanliness
Not the best of Clearness of room
My first time staying at Best Western hotel. Overall, the cleanness of the room was terrible.. The staff at the front desk was very professional and very helpful.
Sherita
Stayed 2 nights in Nov 2023
Response from Kate on 13 Nov 2023
Thank you for staying with us. We're sorry to hear things didn't go as planned and have addressed your concerns.
LaTonya was super friendly and helpful helping us check in early and get settled. She and the others staff were great
Angela
Stayed 1 night in Nov 2023
Response from Kate on 13 Nov 2023
Thank you for staying with us. Latonya was thrilled to hear your feedback and said you made her day! Thank you!
6/10 Okay
Scott
6 Nov 2023
Liked: Staff & service
No one cleaned the room and i was there 3 nights
Scott
Stayed 3 nights in Nov 2023
Response from Chris on 7 Nov 2023
Hi Scott,We are sorry to hear that we didn't meet you expectations. We typically do not service occupied rooms that are here less than 7 days unless requested. I apologized that this policy wasn't more clearly explained to you during the check in time. We certainly hope that you will give us another chance the next time that you are in town!
Thank you for the great review Donna! We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!
6/10 Okay
alver
Travelled with family
8 Oct 2023
Liked: Cleanliness, staff & service
LIGHTING IN BATHROOM- COULD NOT EVEN SEE IN MIRROR CLEAR ENOUGH TO SHAVE OR FOR HER TO DO MAKEUP, VERY POOR. NO CLOCK IN ROOM, ROLLER CHAIR AT DESK WHEELS STICK OUT SO YOUR FEET SNUB THEM A LOT
alver
Stayed 4 nights in Oct 2023
Response from Chris on 10 Oct 2023
Thank you for your feedback! We will looking into the issues you described and do our best to resolve them.
Thank you for taking the time to leave your feedback! We hope next time you are in town, we can earn at 10!
4/10 Poor
Manuel
24 Sep 2023
Manuel
Stayed 1 night in Sep 2023
Response from Chris on 26 Sep 2023
We are truly sorry that your experience did not meet your expectations during you stay with us. Your feedback is always a valuable tool that will allow us to make the changes necessary to providing an exceptional guest experience. We hope that you allow us another opportunity in the future.