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Ulasan untuk MainStay Suites Bourbonnais - Kankakee

2.5 out of 5
MainStay Suites Bourbonnais - Kankakee
60 Ken Hayes Dr, Bourbonnais, IL

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 18 dari 33 ulasan" "
Penilaian 8 - Bagus. 8 dari 33 ulasan" "
Penilaian 6 - Cukup Baik. 4 dari 33 ulasan" "
Penilaian 4 - Buruk. 1 dari 33 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 33 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

7,6/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Levern

Disukai: Fasilitas, kondisi & fasilitas properti
Everything
Menginap 2 malam pada bulan April 2024
Tanggapan dari Chris pada tanggal 12 Mei 2024
Thank you for taking the time to let us know how much you enjoyed your stay with us! We hope to see you again soon.

10/10 Sangat Bagus

Rebecca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari Chris pada tanggal 13 Apr 2024
Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Sangat Bagus

Emily

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Chris pada tanggal 18 Feb 2024
Thank you for the great score Emily! We are happy to hear that you enjoyed your stay with us and hope to see you again soon!

8/10 Bagus

Trevor

Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Chris pada tanggal 18 Feb 2024
Thank you for taking the time to complete a review. We would love to hear any feedback that might have made your stay with us more enjoyable.

4/10 Buruk

Mary

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Needs work
The room had a nice set up and had all the appliances and such for a longer stay, unfortunately, the hotel needs some TLC. The elevator didn't work, the breakfast was either very limited or non existent and it needs a good cleaning. The location is good and the rooms have potential. The hotel just needs to up it's cleaning and maintenance game.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Kate pada tanggal 5 Feb 2024
Thank you for staying with us. We appreciate your feedback and are addressing your concerns. The brand standard for MainStay, is not to provide breakfast as all rooms have kitchenettes. Our policy is to provide a little something to start your day: We provide 2 hot items like eggs and sausage, muffins, choice of breads, cereals, juice and yogurt. The elevator has been down while we wait for parts and expect it will be back up and running in about a week.We appreciate your business and hope to see you again!

6/10 Cukup Baik

Donald

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Chris pada tanggal 23 Jan 2024
We are sorry to hear that you did not have an enjoyable experience while at our property. Any feedback you can provide to us would be helpful to make a better experience for our future travelers. We do hope that you will give us another chance next time you are in town!

10/10 Sangat Bagus

Scott

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Although we only stayed over-night, our experience was very pleasant. Staff were very helpful and polite.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Chris pada tanggal 23 Jan 2024
Thank you for the great review! We hope to see you again next time you are in town!

2/10 Sangat Buruk

Teresa

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Even with the recent remodel, it wasn't the best job. The baseboard came off the floor and was just laying on the floor. The room needed a good dusting. There was dust on the tables and the lamps. The shower floor needed to be cleaned. You could see a lot of black on the shower floor. To top it off, the morning of the 2nd night the plumbing got shut off for several hours. We checked out and went elsewhere. The staff was generous enough to give us our 2nd night stays money back.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Chris pada tanggal 25 Des 2023
We are sorry that we did not meet your expectations during your stay with us! We appreciate your feedback and will look into the issues that you highlighted. The issue with the water was unfortunately beyond our control but we are happy to report that the issue has been repaired and hopefully will not have any further issue!We do hope that you will consider us again in the future!

10/10 Sangat Bagus

Brian, Elburn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great place for the money. I will definitely stay there again!! Beds are decent. Rooms are clean and staff was nice.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kate pada tanggal 20 Des 2023
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again!

8/10 Bagus

Miriam

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Kate pada tanggal 20 Des 2023
Thank you for staying with us.

10/10 Sangat Bagus

Teresa

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful stay! Would stay there again!
Our overall stay was great! The hotel lobby was clean. Our experience with checkin was good. One of the attendants was being trained. They were both welcoming and courteous. We saw the other attendants throughout our stay and they greeted us every time they saw us. Our room was clean and beds were comfortable. Breakfast was good. They had eggs and sausage, bagels, muffins, cereal, oatmeal packets, and yogurt. I liked the convenience of the small kitchen area in our room with toaster too.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Kate pada tanggal 20 Des 2023
Thank you for staying with us. We appreciate your feedback and are thrilled to hear how much you enjoyed our property. We hope to see you again!

6/10 Cukup Baik

Cynthia

Bepergian bersama keluarga
Disukai: Staf & layanan
Tanggapan dari Chris pada tanggal 18 Feb 2024
Thank you for taking the time to fill out a survey. We are sorry to hear that your stay with us did not meet your expectations. Any Feedback you could provide will help us make a better experience for any future travelers.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Kate pada tanggal 20 Des 2023
Thank you for staying with us!

10/10 Sangat Bagus

Shani

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First time at a mainstay and I’m impressed. The bedding was so comfortable and clean and the room had everything we needed. I stayed at this hotel when it was the Magneson and love how it’s been upgraded.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Chris pada tanggal 3 Des 2023
Thank you for the great review. I am so happy that you enjoyed your stay with us. We hope to see you again soon!

10/10 Sangat Bagus

Karen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Comfy bed, quiet, very clean
Menginap 1 malam pada bulan November 2023
Tanggapan dari Chris pada tanggal 26 Nov 2023
Thank you for taking the time to leave us a review! I am so happy that you enjoyed your stay with us! We hope to see you again soon!

10/10 Sangat Bagus

Thomas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very friendly staff. Extremely clean room with a very comfortable bed. Only negative is the door deadbolt did not work.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Chris pada tanggal 23 Nov 2023
Thank you for the kind words! We will look into the issue with the deadbolt so we can avoid this issue again in the future!Thank you once again for staying with us!

10/10 Sangat Bagus

Angela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Chris pada tanggal 28 Okt 2023
Thank you for the great score Angela! We are very happy that you enjoyed your stay with us!We hope to see you again soon!

10/10 Sangat Bagus

Tyrone

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Me and my 2 kids stayed a night here and it was very clean and smells great in there.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Chris pada tanggal 28 Okt 2023
We are so happy to hear that you and your kids enjoyed your stay with us! We hope to see you again soon!

8/10 Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Chris pada tanggal 13 Okt 2023
Thank you for the review! we would love to hear how we could earn your 10 in the future!

6/10 Cukup Baik

Felecia

Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Chris pada tanggal 29 Okt 2023
Thank you for taking the time to leave a review of our property. Any feedback on how we may be able to improve your experience is always appreciated.

2/10 Sangat Buruk

Lamonte

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Chris pada tanggal 29 Okt 2023
We are sorry that you did not enjoy your stay with us! Any feedback on how we may have improved your experience is always appreciated. Hopefully we can assist you better in the future.

10/10 Sangat Bagus

Vanessa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Chris pada tanggal 10 Okt 2023
Thank you for the great review! We hope to see you again soon!

8/10 Bagus

GARY

Bepergian bersama keluarga
Disukai: Kebersihan
Renovations going on during our stay. Hotel access was not available in the rear where we had to park.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Chris pada tanggal 6 Okt 2023
We appreciate your feedback Gary! I know the rear door issue is troublesome and we are actively working on a resolution to the problem. We hope to see you again soon!

10/10 Sangat Bagus

Phyllis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Modern hotel in the outskirts of Illinois
Amazing hotel!! From decor to the service!! Will only stay here when in town!!
Menginap 3 malam pada bulan September 2023
Tanggapan dari Chris pada tanggal 2 Okt 2023
Thank you so much for the kind words! We can’t wait until your next visit

8/10 Bagus

Gerald

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Room was great. The breakfasts was not so good. The staff in the morning was next to worthless.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Chris pada tanggal 26 Sep 2023
Thank you for the feedback. We are under a limited breakfast menu temporarily while we finish the renovations. We hope that you give us another chance.

8/10 Bagus

Jacqueline

Disukai: Kebersihan
Menginap 3 malam pada bulan September 2023
Tanggapan dari Chris pada tanggal 26 Sep 2023
Thank you for the review! We would love to hear your feedback on how we could earn a 5 for your next stay.

10/10 Sangat Bagus

DAN

Menginap 3 malam pada bulan September 2023
Tanggapan dari Chris pada tanggal 28 Okt 2023
Thank you for the great score! We look forward to your next visit with us!

10/10 Sangat Bagus

Usara

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Chris pada tanggal 23 Sep 2023
Thank you for the great score! We hope to see you again soon!

8/10 Bagus

JOESPH

Disukai: Kebersihan, staf & layanan
No lounge chair, or work area in the room. I did like the fact that they had a pool and workout room, eventhough I d iui didn't get to use it. Breakfast was lacking hot food.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Chris pada tanggal 28 Agu 2023
Thank you for your recent stay with us and for sharing your feedback. We're delighted to hear that you appreciated workout room facilities.We apologize for any inconvenience regarding the absence of lounge chairs or a dedicated work area in your room. Your comments are important to us, and we'll consider them as we enhance our room offerings.As for breakfast, we'd like to inform you that we currently do not offer hot food items. We understand your preference, and we'll review our breakfast options to provide a more diverse selection in the future.Your feedback is invaluable, and we hope to welcome you back for an improved experience. If you have any specific requests for your next visit, please let us know.Thank you for choosing to stay with us.Warm regards,