Exterior
Check availability

Reviews of Holiday Inn Express Bowling Green, an IHG Hotel

2.5 out of 5
Holiday Inn Express Bowling Green, an IHG Hotel
165 Three Springs Rd, Bowling Green, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 268 out of 449 reviews" "
Rating 8 - Good. 111 out of 449 reviews" "
Rating 6 - Okay. 40 out of 449 reviews" "
Rating 4 - Poor. 13 out of 449 reviews" "
Rating 2 - Terrible. 17 out of 449 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed for one night traveling. We had been sleeping on terrible mattress for the last week and it was so lovely to have a comfortable bed. The room was clean and comfortable. There are lots of food options nearby. Breakfast was amazing! Would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Christopher, Pembroke Pines

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel new, clean, and smells great!
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Please include a tv channel guide
Stayed 1 night in Mar 2024

10/10 Excellent

Allen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing to share
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and very clean
Stayed 1 night in Feb 2024
Response from Ishaan - AGM on 1 Mar 2024
Sharon,We're glad to hear you enjoyed your stay with us! Please feel free to reach out to us if there is anything else we can do to improve your next experience with us. We hope to help you again next time you are in the area!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ishaan - AGM on 1 Mar 2024
Beth,We're happy you had a pleasant experience with us! Feel free to let us know if there is anything else we can do to make your next stay more enjoyable. Hopefully, we get to see you with us again next time you are in Bowling Green!

2/10 Terrible

William

Disliked: Property conditions & facilities
Maintenance non existent. First room had heating/cooling wall unit in pieces and non functional. Moved us to second room which had bathroom shower plumbing leaking, desk lamp not functioning, refrigerator outsized for allotted space so cabinet door wouldn’t close. Terrible disappointment.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dominic was very polite. Room was wonderful and quiet. Highly recommend.
Stayed 1 night in Feb 2024
Response from Ishaan on 6 Feb 2024
Richard,We're glad to hear you enjoyed your stay with us! I hope our wonderful team brings you back to stay next time you are in the area. Thanks for staying with us!

10/10 Excellent

Lisa

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Ishaan on 25 Jan 2024
Lisa, we're glad to hear that you enjoyed your stay with us! And we look forward to seeing you again next time you're in Bowling Green.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay in Bowling Green
We stay here at least twice a year on our drive from Philadelphia to Austin, TX. Dog friendly with a large field next door. Friendly staff, nice rooms, recently renovated.
Stayed 1 night in Dec 2023
Response from Ishaan on 25 Jan 2024
We are honored to host you continuously as you pass through Bowling Green! If there is anything we can do to improve your experience, please let us know! We'd love to have you with us even more often.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ishaan on 25 Jan 2024
Robert, we are glad you chose to stay with while you were in Bowling Green. However, we prefer to see these reviews end with a 10! I apologize for any inconveniences or issues you may have experienced with us. Please let us know if there is anything else we could do to improve your next stay!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ishaan on 25 Jan 2024
William,We are glad to hear that you had a pleasant experience at our hotel! If there is anything we could have done better, please let us know! We hope to see you again next time you are in Bowling Green!

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel.
Stayed 3 nights in Sep 2023
Response from Ishaan on 25 Jan 2024
Michael,We are glad to hear that we were able to provide a pleasant experience for you! Hopefully, we will be seeing you again next time you are in the Bowling Green area!

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Debra K

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great updated hotel. Lots of breakfast options.
Stayed 1 night in Nov 2023

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel recently renovated and the update is very nice but the bathtubs water didn’t drain. Great location for restaurant options
Stayed 1 night in Oct 2023

10/10 Excellent

Orville, Lewisport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Hotel was clean and in good location for travel
Stayed 1 night in Nov 2023

10/10 Excellent

walter

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at holiday inn express bowling green
We love staying here with our dogs. The front desk person was really friendly and we love having a huge field right next to the hotel in which to walk the dogs. Breakfast was great, it was quiet and the beds are really comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Kathy

Stayed 1 night in Oct 2023

2/10 Terrible

Christian J

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
person in the conjoining room next to mine had TV on extremely loud all night. I was put in a handicap room that was also very inconvenient for me. Hotel room A/C did not work and Bathroom shower had some questionable staining in it.
Stayed 1 night in Sep 2023

6/10 Okay

Kenneth

Travelled with family
Breakfast bar was poorly run. Never put any fruit out
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa, Fort Atkinson

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Neighborhood dogs have the hotel lawn just loaded with feces and cant even walk.
Stayed 3 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Madeline

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel seemed to be clean and well managed. Little things such as having water and coffee available for guests all day long make a good impression. I would definitely return to this hotel if I were in the area.
Stayed 1 night in Aug 2023

8/10 Good

Carla

Stayed 1 night in Aug 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jul 2023

10/10 Excellent

Renata

Liked: Cleanliness, property conditions & facilities
Very clean property. Great breakfast!
Stayed 1 night in Jul 2023

10/10 Excellent

Wilma

Travelled with partner
Liked: Cleanliness, staff & service
Great service, clean room. Going through some renovations but they were well communicated
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Renovations were going on but didn’t disturb our stay. Staff was very friendly. Hotel was nice.
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Perhaps work is on going but some base is missing in the lobby. Corner repairs in bath pretty sloppy.
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Stayed 3 nights in Jun 2023

6/10 Okay

Billy

Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor on 1 Jul 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
The staff was amazing ! The room clean and comfortable. Will definitely stay here again.
Stayed 2 nights in Jun 2023
Response from Front Desk Supervisor on 1 Jul 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Thom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got there early and lady at front desk got us set up and in the room promptly.
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor on 1 Jul 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was extremely nice, except for the bath towels. Very surprising that they were like low budget towels you'd find at an economy hotel. Still, I would stay here again.
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor on 1 Jul 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Kathleen

Stayed 1 night in Jun 2023
Response from Front Desk Supervisor on 1 Jul 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 1 night in May 2023
Response from gm on 22 May 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 5-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Carla

Stayed 1 night in May 2023
Response from Front Desk Supervisor on 1 Jul 2023
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 Excellent

Harold T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated facility and Claire( front desk representative) is an excellent associate.
Stayed 1 night in May 2023
Response from gm on 22 May 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 5-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for a night
The hotel was under construction but our room was recently remodeled and was quiet and comfortable where they put us.
Stayed 1 night in May 2023
Response from gm on 22 May 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 10-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

4/10 Poor

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not as advertised
My wife and I were traveling with our 2 oldest granddaughters. The desk clerk was nice and cordial amid the chaos of construction. The property was cleans and much of it is brand new. The big challenge for us is that due to the remodel they no longer have king rooms with a sleeper sofa which is exactly what I booked for us.I did not know this until we were already checked in and in our room. Again the lady was kind in letting me know that they longer offer that kind of room and because I paid on Hotels. Com there was not much she could do for me. She offered to bring up a rollaway cot. In the meantime we discovered that the A/C did not work in our room. After she tried to get it working herself she moved us to another room and the girls ended up sleeping on a twin size cot which was not very comfortable for them. Don’t go here if you want a king size bed and have children with you.
Stayed 1 night in Apr 2023
Response from gm on 7 May 2023
Thank you for sharing your feedback with us.I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and the best customer service for our guests. Clearly, we still need to deliver these standards. Not only you experienced such an inconvenience but we (our staff) were not able to assist you and resolve the situation.Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I assure you that we will take all necessary steps to address your concerns and I will personally speak with Front Office Manager to look into the situation further as we rely heavily on our Front Office Associates to take care of and ensure the satisfaction of our guests.We appreciate your feedback as it is essential to us and will use this information for training and development purposes.Please let us know if there is anything we can do further to remedy the situation for you.Sincerely, Paul GronowskiGeneral Manager

8/10 Good

Sheila

Stayed 1 night in Apr 2023
Response from gm on 22 May 2023
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 4-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was helpful and friendly
Stayed 1 night in Apr 2023
Response from General Manager on 24 Apr 2023
We are so glad you enjoyed your stay with the Holiday Inn Express in Bowling Green, KY. We strive to make everyone's stay a pleasant experience and encourage honest feedback, and we thank you for your contribution. We look forward to seeing you in the future!

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Professional Service
Warm, welcoming staff at Front Desk. Clean rooms that seem to have some sound-proofing for a quiet stay. Highly recommend!
Stayed 1 night in Apr 2023
Response from General Manager on 24 Apr 2023
We are so glad you enjoyed your stay with the Holiday Inn Express in Bowling Green, KY. We strive to make everyone's stay a pleasant experience and encourage honest feedback, and we thank you for your contribution. We look forward to seeing you in the future!

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from General Manager on 24 Apr 2023
We are so glad you enjoyed your stay with the Holiday Inn Express in Bowling Green, KY. We strive to make everyone's stay a pleasant experience and encourage honest feedback, and we thank you for your contribution. We look forward to seeing you in the future!