Brooke hotel guide. Hilton Hotels hotel in Brooke, Stafford

"Front desk staff was wonderful, as were the two lovely ladies that handled the breakfast in the morning. The breakfast was good! Cant really speak on the amenities, as we were not there for an extended period of time, just for a short couple days and we were out and about mostly."

"We had the worst experience at this hotel with my family. We stayed with kids and accidentally booked a smoking room (be careful—they push smoking rooms first). The clerks were rude and unhelpful, refusing to assist us in switching rooms and claiming none were available, then shortly after offering another room only if we paid an extra $135. The clerk promised that the next day we would be moved—either to a non-smoking room or at least to a better one—and said they would leave a note for the next clerk so I wouldn’t have to explain everything again. The next morning, when a different clerk checked the note in the system, their expression changed and they immediately said a room was unavailable. When I asked for a manager, I was told no one was there and no one knew when they would return. The room smelled awful—unbearable, and we could barely sleep. The linens were dirty and had cigarette burn marks; I had to request clean ones and change them myself, and they were reluctant to even provide them. The bathroom door didn’t lock (fixed the next day), and the TV didn’t work (replaced the following evening). Yes —they already have customers due to the location near the highway. I truly regret choosing this hotel. I only picked it because I was looking for a pet-friendly place, and that’s what led me to book here. The only positives were the air conditioning and parking."

"Everything was wonderful and staff were very sweet. Great stay "

"A very clean hotel! Staff friendly"

"Hotel has an open atrium and indoor pool. The first thing that strikes is the smell of chlorine."

"room was comfortable and clean, although the bathroom was quite worn (clean though), breakfast was very good"

"Our first night stay the AC was not working, so our room was hot. Then the next morning I noticed there was bood on our sheets, not from us. It looked like somebody cut their hand while making the bed. I felt like the casino was better, than the room."

"I was woken up multiple times throughout the night because of the drug addicts, arguing and yelling. My car was actually hit in the middle of the night, captured all on my dash cam. There’s piles of dog crap because people don’t know how to clean up after their dog. No blow dryer. The room definitely does not look like the picture. The picture must’ve been from when they originally opened the motel because the rooms are really old and dingy looking. The comforter had stains on it and just beware even though it says dogs welcome, I have a service dog that came with me and was told I cannot stay in the handicap room with a pet even though it’s a service pet. No pets are allowed in the handicap room so even if you’re a blind person and you have a seeing-eye dog, you cannot stay in the handicap bedroom. So I guess the only positive that I could say about the place is the staff was really nice and professional."

"Yes food was good and room was clean"