Hotel Thon Hotels di Brussels Barat

"Spacious room, good air conditioning helpful staff"

"Pessimo servizio e molta disorganizzazione Ho soggiornato la scorsa settimana e l'esperienza è stata purtroppo pessima, dato lo scarso igiene della stanza e una gestione del cliente a dir poco approssimativa. I problemi sono iniziati subito dopo il check-in, in cui appena entrati in camera abbiamo trovato un lungo capello sulla tavoletta del WC e l'impronta di una scarpa su uno dei cuscini del letto. Segnalato il problema in reception, ci viene assicurato che al nostro rientro sarebbe stato...

"Upon our arrival, we were upgraded to a suite which was wonderful. Drinks and nuts at the bar were very good. However, it was odd that we had to ask if it was open, and reception had to call for the bartender. The bartender didn't ask if we wanted more drinks either; he brought us the tab and left. Pretty disappointed as he also didn't clean up a dirty table. Staff were friendly when we needed something as we did need a fan. Now I realize we had very hot days but our room really never did...

"La réceptionniste était sympathique et très accueillante avec un magnifique sourire... Les prestations étaient tout simplement au-delà de mes attentes. Je reviendrai sûrement y loger."