"Needed to check in early to prepare to go to a wedding and were denied. We found another arrangement who worked with us and provided a room. We ended up not staying at this hotel. I guess I have lost my money but lesson learned. "
"There was a mistake when we checked in and we were given the wrong room. The next morning, the hotel staff moved us out of the room, while we were gone. To make up for the error, we were given a credit and a suite for the remainder of our stay."