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"Every staff is well trained and speaks English well and are very courteous. Liam Kim was one of them, who treated us like vip and kindly answered all the qusetions we asked while we were guided into the room. He made us feel comfortable in use. Staying was very pleasant and we will come again."

"A most excellent stay in this luxurious hotel. The friendliness of the staff was beyond measure and the location is unbeatable! "

"I enjoyed breakfast, a little more western items e.g. yogurt would be nice"

"Excellent location for everything like Lotte World, Department store, Lotte mall, mart, bus and subway station with good view( I booked room with lake view. Many excellent restaurants. When you arrive the Hotel the staff greet you with great respect. They are ready to help you. Very good size, clean and cozy room. Very comfortable bed. Whenever I come to Korea I stay here. "

"Perfect stay. "

"Love love love this place! My second time staying here and was just as good, super clean rooms and lovely staff, a super convenient location as well with the shopping streets within a five minute walk and easy access to public transport as well! Would definitely recommend :)"

"We had a wonderful stay at Shilla Stay Seodaemun. The location was excellent! It was very convenient for getting around and the staff were incredibly friendly and helpful throughout our visit. Our room was just perfect for our family: clean, comfortable, and well-suited for our needs. Overall, a great experience, and we would definitely stay here again!"

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."

"Fantastic "