Indoor pool, seasonal outdoor pool

Reviews of Sheraton Bursa Hotel

5 out of 5
Sheraton Bursa Hotel
Odunluk Mahallesi Akpinar, Caddesi N, Bursa, Bursa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 381 out of 579 reviews" "
Rating 8 - Good. 123 out of 579 reviews" "
Rating 6 - Okay. 42 out of 579 reviews" "
Rating 4 - Poor. 18 out of 579 reviews" "
Rating 2 - Terrible. 15 out of 579 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ella Grace, Essex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the friendly staff made our stay even better
Stayed 2 nights in May 2024
Response from Front Office on 17 May 2024
Dear Ellagrace JACOB,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa.Sincerely,

10/10 Excellent

Majeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very upscale hotel, entirely in terms of shopping and cafes. The area in general is lively… I would like to point out that the reception staff were elegant, spoke English and were well-behaved... especially Mr. Muhammad Al-Ayoubi...
Stayed 3 nights in Apr 2024
Response from Sheraton FO Team on 6 May 2024
Dear GhanimWe wish to thank you for your time and the wonderful review, it is highly appreciated. We are very pleased to hear that you enjoyed your stay with us and committed to continue doing the best we can for our guests. Looking forward to see you again soon.

10/10 Excellent

Anupam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great luxurious place with city views.
Stayed 1 night in Feb 2024
Response from Sheraton Bursa Fo Team on 8 Apr 2024
Dear Anupam, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely

10/10 Excellent

Ola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it and the stuff is super nice
Stayed 2 nights in Feb 2024
Response from Sheraton Bursa Hotel FO on 26 Feb 2024
Dear Ola,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,Guest RelationsSheraton Bursa Hotelfo@sheratonbursahotel.com0090 224 300 16 16

10/10 Excellent

Ayhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Excellent
Excellent Hotel Reception and Service, Great Clean and Spacious Rooms, Many Ameneties including Spa
Stayed 1 night in Feb 2024
Response from Sheraton FO Team on 11 Feb 2024
Sayın Ayhan Bey,Öncelikle Sheraton Bursa Hotel’ de konakladığınız için teşekkür ederiz. Ekip olarak sizin gibi değerli misafirlerimizi otelimizde ağırlamak bizim için büyük bir zevktir.Paylaştığınız yorumlar ve değerli görüşleriniz otelimizin sürekli gelişen misafir memnuniyetini ölçümlememiz açısından önemlidir.Olumlu görüşleriniz için çok teşekkür ederiz, bu güzel yorumlarınızı takım arkadaşlarımızla da paylaştığımızı belirtmek isterim, konaklamanızdan memnun kaldığınızı duymak bizleri mutlu etmekte ve görüşleriniz servis kalitemizi arttırmamız için önemli ölçüde değer arz etmektedir.İlginiz ve değerli vaktiniz için tekrar teşekkür eder, kusursuz bir deneyim için sizi en kısa sürede otelimizde tekrar misafir etmeyi dileriz.Saygılarımızla,

8/10 Good

YOUSEF

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sheraton FO Team on 9 Feb 2024
Dear Yousef,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

Taehun

Stayed 4 nights in Feb 2024
Response from Sheraton Bursa FO Team on 21 Mar 2024
Dear Taehun,Thank you for choosing to stay at the Sheraton Bursa Hotel and providing your honest feedback .Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations about services. As a teachable moment, we have shared your feedback about our team members to ensure the necessary guidelines are in place to prevent the view from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bursa.Best Regards,Sheraton FO Team

6/10 Okay

MOHAMED AMER

Stayed 1 night in Jan 2024
Response from Cenk on 21 Mar 2024
Dear Guest,Thank you for taking the time to share your recent experience at the Sheraton Bursa Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. While I’m dissatisfied to hear you did not enjoy your stay, which can be seen on the survey our recommendation points filled in by you is 4/5/6 out of 10. We are trying our best to give an exceptional service, and to reach 10 points out of 10. If you do think that you did a mistake on the survey related to recommendation points, or you want to share details for your experiences please do not hesitate to contact us from those communication channels mentioned below. The hotel team is committed to delivering an exceptional experience and is always brainstorming creative ways to exceed the expectations of our valued guest, such as you. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bursa. Sincerely,Guest Relations Sheraton Bursa Hotel

10/10 Excellent

Gokhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sheraton FO Team on 28 Jan 2024
Sayın Gökhan bey,Öncelikle Sheraton Bursa Hotel’ de konakladığınız için teşekkür ederiz. Ekip olarak sizin gibi değerli misafirlerimizi otelimizde ağırlamak bizim için büyük bir zevktir.Paylaştığınız yorumlar ve değerli görüşleriniz otelimizin sürekli gelişen misafir memnuniyetini ölçümlememiz açısından önemlidir.Olumlu görüşleriniz için çok teşekkür ederiz, bu güzel yorumlarınızı takım arkadaşlarımızla da paylaştığımızı belirtmek isterim, konaklamanızdan memnun kaldığınızı duymak bizleri mutlu etmekte ve görüşleriniz servis kalitemizi arttırmamız için önemli ölçüde değer arz etmektedir.İlginiz ve değerli vaktiniz için tekrar teşekkür eder, kusursuz bir deneyim için sizi en kısa sürede otelimizde tekrar misafir etmeyi dileriz.Saygılarımızla,

8/10 Good

Ahmed

Stayed 3 nights in Dec 2023
Response from Sheraton Bursa Hotel FO on 10 Jan 2024
Dear Ahmed,Thank you for taking the time to share your recent experience at the Sheraton Bursa Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. Our team members are committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our guests, such as you. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

ANWAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sheraton Bursa Fo Team on 5 Dec 2023
Dear Anwar,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa.Sincerely,

10/10 Excellent

Rami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place. Very professional
Stayed 1 night in Sep 2023
Response from Front Office-Supervisor on 22 Sep 2023
Sayın Selin Rami AKMAN,Sheraton Bursa Hotel ziyaretiniz ve değerlendirmeniz için teşekkür ederiz.Otelimizdeki deneyiminizden tam anlamda memnun kaldığınızı bilmek bizleri çok mutlu etti. Avantajlı lokasyonumuzu, sunduğumuz lezzetli yemek seçeneklerimizi ve üstün hizmet kalitemizi tecrübe ettiğiniz için tekrar teşekkür eder, sizleri en yakın gelecekte yeniden Sheraton Bursa Hotelimizde ağırlayabilmeyi dileriz.Saygılarımızla,

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Felt the rooms air filter was not working and have had severe allergies
Stayed 1 night in Sep 2023
Response from Sheraton Bursa Fo Team on 10 Sep 2023
Dear Valuable Guest, I am writing to you regarding your recent stay at Sheraton Bursa. First and foremost, I would like to thank you for taking the time and effort to inform us of your experience during your stay with us.I must assure you that we highly value all of our guest comments with high regard and aim to give the best service that you expect and deserve. I also wish to apologize profusely for the shortcomings you outline in your comments.I deeply regret that our A/C Filter problems caused you inconvenience, and I also sympathize with your disappointments. I have taken your comments on board, and I will immediately get in touch with our managers to improve our products and services.Dear Valuable Guest, I again thank you for taking the time and trouble to share your concerns with us directly, as it is only through such criticisms that we are able to monitor and improve the level of services we provide to our esteemed guests.I do hope and looking forward to welcome you back to Sheraton Bursa again in the near future.With every good wish in the meantime I remain,Sincerely,

2/10 Terrible

DERYA

Disliked: Cleanliness, staff & service, property conditions & facilities
Hjj
Stayed 1 night in Aug 2023

6/10 Okay

Motaz

Liked: Property conditions & facilities, room comfort
water Drainage not good at bathroom
Stayed 4 nights in Jul 2023
Response from Sheraton Bursa Fo Team on 19 Jul 2023
Dear Motaz,I am writing to you regarding your recent stay at Sheraton Bursa. First and foremost, I would like to thank you for taking the time and effort to inform us of your experience during your stay with us.I must assure you that we highly value all of our guest comments with high regard and aim to give the best service that you expect and deserve. I also wish to apologize profusely for the shortcomings you outline in your comments.I deeply regret that our water drainage problems caused you inconvenience, and I also sympathize with your disappointments. I have taken your comments on board, and I will immediately get in touch with our managers to improve our products and services.Mr. Motaz, I again thank you for taking the time and trouble to share your concerns with us directly, as it is only through such criticisms that we are able to monitor and improve the level of services we provide to our esteemed guests.I do hope and look forward to welcoming you back to the Sheraton Bursa again in the near future.With every good wish in the meantime, I remain,Sincerely,

10/10 Excellent

ANWAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ön Büro on 21 Jun 2023
Dear Anwar,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

ANWAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from FO Sheraton Bursa on 20 Jun 2023
Dear AnwarOn behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa.Sincerely,

10/10 Excellent

Ahtsham

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels we’ve stayed at in a while. Amazing amenities, friendly and helpful staff, and very close to all the main shopping centres, restaurants etc. Highly encourage a stay here. Thank you Hueysein for looking after us!
Stayed 4 nights in May 2023
Response from Sheraton Bursa Fo Team on 31 May 2023
Dear Ahtsham,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa.Sincerely,

10/10 Excellent

Yasser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sheraton Bursa Fo Team on 30 Apr 2023
Dear Mr Yasser, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely, Sheraton Bursa Hotel

10/10 Excellent

abdulsalam saeed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great,close to the mall
Stayed 1 night in Apr 2023
Response from Front Office on 13 Apr 2023
Dear Mr. Abdulsalam Saeed,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

fahad

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Bursa every. Great service.
Stayed 2 nights in Jan 2023
Response from Sheraton Bursa Hotel FO Team on 24 Jan 2023
Dear fahad;On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa.Sincerely,

10/10 Excellent

Enas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and very good in everything
Stayed 3 nights in Dec 2022
Response from Reception on 11 Jan 2023
Dear Einas Alrashed,Thank you for choosing us for your stays.Best Reagrds

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Bursa
Friendly staff, always welcoming. Hotel was clean and close to shopping area witin walking distance. Check out was fast.
Stayed 2 nights in Dec 2022
Response from Sheraton Bursa Hotel FO Team on 25 Dec 2022
Dear Khalid,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa.Sincerely,

8/10 Good

Ammar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prestigious, clean, and spacious
Response from Guest Relations on 21 Dec 2022
Dear Ammar,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,Shearton Bursa Hotel

10/10 Excellent

faisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with perfect location
Stayed 4 nights in Nov 2022
Response from Yasin ÖZCAN Receptionist at Sheraton Bursa Hotel on 13 Nov 2022
Dear Faisal, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

Nabil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at Sheraton Bursa hotel, very friendly and professional staff. Close to all attractions in Bursa. Overall an excellent experience.
Response from cenk on 9 Nov 2022
Dear Nabil,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,Cenk TORAMANSwitchboard OperatorSheraton Bursa Hotel

8/10 Good

Riad, orlando

Stayed 2 nights in Oct 2022

10/10 Excellent

Huseyin

Stayed 2 nights in Sep 2022
Response from Yasin ÖZCAN Fo Team Sheraton Bursa Hotel on 25 Sep 2022
Sayın Hüseyin bey,Öncelikle Sheraton Bursa Hotel’ de konakladığınız için teşekkür ederiz.Ekip olarak sizin gibi değerli misafirlerimizi otelimizde ağırlamak bizim için büyük bir zevktir.Paylaştığınız yorumlar ve değerli görüşleriniz otelimizin sürekli gelişen misafir memnuniyetini ölçümlememiz açısından önemlidir.Olumlu görüşleriniz için çok teşekkür ederiz, bu güzel yorumlarınızı takım arkadaşlarımızla da paylaştığımızı belirtmek isterim, konaklamanızdan memnun kaldığınızı duymak bizleri mutlu etmekte ve görüşleriniz servis kalitemizi arttırmamız için önemli ölçüde değer arz etmektedir.İlginiz ve değerli vaktiniz için tekrar teşekkür eder, kusursuz bir deneyim için sizi en kısa sürede otelimizde tekrar misafir etmeyi dileriz.Saygılarımızla,

10/10 Excellent

Khalid, Qatif

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is perfect everything is in a reachable distance
Stayed 3 nights in Sep 2022
Response from Yasin ÖZCAN Fo Team Sheraton Bursa Hotel on 22 Sep 2022
Dear Khalid, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

Khalid, Qatif

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location in Bursa for family tourists
Stayed 3 nights in Sep 2022
Response from Yasin ÖZCAN Sheraton Bursa Hotel FO on 18 Sep 2022
Dear Khalid, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

8/10 Good

Mohammad

Stayed 3 nights in Sep 2022
Response from Shearton Bursa Hotel on 17 Sep 2022
Dear Mohammad,Thank you for choosing to stay at the Sheraton Bursa Hotel and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations about services. As a teachable moment, we have shared your feedback about our service team members to ensure the necessary guidelines are in place to prevent the view from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Bursa.Sheraton Bursa Hotel

10/10 Excellent

DAWOOD

Stayed 5 nights in Sep 2022
Response from Shearton Bursa Hotel on 9 Sep 2022
On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,Sheraton Bursa Hotel

10/10 Excellent

Seokhoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Yasin ÖZCAN Sheraton Bursa Hotel FO on 6 Sep 2022
Dear Seokhoon,On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa.Sincerely,

8/10 Good

Nebil

Stayed 1 night in Jul 2022
Response from Sheraton Bursa Hotel on 4 Aug 2022
Sayın Nebil Müren, Sheraton Bursa Hotelde gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Beklentilerinizi karşılayamadığımız için tarafınızdan özür dileyerek başlamak isterim. Her bir konaklamayı, olabildiğince keyifli ve konforlu kılmaya çalışıyoruz ve yorumlarınızı, ekibimizi gelecekte daha iyi bir hizmet sunmak üzere hazırlamak için kullanacağız. Yeniden misafirimiz olarak, memnun kalmadığınız konaklamanın istisnai bir durum olduğunu gösterebilmemiz için bize bir fırsat vereceğinizi umarım. Son olarak, teşekkürlerimizi sunar, güveninizi tekrar kazanabilmeyi ümit ederiz. Saygılarımızla,

8/10 Good

Jasem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Yasin ÖZCAN Sheraton Bursa Hotel FO on 26 Jun 2022
Dear JASEM, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

8/10 Good

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for families in quite area
Stayed 5 nights in Jun 2022
Response from Yasin OZCAN on 12 Jun 2022
Dear Abdullah, Thank you for taking the time to share your recent experience at the Sheraton Bursa Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. Our team members are committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our guests, such as you. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bursa. Sincerely,

8/10 Good

Abdullah

Stayed 5 nights in May 2022

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Yasin OZCAN on 28 May 2022
Dear Omar, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

Abdulsalam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Yasin ÖZCAN Sheraton Bursa Hotel FO on 20 May 2022
Dear Abdulsalam, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the unique staff "very helpful and cooperative with smiling face' Very quite and clean hotel Very comfy bed and pillows
Stayed 1 night in May 2022
Response from Sheraton bursa Hotel on 10 May 2022
Dear Mr. Ahmad, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. I

8/10 Good

Awais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Yasin OZCAN on 28 Mar 2022
Dear Awais, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

6/10 Okay

MOHAMMAD

Stayed 2 nights in Mar 2022

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was greeted with friendly smiles at the entrance to the reception all the way to the room. I even extended my stay two more nights. Excellent location, close to the newest shopping mall in town. Highly recommended.
Stayed 1 night in Mar 2022
Response from Yasin ÖZCAN Sheraton Bursa Hotel FO on 23 Mar 2022
Dear Sabah, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

8/10 Good

Ahmad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel are perfect at all Location 👍 Stuff 👍 Floor 11 😍 Great view
Stayed 5 nights in Feb 2022
Response from Sheraton Bursa Hotel - FO on 6 Mar 2022
Dear Ahmad, Thank you for taking the time to share your recent experience at the Sheraton Bursa Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. Our team members are committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our guests, such as you. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

Bader, kuwait

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good Hotel
Stayed 6 nights in Feb 2022
Response from Sheraton Bursa FO Team on 26 Feb 2022
Dear Bader, Thank you for taking the time to share your recent experience at the Sheraton Bursa Hotel with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. Our team members are committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our guests, such as you. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Sheraton Team on 7 Feb 2022
Dear Guest, Thank you for choosing Sheraton Bursa Hotel. Your comments and valuable comments are important in terms of measuring our hotel's constantly evolving guest satisfaction. Thank you for your feedback. We are all looking forward to welcoming you very soon. Sincerely . Sheraton Bursa Hotel.

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Thanks
Stayed 3 nights in Dec 2021
Response from FRONT OFFİCE SHERATON BURSA on 20 Dec 2021
Dear Guest, Thank you for choosing Sheraton Bursa Hotel. Your comments and valuable comments are important in terms of measuring our hotel's constantly evolving guest satisfaction. Thank you for your feedback. We are all looking forward to welcoming you very soon. Sincerely . Sheraton Bursa Hotel.

10/10 Excellent

saleh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique about this hotel is everything thing is near you such as two malls and carrfour ( walking 5 min ). Plus, hotel location is in the middle of Bursa. The distance to Everywhere is 15 min drive .. love it
Stayed 4 nights in Dec 2021
Response from Sheraton Team on 14 Dec 2021
Dear Saleh, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheratom Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely, Ana Paula MUJICA MOLINA Guest Relations

10/10 Excellent

Sulayem

Stayed 4 nights in Nov 2021
Response from Sheraton Bursa Front Office on 30 Nov 2021
Dear Guest, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,

10/10 Excellent

Mohammad Rashid

Stayed 2 nights in Oct 2021
Response from Sheraton Bursa Hotel - FO on 2 Nov 2021
Dear Guest, On behalf of the entire our team members, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Bursa Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the team members as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Bursa Hotel and we hope you choose to create more memories here whenever your travels bring you back to Bursa. Sincerely,