"One of the worst places to ever make a booking. Completely inflexible, took our money and refused to refund us even a dollar even though we had a medical emergency and had given them significant advance notice. They have also made it a point not to respond to us or to Expedia because of our request for a refund when there was a real medical emergency and we couldn't travel. While we understand that the hotel has its own terms and conditions, this demonstrates a very clear basis to avoid places like this, and to book in places that are more flexible and customer-centric.
We will never book in this place again and will likely tell all our friends not to either.
Stay away!!!!"