"We were completely shocked at the state of the room. We requested the best they had, yet there were dead bugs on the sheets, a blood stain on the bed! And toothbrush residue splattered all over the bathroom mirror. We took pictures and I let the staff (a woman who remained on her phone during the entire conversation) know. I showed her the issues and she simply nodded and nothing else. We quickly left and ran next door to the Rusa hotel and stayed there. I don't understand how Expedia partnered...
"The room itself was lovely and clean with a beautiful view and a balcony on which to enjoy it! However, the bathroom let the room down, it was mouldy in places and generally smelled damp - it simply needs a good bleach and scrub! The hotel itself was dusty everywhere, perhaps a hazard of the volcanic area, but it didn’t inspire confidence on our arrival. The lounge upstairs is a nice and stylish place to relax and the staff were friendly and helpful - they helped us book a taxi to our next...
"We honestly were not really happy with our stay. To begin with the shower has a lot of loose rocks and because of them it was full of hairs. the floor of the room was really dirty and the sheets had some stains. You can only get food at the restaurant by texting them, and the restaurant closes at 7 which is not great because there are not any others around. You can’t spontaneously go to the restaurant, you need to say what you want and at what time. We informed them what we wanted and arrived at...
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