Search Hotels in Carillon, Richmond

"Clean room staff was pleasant"

"The staff is wonderful the rooms are clean the housekeepers do a wonderful job it's pet friendly if you need to go to the mall the bus stop is right there parking is great"

"Breakfast was nice.. more options could have been available. "

"We didn’t have breakfast, but the bar was great, and offered a pool table and stand up shuffle board that kept the kids occupied. Food was very good as well. "

"For the price, room was okay."

"The hotel staff upon arrival were not friendly. Hotel seemed very dirty. Trash cans outside and in lobby were full. The room felt dirty and smelled of a strong smell. The bathroom floor was dirty and some mold in shower. The hallway outside of our room smelled like cigarettes but we were on a non smoking room. Overall would not recommend. This hotel needs a complete renovation. "

"Yes"

"Property was per friendly, but the building itself was old and not kept up. The rooftop sitting area was not open in early April when we stayed there, nor was it easily accessible. Not worth the price or the high rating."

"I booked my reservation through Expedia. And I chose book now, pay at property. The day of my check in the hotel tried to run my card information without my knowledge and consent. I made 3 reservations for myself and other in my party, and they tried to run my card for all 3 before we had even checked in. And because the payment would not go through they cancelled the reservation. When I got to the hotel, the staff member said it was their policy to run a card to see if payment would go process. I stated I booked through Expedia and my payment should not have been ran until I checked in and I authorized any transactions. I have never had a hotel do that before. The hotel also had a bad odor. It was very stale and a scent of mildew. Our bed was very uncomfortable and squeaky. The room and bathroom did not seem very clean. The staff wasn't very knowledgeable of questions asked. This hotel was rated an 8 - very good, and from the pics it's looked like the rating matched. But I would rate this hotel a 6 - average. If I have a choice I would not stay at this hotel again. "