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Reviews of Balay Kogon

3 out of 5
Balay Kogon
Buaya Beach, Sicogon Island, Carles, Iloilo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Editha

Stayed 2 nights in Apr 2024

10/10 Excellent

Trisha Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be more local food options and take advantage of the great resources in the community around the property instead of offering very basic foreign menu.
Stayed 3 nights in Feb 2024

4/10 Poor

Victoriano

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I came to this Island to unwind in Balay Kogon but as soon as I arrived I became frustrated and dissappointed as to how they treat their costumer. They lack communication and follow through, they misled the guest (moving to another property). They need to improve their costumer service, they need to be proactive, the cleanliness is appaling, not much activity in the Island to do with, the restaurant doen’t have much choices. I expected more in this property Island but I didn’t get what is there to offer in their website. I am So dissppointed especially the costumer service and their lack of communication before and during in the Island. There is a terrible in the toilet, same is through in their commin toilet. They need to address this issues for the guest to be able to enjoy their stay. They also need to know what to they mean about the word complimentary as I dont think they understand fully. I met the property manager and we discussed a lot of things but not the issues I had with the property. And they have to removed the Balay Kogon in all the booking websites as they used this as a trap for you to booked then it is not available. Shame we didn’t get what we booked for but definitely I will not come back at all. They need to improve in all aspect to be able to be competitive enough. I have never experience such a terrible service in a private island property until this moment. You have potentials develop the people who work in the property.
Stayed 4 nights in Jan 2024

10/10 Excellent

Norita

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone does way and beyond to make our stay wonderful!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time and we came back. The best resort and staff are amazing.
Stayed 2 nights in Jan 2024

8/10 Good

CarolineUy, Iloilo City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balay Kogon is beautiful because the properties are detached and its charming because of its cogon roofs. The gardens are lush and well taken cared off. The staffs are very helpful and courteous.
Stayed 2 nights in Feb 2019
Response from Ave on 6 Mar 2019
Dear Ms. Caroline Uy, Thank you once again for choosing to stay with us. We're glad that you find our resort beautiful and that you're happy with our services. We hope to see you again soon. Regards, Ave Mae Pili

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time in Balay Kogon. They have the friendliest staff.
Stayed 3 nights in Jan 2019
Response from Ave on 28 Jan 2019
We are very happy that you enjoyed your stay with us. We hope to welcome you again. Regards, Ave

10/10 Excellent

Pablo, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing and resort is perfect getaway and be with nature. Staff is wonderful, patient, funny and brings that local Sicogon hospitality that is unmatched. The rooms are wonderful, clean, peaceful and has everything you need. We stayed here for a week when others only 2-3 days and was worth every day of the stay for peace and quiet. Isolation is not for everyone as some might not be cool with eating only in one place, no wifi, and just the ocean and mountain as your playground. But for those that really want to get away from it all, this is it!
Stayed 7 nights in Dec 2018
Response from Ave on 2 Jan 2019
Hi Mr. Pablo, Happy New Year! Thank you very much for your good reviews on your recent stay with us. We hope to see you again soon. Best regards, Ave Mae Pili

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not crowded! Amazing stay
Amazing stay. Place was not overcrowded. Staff was friendly. Has a relaxing stay. Maybe more variety of food for be better. Will recommend to friends.
Stayed 2 nights in Nov 2018
Response from Ave on 10 Dec 2018
Dear Valued Guest, Thank you once again for spending your holiday in Balay Kogon. We're glad that you enjoyed your stay with us. We'll take note of your suggestion regarding the food. We hope to see you again soon! Regards, Ave Mae Pili

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view was spectacular! This is the place to get away from city life and just relax. Island hopping is available and at your own pace: you can stay longer or shorter at any stop. Did I say views were spectacular?
Stayed 1 night in Nov 2018
Response from Ave on 10 Dec 2018
Hi Ms. Katrina, Thank you once again for spending your holiday with us. We 're glad that you enjoyed your stay in Balay Kogon. We hope you'll recommend us to your families and friends. Regards, Ave Mae Pili

10/10 Excellent

JOHN RONALD

RELAX...
excellent place and ambiance was very peaceful....no wifi signal that made the family more conversation...
Stayed 1 night in Aug 2018
Response from Ave on 19 Oct 2018
Dear Mr. John Ronald, Thank you once again for choosing Balay Kogon for your vacation destination. We hope you enjoyed your stay with us and we look forward to welcome you again soon. Regards, Ave Mae Pili

8/10 Good

Cheche, Imus Cavite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is definitely a REPEAT PLACE for us looking forward to comeback again soon. Just a suggestion: The nearby fisherman folks is a community worth tapoing. They can provide the freshiest catch. We were able to buy crabs and fish there but was charged corkage fee. I know that this is a hotel guidelines but this should apply to guest not buying their food in the hotel. We ordered our food in the hotel 3 main courses with desserts and drinks but still ended up paying extra for seafoods not even available in the hitel tht day. They should replace the noozles of their toiletries. I ended up fixing them each time I use them. The heater is not working well. Imagine taking a shower wth water so cold and abruotly changed into HOT water and nack again to COLD all within 2 mins in the shower! That was quite an experiece. What’s commendable are the very helpful staff particularly the security guards, Mae who helped us wth ICE when my daughter had a sprain late at night. Kim our waiter was oarticularly attentive to us as well. Pizza and burgers will be a great addition to ur menu.
Stayed 2 nights in Aug 2018
Response from Ave on 19 Oct 2018
Dear Ms. Cheche, Thank you once again for choosing Balay Kogon as your vacation destination. We are happy that you enjoyed your stay with us. Your comments and suggestions are very important and highly appreciated that's why we ensure you that these will be shared to our operations team so we can further improve our services. We look forward to welcome you again soon! Regards, Ave Mae Pili

10/10 Excellent

Martín

Travelled with partner
All good
Stayed 3 nights in Mar 2024