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"We arrived at hotel at 11:45 p.m., did not actually get the keys to our room until 1:30 a.m. Due to a computer glitch, the hotel was overbooked. The woman at the front desk was under a lot of pressure from irate reservation-holders, but valiantly tried to find rooms for everyone. Those booked for more than one day had to go to other hotels, which the New Yorker management found and paid for. Because our reservation was only for one night, we lucked out and got the last available room. It was also the best room in the hotel, a suite with a private balcony on the 38th floor — maybe they were saving that room in case a celebrity showed up at the last-minute. Our accommodations were fantastic, and they gave us complimentary breakfast and let us check out late (3 p.m.) so we could get some sleep. Clearly they felt bad about the chaos at check-in, but they more than made up for it."

"No problems"

"excellent location, nice staff."

"Great hotel! "

"Great location and clean rooms. Friendly staff."

"Everyone was so great helpful and friendly "

"Enjoyed being so close to Times Square and broadway shows."

"Everything about this property was fantastic. The staff was super friendly and helpful, the location was excellent, the room was very nice and large by New York City standards and the bed was super comfy!"

"Very convenient location, rooms a bit old, but in general hotel is great "