Search Hotels Near Carribbean Cinemas Plaza Del Norte, Hatillo

"Unsafe mountain drive to get here- got into accident. Map and directions provided were incorrect coming from Rincon. Poor service without understanding for clients, they only care about their money- not your safety. I booked 1 night stay with my sister on May 5-6th. On our way to Casa Grande mountain retreat from Rincon following instructions provided night before by the retreat and another map to help guide us. We got lost in the mountain area and hit large pot holes causing us to get into an accident with a damaged car. The locals were very nice and helped us to get down to safer road. I called the resort letting them know, with our car accident trying to locate the retreat. We didn’t have anywhere else to stay for the night, asked for help finding a hotel/motel in nearby town. I provided an email with photos of damaged car, and re-explained the situation. I asked for a 50% refund to help and they refused to help. Very bad situation and customer service with no understanding. Both my sister and I were looking for relaxing time for first time to the beautiful Puerto Rico- this day only was very disappointing and unsafe."

"The property was beautiful. The original room was very small and dark. We were moved to a bigger and clean room. Breakfast was good. Staff were helpful."

"Breakfast is hot and fresh and included , plenty of safe parking "

"Staff was very friendly, clean atmosphere."

"Increíble estancia definitivamente volveremos."

"Es ideal para pasar solo la noche"

"Excelente opción para quedarse. Está frente al mar y tiene buena localización. El lugar es seguro. Cosas que se podrían mejorar; la iluminación en los alrededores. Las personas que atienden son muy amables. Recomiendo este lugar para quedarse."

"El lugar es excelente: muy bonito, bien mantenido y el cuarto en muy buenas condiciones, excepto algunos detalles que no afectan la experiencia general. Lo único que no estuvo al nivel fue la comunicación antes de la llegada; al solicitar ayuda, simplemente nos indicaron que buscáramos la información por internet. En general, nos encantó el sitio, pero esos detalles son los que llevan una experiencia de buena a excelente o de lujo. El restaurante principal estuvo bien, aunque nada fuera de lo común. En el almuerzo, a pesar de estar vacío, el servicio fue bastante lento. En la cena, en cambio, el servicio fue excelente y la música en vivo le dio un toquecito bueno."

"Absolutely loved it for me and my friends! We will be back again soon! It’s so pretty and the pool is amazing !!"