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NH Collection Royal La Merced

3.0 star property
Comfortable boutique hotel, walk to Walls of Cartagena

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your current months are May, 2024 and June, 2024.
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June 2024

NH Collection Royal La Merced

Photo gallery for NH Collection Royal La Merced

Massage
Exterior
Meeting facility
Front of property – evening/night
Sun deck

Overview of NH Collection Royal La Merced

Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Business servicesBusiness servicesBusiness services

Check out the area

Map
Calle Don Sancho No 36- 165, Cartagena, Bolivar
  • Popular LocationWalls of Cartagena1 min walk
  • Popular LocationClock Tower7 min walk
  • Popular LocationCartagena de Indias Convention Center11 min walk
  • AirportCartagena (CTG-Rafael Núñez Intl.)15 min drive
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Room options

About the area

Cartagena

Located by the sea, NH Collection Royal La Merced is in Cartagena Walled City, a neighbourhood in Cartagena. Walls of Cartagena and Clock Tower are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Blanca Beach. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Nuevo Bosque Softball Stadium.
Visit our Cartagena travel guideOpens in a new window

What's nearby

  • Walls of Cartagena - 1 min walk
  • Bolivar Square - 5 min walk
  • Clock Tower - 7 min walk
  • Cartagena de Indias Convention Center - 11 min walk
  • San Felipe de Barajas Castle - 5 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive

Restaurants

  • Restaurante Alma - 4 min walk
  • Cafe De La Mañana - 2 min walk
  • Pastelería Mila - 3 min walk
  • Leña Y Carbon - 3 min walk
  • San Mateo - 2 min walk

About this property

NH Collection Royal La Merced

Boutique hotel located in Cartagena Walled City
Close to Clock Tower and Cartagena de Indias Convention Center, NH Collection Royal La Merced provides a conference centre, a restaurant and a bar. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and concierge services
  • Laundry services, free newspapers and a front desk safe
Room features
All guest rooms at NH Collection Royal La Merced offer amenities, such as free WiFi, minibars and espresso makers.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Restaurants on site

  • Dona Carmen

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Turndown service

Business services

  • Conference centre

More

  • Building

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Espresso maker
  • Minibar

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. This is included in the price displayed. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 50000 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Merced Royal
Merced Royal Cartagena
Merced Royal Hotel
Merced Royal Hotel Cartagena
NH Collection Cartagena Merced Royal Hotel
Collection Merced Royal Hotel
NH Collection Cartagena Merced Royal
Collection Merced Royal
La Merced Royal
NH Collection Royal Merced Hotel Cartagena
NH Collection Royal Merced Hotel
NH Collection Royal Merced Cartagena
NH Collection Royal Merced
NH Collection Cartagena La Merced Royal
NH Collection Royal La Merced Hotel
NH Collection Royal La Merced Cartagena
NH Collection Royal La Merced Hotel Cartagena

Frequently asked questions

Does NH Collection Royal La Merced have a pool?

Yes, this property has an outdoor pool.

What time is check-in at NH Collection Royal La Merced?

Check-in begins at 3 PM.

What time is check-out at NH Collection Royal La Merced?

Checkout is at noon.

Does NH Collection Royal La Merced provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 50000 per vehicle applies.

Where is NH Collection Royal La Merced located?

Located in Cartagena Walled City, this boutique hotel is steps away from Teatro Heredia and Walls of Cartagena. Clock Tower and Cartagena de Indias Convention Center are also within 15 minutes.

NH Collection Royal La Merced Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 57 reviews" "
Rating 8 - Good. 21 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 0 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, perfect stay
Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend
Stayed 6 nights in Aug 2017

8/10 Good

Rafael

Liked: Cleanliness, staff & service, room comfort
Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Amazona staff, great location.
I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was was perfect for our needs
Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great

10/10 Excellent

karime Omar !

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !!!!
Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas!
Hotels breakfast - egg arepa
Pancakes
Patio and view from our room - Dona Carmen

2/10 Terrible

David, montreal

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel falling into disrepair - doors don't lock
when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.

8/10 Good

Blanca, Shelton, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended!

8/10 Good

Miss Njeri, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vibes = great times
The room was lovely and air conditioned. We were only really there for sleeping. Excellent selection of TV channels in Spanish, English, Portuguese and a few other languages for background noise. The staff was wonderful and helpful (food recommendations, walking directions, taxis, etc). I speak Spanish so I can't comment on level of English spoken at the hotel. We were right across the street from the wall and the walk to anywhere we wanted to go was easy and seemed short. We walked to and from Gestamaní one night which looked far on a map but wasn't. Even with the constant flow of "greetings" on the streets from men, we (2 women) felt safe all the time.

10/10 Excellent

Mark S.

Liked: Cleanliness, staff & service, room comfort
Special boutique hotel
La Merced Royale is a lovely, boutique hotel in the heart of Cartagena's historical district. The location could not be better as it was central but around a quiet courtyard with views of the bay. The rooms range in size from fairly cozy (with a king-size bed) to quite large (with a king-size bed and comfortable sofa bed). They are nicely appointed but not luxurious. The court-yard pool is small but fresh and attractive. The roof-top jacuzzi has views of the city wall and the bay. The delicious and varied breakfast is served in an elegant old hall by an attentive and gracious wait staff (who double as porters and pool attendants). Everyone speaks some English. One concern: websites say rooms have two beds, but only a couple do. This mattered to us as we were 6 guys (not couples) in three rooms, so we were less than thrilled to share beds. The hotel worked it out after a day, but when it says two beds per room, the second bed is more suitable for kids.