Exterior
Check availability

Reviews of The Murray Arms Hotel

3.5 out of 5
The Murray Arms Hotel
High Street, Castle Douglas, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 6 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda, Edinburgh

Liked: Cleanliness, staff & service
Lovely clean and tidy rooms easy to find location good staff every helpful breakfast was good great choice of different foods
Stayed 1 night in Mar 2020

6/10 Okay

Deborah

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from Ammy on 7 Dec 2019
Thanks for taking out your valuable time to rate us. We will work even harder to make your stay a memorable one :) Regards, Ammy.

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Reception Team on 7 Oct 2019
Thanks Elaine, we are so pleased that you enjoyed your stay at the Murray Arms Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Murray Arms Hotel on 23 Sep 2019
Thanks for the review and we are so pleased that you enjoyed your stay at the Murray Arms Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from The Murray Arms Hotel on 23 Sep 2019
Thanks and we are so pleased that you enjoyed your stay!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like no drinking water in the room, but love this hotel as my Granny used to run it in the 50/60ies so it’s like going to granny’s house for me .
Stayed 1 night in Jul 2019

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

craig

Great spacious family rooms. Excellent breakfast and very friends owners and staff. We will be back.
Stayed 2 nights in Aug 2018
Response from Murray Arms on 27 Aug 2018
Thank you for your kind words, We a happy that you enjoyed your stay with us and we look forward to seeing you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Murray Arms is the place to stay while in Gatehouse of Fleet. Kind people and a lovely village!
Stayed 2 nights in Aug 2018
Response from Murray Arms on 27 Aug 2018
Thank you for your kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Suzi, Glasgow

Disliked: Property conditions & facilities
Very dated. Poor quality food.
The Murray Arms requires updating and some investment. The decor is as it was when my in-laws were growing up in Gatehouse in the 50s, the menu is also stuck in this time vortex. Our family room was clean and basic. Unfortunately the Wi-Fi and the TV did not work. I have a feeling this is a common problem but no one is willing to spend the money to fix it. We had our evening meal in the 'refurbished' dining area with its damp ceiling and musty smell. The quality of food was poor and overpriced. The staff were very helpful.
Stayed 1 night in May 2018