"Do not stay here. Worst hotel ever. First they put us in a room that was at the end of a long hall. The very last room in the hallway. My husband is 92 and uses a cane. One look at him and anyone would realize he has mobility problems so why would they put us that far out? Single pane windows in every room with a busy street and freeway right next to our room. It constantly sounded like a freight train going by. So I walk all the way back to the desk and request another room, but this time I go up to check it out before I commit to it. I swear, there were 5 inch indentations in the mattress where people have slept. So back to the desk and tell them that room is unacceptable. After a big discussion with the manager in the back office they ask if we will accept a room with a jacuzzi, which really doesn’t fix the noise or bed issues. Needless to say I demanded my money back but being that I booked on Hotels.com they said I would have to contact them so we just left and are out the cost of the room. I am one very unhappy customer."
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