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Reviews of Hotel Excelsior

3 out of 5
Hotel Excelsior
104 Viale Roma, Cervia, RA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Michele on 21 Sep 2023
Thank you very much!!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michele on 23 Aug 2023
We thank you for your kind review. We are really happy that you enjoyed your stay in our hotel.Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendlyness of the staff was really fantasic. Helpful at so many levels. I came for the Ironman event and they were were so helpful. It was very handy that i could park my car there as well
Stayed 4 nights in Sep 2019

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
Hotel was very good. It was extremely clean, there seemed to be so many cleaners every day! The pool was excellent with plenty of sun loungers. The room was for three of us, a little tight but aircon worked fine and was comfortable. Location was great with easy access to restaurants and beach. The best thing though were the staff who were very friendly and helpful. The car park got busy but leaving the keys with the reception meant it was never a problem! We would recommend staying here.
Stayed 4 nights in Jul 2019
Response from Michele Trincossi on 4 Sep 2019
Thank you for your review. Our guests are important to us. We're glad to know that our central location as well as our staff helped to make your stay in cervia an enjoyable one. You will always be welcome!

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Mick on 17 Oct 2018
Thank you very much for your kind review. We hope to have you again as our welcome guest in Cervia, at Hotel Excelsior of course. Best Regards.

10/10 Excellent

diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto comoda per parcheggiare l'auto. Parti comuni ben tenute. Personale molto gentile e disponibile. Camera pulita e con tutto l'essenziale, dotata di bel balconcino con vista città e sulla via principale. Bagno un pò piccolo e posizione dei sanitari un pò sofferta. Buona e varia la colazione.
Stayed 1 night in May 2024

6/10 Okay

Carlo

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Giuseppe

Peccato che appena arrivato il parcheggio non era disponibile xchè già pieno
Stayed 1 night in Aug 2023
Response from Michele on 23 Aug 2023
Buongiorno, l'hotel dispone di un parcheggio (su prenotazione, a pagamento, come indicato sul sito web e sulle pagine Expedia) con circa 40 posti auto; è plausibile che durante un periodo di forte affluenza come la settimana di ferragosto i posti siano già tutti esauriti o precedentemente prenotati.In prossimità del nostro albergo ci sono comunque diversi parcheggi pubblici, alcuni liberi ed altri pagamento (come ovunque ormai).Cordialmente

10/10 Excellent

Roberto, Dozza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto gentile e molto bravi nel gestire la particolare situazione covid-19! Posizione ottimale, stanza confortevole solo il bagno un pochino piccolo...personale composto da molti giovani ...largo ai giovani!!
Stayed 2 nights in Jul 2020
Response from Mick on 2 Aug 2020
Buongiorno signor Roberto, la ringraziamo davvero per la sua cortese recensione; siamo grati che abbia trovato soddisfacenti le nostre iniziative per affrontare in sicurezza questa particolare stagione estiva. Siamo molto orgogliosi inoltre di poter annoverare diversi giovani nel nostro staff, insomma, anche noi diciamo...largo ai giovani. Un cordiale saluto, speriamo di potervi avere nuovamente tra i nostri graditi ospiti.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Michele on 7 Sep 2019
Thank you very much!

6/10 Okay

Raphael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Geringe Leistung für den Preis
Matratzen stark abgenutzt. Sehr kleines Bad. Geringe Leistung für den Preis. Parkplatz unbefriedigend.
Stayed 1 night in Aug 2019
Response from Michele on 4 Sep 2019
Dear guest, we are really sorry that you did not feel well in our hotel; we thank you for your review, we will try to do our best to improve the details of some rooms. We are also sorry for parking, August is a very busy period, our parking is always free for our guests and therefore sometimes places (total 35) are all occupied. Sincerely.

10/10 Excellent

Sanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family owned hotel
Nice newly renovated hotel with heated pool (our son loved it). Perfect location - close to the beach and the old city center. Average breakfast. Only negative, the lack of noise reduction.
Stayed 3 nights in Jun 2019
Response from Michele on 18 Jul 2019
Thank you very much for your review. Your satisfaction is very important to us. We are already working on noise reduction.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RELAX PERFETTO
Abbiamo scelto questo Hotel, con location perfetta per la nostra visita a Cervia, il comfort e la gentilezza dei gestori è super, torneremo sicuramente in futuro!!
Stayed 3 nights in Apr 2019
Response from Michele on 2 May 2019
Gentilissima Dianne, vi ringraziamo davvero per le parole di apprezzamento e ci auguriamo di riavervi al più presto tra i nostri graditi ospiti. Un caro saluto.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Mick on 21 May 2019
Thank you very much :-)

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Soggiorno lampo, la struttura in posizione strategica sia per il lungomare che per il centro, dotata di ampia piscina. Personale più che disponibile e cortese.
Stayed 2 nights in Jul 2018
Response from Michele on 4 Aug 2018
Siamo davvero contenti che Lei e la sua famiglia vi siate trovati bene nel nostro hotel!! La ringraziamo molto per la sua cortese recensione. Un cordiale saluto sperando di avervi ancora, al più presto, tra i nostri graditi ospiti a Cervia.

10/10 Excellent

Mihaela Ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel vicino al centro e alla spiaggia
Ottima posizione, parcheggio interno e cordialità! Ci hanno offerto il latte per il bimbo gratuitamente la sera perché ci siamo dimenticati di portarcelo. Terrazzo alto e sicuro per il bimbo, aria condizionata ecc. Ci torneremo sicuramente!
Stayed 1 night in Jun 2018
Response from Michele on 4 Aug 2018
Vi ringraziamo davvero per la vostra cortese recensione. Siamo davvero felici che vi siate trovati bene nel nostro albergo. Un cordiale saluto, sperando di rivedervi presto!!