"Where to begin? Cleaners and buffet minders were friendly and helpful, reception not so. As we checked in we were advised that our room wuoldn't be cleaned during our three days stay but if we wanted clean towels we could ask for them at the reception or through the maids, which makes this hotel stay more of a regular day, not very much like a vacation, having to make the beds every morning just like at home. So about cleanliness, at home we clean the toilets every day, at your hotel...not possible. Speaking of toilets, ours run every five minutes, day and night. About the bed: a king size mattress that was so old and decorated with the indentations of several years of hugging bigger buts than ours, so much so that the first night, at midnight, wife placed two (2) bath towels to fill the hole in the middle of her mattress and she's five feet and only weights 135 lbI! When she went to bed before I, she promtly dessapeared into that black hole and I had to recue her pulling her from it when she needed to go to the bathroom. So, bed: uncomfortable. Entry door: after the first 24 hrs it locked us out, went to reception and was told it was my fault because I had placed my cards with my phone which of course I didn't, because I put mi phone in my back pocket and the cards were in my hand. Next day, same problem, no accusations. Day number three, same, so reception agreed ssomerhing was wrong with door, called maintenance and the problem was that the KEYS given to us were wrong."
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