2/10 Sangat Buruk
Sarah
Bepergian bersama keluarga
26 Okt 2025
Tidak Disukai: Staf & layanan
The employee Ms Nariyah refused our reservation because she was angry at feeling embarrassed about making a mistake. Apparently the only way she knew to cope with this embarrassment was to get angry and try to retaliate.
Initially, I brought my teenaged children up to the desk and said my husband who had booked our reservation and was waiting in the car until he knew where to park, but that I had the confirmation email for our family's reservation on my phone. Ms Nariyah twice refused to look at my phone, saying she already had our reservation information but that she could not give us any rooms without my husband and his ID. I told her I would go switch places with my husband, and left.
A few minutes later, my husband came back to the car and said she'd been unable to book both our rooms because the 2nd room was in my name and she needed my ID. So my husband took the car to park and I went back to the front desk. After waiting unsuccessfully, I went with our children to our one room, and then returned to check in to the second room.
When I told her my husband had said she needed my ID after all, she got angry and said I should have told her the first time that there were two rooms. I asked if she could take my ID and held it out, but she would not reach out to take it. I have a documented shoulder injury and could not reach further, so I tossed my driver's license and it landed in front of her. She said she refused to take my reservation. No other staff were at the desk.
Sarah
Menginap 1 malam pada bulan Oktober 2025