6/10 Cukup Baik
Pamela
Bepergian dalam rombongan, Bepergian bersama keluarga
6 Agu 2025
Disukai: Staf & layanan
We had to deal with ants for 3 of the 5 days we stayed even after we mentioned it to the front desk twice and the cleaning crew multiple times by the 3rd day they finally came in and sprayed the entire room for ants. We also had asked the cleaning staff to replace the towels and things after the third day. They just changed the trash bags and added a few more towels. It didn’t take the old ones with them as they were still hanging in the bathroom door. We originally got double billed but I got that fixed after I reviewed my credit card acct and notified it. Had three different people tell me where the ice maker was one said third floor another said one was near the pool entrance then another said go ask the front desk. She said they usually keep some in the freezers in the vending room. However she was kind enough to get a bag full out of the kitchen area. If you stay in a suite make sure it has ac in both areas as the it suite had one pull out couch and one king bed. Only the king bedroom had the ac so the front area got quite warm. Until they finally sprayed for the ants we were having to keep out trash inside the microwave because nothing was safe even in the bathroom and the coffee area. They never changed out the two glasses that was left by the sink. At $229 plus taxes per night it should have been a lot better.
Pamela
Menginap 5 malam pada bulan Juli 2025
