Dear Ayiesha, We sincerely apologize for the disappointing experience you had during your stay. It's disheartening to hear about cleanliness issues and stains on the mattress. This does not meet our standards, and we are addressing these concerns with our housekeeping team for immediate improvements. Regarding the check-in process, we apologize if it did not meet your expectations. Our procedures are in place for the safety and security of all our guests, and we appreciate your understanding in this regard. Your comfort and privacy are paramount to us, and we assure you that our procedures are designed with your best interest in mind. Your feedback is invaluable, and we thank you for bringing these matters to our attention. We hope for the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Laura, we sincerely apologize for the multiple inconveniences you encountered during your stay. Your feedback regarding the cleanliness of the parking lot, check-in process, room condition, and amenities is concerning and not reflective of the high standards we strive to maintain. Please rest assured that we take your comments seriously and will address each issue promptly with our team to ensure improvements are made. We value your feedback as it helps us enhance the experience for all our guests, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Dear Vaidhyanathan, we apologize for the disappointment you experienced during your recent stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the room condition and breakfast offering will be shared with our team for immediate attention and improvement. We appreciate your patience and hope to have the opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management

Dear James, we sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement. We have taken note of the issues you mentioned regarding the door and the toilet, and will address these promptly to ensure the comfort and satisfaction of our guests. Please be assured that this is not reflective of the high standards we strive to uphold. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable experience. Sincerely, Hotel Management

Dear Ajay, We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback regarding the maintenance issues, amenities, and breakfast is concerning, and we deeply regret any inconvenience caused. Rest assured, we are actively addressing these concerns to enhance future stays. We take cleanliness and maintenance seriously and appreciate your acknowledgment of our polite staff. Regrettably, our service fell short of expectations, and your comments have been shared with our team for immediate attention. While we understand your hesitation, we hope you will consider giving us another chance to provide a more enjoyable experience.Sincerely,Hotel Management

Dear Sky, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management

Dear Joseph, thank you for taking the time to leave this review. We are very pleased to see that you enjoyed your stay! We hope for the opportunity to turn your okay into a "great!" next time. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management

Dear Errol, thank you for taking the time to leave this review. While we are very pleased to see that you enjoyed your stay overall, we apologize greatly for the mix up with your room. We will take your comments back to the desk for opportunity to improve. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management

Dear EL MOSTAPHA, Thank you for choosing to stay with us. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We will consider your feedback for future enhancement and explore more breakfast offerings. Your comments are invaluable as they help us improve our services. Should you reconsider staying with us, we are committed to making your experience more enjoyable. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Bhupinder, we're deeply concerned to learn about your experience, and we want to assure you that the safety and cleanliness of our premises are of the utmost importance to us. We take all feedback seriously, and we will investigate this matter thoroughly to address any issues promptly. Please accept our sincerest apologies for any discomfort or inconvenience you may have encountered. Your feedback is invaluable as we continuously strive to provide a safe and comfortable environment for all our guests. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience. Sincerely, Hotel Management

Dear Khao, we're truly sorry to hear about your disappointing experience with our staff's level of service. Providing excellent customer service and accommodating our guests' needs are fundamental to our values. It's concerning to learn that we failed to meet your expectations in this regard. Rest assured, we'll address this issue with our team to ensure that all guest requests are handled promptly and with the utmost care in the future. Your feedback is invaluable to us as we strive to improve, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to welcome you back and provide you with the exceptional service that you deserve. Sincerely, Hotel Management

Dear Geysi, thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had with our receptionist during your visit. Providing courteous and professional service to all our guests is fundamental to our values, and we regret that we fell short of your expectations on this occasion. Please rest assured that we will address this matter internally to ensure that all members of our team are consistently delivering the level of hospitality that we strive for. Your comments serve as valuable insights for us to improve our services and ensure that every guest receives the warm and welcoming experience they deserve. We hope you will consider giving us another opportunity to make it right and provide you with the exceptional service that we are known for. Sincerely, Hotel Management

Dear Rafael, we're deeply sorry to hear about your disappointing experience during check-in. Your comfort and satisfaction are incredibly important to us, and we regret that we didn't meet your expectations on this occasion. We strive to provide a seamless and welcoming check-in process for all our guests, and it's concerning to learn that we fell short during your visit. Please know that we take your feedback seriously and will address this with our front desk team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right during any future stays you may have with us.

Dear Rafael, we sincerely apologize for the inconvenience you experienced during your recent stay with us. Providing exceptional service is our top priority, and we regret that we fell short of your expectations at the front desk. We take your feedback seriously and will address these issues promptly to ensure a smoother check-in process for all our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience. Sincerely, Hotel Management

Dear Joey, thank you for taking the time to leave this review. We are so pleased to hear that you enjoyed your stay so thoroughly at our affordably priced property! We always strive to give the best experience possible and are ecstatic to see we hit the mark. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management

Dear Happy, We apologize for any inconvenience caused by the condition of our rooms not meeting your expectations. Your feedback is valuable, and we take it seriously. Rest assured, we are continually working to improve our accommodations to provide a comfortable and enjoyable stay for all our guests. We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back for a more satisfying experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Srinivasa Reddy, Thank you for sharing your feedback. We are sorry you had a negative experience. Our goal is always to provide a comfortable and enjoyable stay for our guests. If you have specific concerns, we would appreciate the opportunity to address them and improve. Your satisfaction is important to us, and we hope you'll consider giving us another chance.Sincerely,Hotel Management

Dear Tabitha, We appreciate your feedback and regret any inconvenience you experienced. Our team is dedicated to ensuring a comfortable stay for all guests, and we apologize if the smells you experienced detracted from your stay in any way. Your comments help us continually improve our services, and we hope to welcome you back in the future for a more satisfying experience. Sincerely, Hotel Management

Dear Heidi, thank you for taking the time to leave this review. Please accept our sincere apologies for the issues with your stay. We always strive to give the best experience possible and are disappointed we missed the mark on this visit. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management

Dear Joseph, We appreciate your feedback and regret any inconvenience you experienced. Our team is dedicated to ensuring a comfortable stay for all guests, and we apologize if we fell short of your expectations. Your comments help us continually improve our services, and we hope to welcome you back in the future for a more satisfying experience.Sincerely,Hotel Management

Dear Joseph, thank you for taking the time to leave this review. We are pleased to see that your stay was enjoyable! We hope to make the next experience even better! We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management

Dear Venkat, We are genuinely sorry about your disappointing experience. Your description is concerning, and we apologize for falling short of your expectations. Maintaining cleanliness and ensuring all appliances are in working order is paramount to us. We take your feedback seriously and will address these issues with our team to ensure improvements are made. Please accept our sincere apologies, and we hope to make it right during your future visits.Sincerely,Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted and we look forward to welcoming you back in the future.

Hello Nickie, Thank you for taking the time to rate your experience. We are sorry to see we did not provide the best stay and hope we get the opportunity to do better in the future. - Extended Stay America Suites Chicago Elgin West Dundee

Hello Vicente, Thank you for taking the time to leave a review. We are sorry to see the hotel's cleanliness did not meet your expectations. We take all guest feedback seriously and will look into and address it. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hello Autumn, Thank you for taking the time to leave a review. We are so happy to hear you had a comfortable stay and look forward to hosting you again soon. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hello Brian, Thank you for providing feedback on your stay. We appreciate you taking the time to provide areas where we can improve and are happy to hear that overall you had an okay stay. We look forward to hosting you again. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hi Torta,Thank you so much for taking a moment to leave your rating after your recent stay with us. We apologize for failing to exceed your expectations. We hope to have another chance to wow you.

Dear Gregg,We're terribly sorry to see you did not enjoy your stay with us. We're continually striving to improve our guest experiences and hope to have a chance to serve you again in the future.

Dear Keyhala, Thank you for your feedback. We apologize for the unpleasant odor you encountered in your initial room. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we regret that we fell short of meeting your expectations in this regard. Immediate steps are being taken to identify and address the source of the odor to prevent similar occurrences in the future. Your feedback is greatly appreciated, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Management

Hi Alexis,Wow! Thanks so much for your perfect rating! We're delighted you enjoyed your stay with us. We cant wait to see you again!

Hello Omar,Thank you so much for your perfect rating and review. We are so happy you enjoyed your stay at Extended Stay American Convention Center. We look forward to welcoming you back again soon

Dear Priyanshu,Thank you for such a kind review and excellent rating. We're thrilled you enjoyed your stay and look forward to welcoming you back again soon.

Hi Grace,We're terribly sorry for not being able to exceed your expectations. We appreciate you letting us know that you did not enjoy your stay, so we are able to do better next time.

Hello Eugenio,We're so thankful you took a moment to leave your rating after your recent stay with us. We look forward to seeing you again soon!

Hello Lidia, Thank you for rating your stay. It looks like we did not provide the type of experience we strive to offer our guests. We hope to have the opportunity to serve you again and provide a better overall experience. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hello Samia, We appreciate you taking the time to provide a rating for your stay. We are sorry to see you did not have a great experience. We hope we have the opportunity in the future to host you again and do better. - Extended Stay America Suites Chicago Schaumburg Conv Center

Dear Roberto, Thank you for your review and for being our guest. We appreciate your honest feedback and genuinely apologize for the issues you encountered during your stay. The conditions you described do not meet our standards, and we apologize for any inconvenience. We take your comments seriously and will address the maintenance and cleanliness concerns with our team to ensure improvements. Your insights regarding the breakfast offerings are valuable, and we'll review our options to enhance the guest experience. We apologize for falling short of expectations, and we hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management

Dear Manuel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Amada, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

Hello Mike, Thank you for rating your experience with us. We are sorry to see we did not provide the level of stay we strive for. We hope to have the opportunity to improve on that in the future. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hi Laura,We're so sorry to see you did not enjoy your stay with us. We try to exceed our guests' expectations and apologize for any inconvenience you had during your stay.

Dear Sunil,Thank you so much for your fantastic rating. We look forward to welcoming you back again soon.

Dear Akash, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management