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Reviews of Hilton Chicago

4 out of 5
Hilton Chicago
720 S Michigan Ave, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 574 out of 1013 reviews" "
Rating 8 - Good. 205 out of 1013 reviews" "
Rating 6 - Okay. 125 out of 1013 reviews" "
Rating 4 - Poor. 63 out of 1013 reviews" "
Rating 2 - Terrible. 46 out of 1013 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 - Great location, great room, great staff
Stayed 2 nights in Apr 2024

8/10 Good

chris, henrico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Shawna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, stall was lovey and helpful anytime of the day.
Stayed 2 nights in Apr 2024
Response from Hilton Chicago Team on 29 Apr 2024
Dear Valued Guest,Thank you for the five-star rating you have shared with us regarding your stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back to our beautiful hotel.Hilton Chicago Team

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved our stay, the only problem we had was that we have feather allergy and are allergic to the pillows and blankets. They didn’t have any hypoallergenic options available either.
Stayed 3 nights in Apr 2024
Response from Hilton Chicago on 29 Apr 2024
Dear Valued Guest,Thank you for your sharing a positive rating and we hope to welcome you back and exceed your expectations.Hilton Chicago Team

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it, I definitely stay again.
Stayed 2 nights in Apr 2024
Response from Hilton Chicago on 29 Apr 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed your stay with us and appreciated our very friendly staff and convenient location.We look forward to hosting you again the next time you visit the windy city.Hilton Chicago Team

8/10 Good

jarret

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
make sure your room is not near the eleavator banks they are lound
Stayed 2 nights in Apr 2024
Response from Hilton Chicago on 29 Apr 2024
Dear Valued Guest,Thank you for your sharing a positive rating and we hope to welcome you back and exceed your expectations.Hilton Chicago Team

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to hotel , excelente located and good services .
Stayed 1 night in Apr 2024
Response from Hilton Chicago Team on 29 Apr 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are glad to know that you enjoyed your stay and appreciated our convenient location and good service. We look forward to welcoming you back on your next trip to Chicago!Hilton Chicago Team

6/10 Okay

Tim

Business traveller, Travelled with partner
Liked: Staff & service
The ballroom is beautiful
Stayed 1 night in Apr 2024
Response from Hilton Chicago on 29 Apr 2024
Dear Valued Guest,Thank you for your sharing a positive rating and we hope to welcome you back and exceed your expectations.Hilton Chicago Team

6/10 Okay

Myah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It sucks they didn’t have the buffet breakfast anymore and way too over priced
Stayed 1 night in Apr 2024
Response from Hilton Chicago Team on 25 Apr 2024
Dear Valued Guest,Thank you for your feedback. We are sorry to learn of your disappointment regarding the breakfast buffet as noted in your comments. As for pricing, this is in line with industry standards, but we understand your disappointment. Please know that our breakfast buffet will still be available in future dates. We appreciate your feedback and will take it into consideration for future improvements. We hope we can provide a better experience next time.Hilton Chicago Team

8/10 Good

Into

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to many nice areas. The only bad part is that the hotel forces you to spend a minimum of $25 per day and counts the beginning and ending times whatever maximize the charges! It's borderline fraud!
Stayed 3 nights in Apr 2024
Response from Hilton Chicago Team on 1 May 2024
Dear Valued Guest,Thank you for your feedback. We are happy to hear that you liked our convenient location. Please be informed that the 25 is a mandatory destination fee that all hotels in Chicago are charging. If you would like to discuss the benefits that comes with this fee, please contact us. We will be happy to provide some clarification.We hope for the opportunity to welcome you back for a better stay experience.

6/10 Okay

SHALLON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator did not work and microwaves are much needed
Stayed 1 night in Apr 2024
Response from Hilton Chicago Team on 15 Apr 2024
Dear Value Guest,Thank you for your feedback. We are sorry to hear that the refrigerator was not working. Please know that you could always request for a replacement. We apologize for the inconvenience, but we do not have microwaves in our guestroom.We hope for the opportunity to welcome you back so we can exceed your expectations.Hilton Chicago Team

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was nice. Its quite large and has a very regal ambiance on the first floor. However, the rooms we just okay. We paid a little extra for a higher room for less street noise. The room was a bit smaller than average, but nice king bed. The TV didn't work at first due to a loose cable, but we were able to adjust it without calling for help. The bathroom had no vent/fan which led to some peeling wallpaper in corners. The towel rod in our room was also broke. Overall, not bad for what we needed.
Stayed 1 night in Apr 2024
Response from Hilton Chicago Team on 15 Apr 2024
Dear Valued Guest,Thank you for taking the time to write about your stay experience. We apologize for the condition of the room and for the TV not working properly. We are glad you were able to resolve the issue. I wish we could have spared you the inconvenience by moving you to a more favorable room. Please know that you could always reach out to our team for any issues during your stay, so we can resolve prior to your departure. We are glad you liked our hotel and the ambiance. We hope for the opportunity to welcome you back so we can exceed your expectations. Hilton Chicago Team

8/10 Good

Wendy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and friendly staff. Our room didn't include a microwave, and we had to request a refrigerator because many of the rooms only had coolers, which look just like a mini fridge, but don't get as cold as a refrigerator. We were charged a destination fee, which I was not informed of until check in, so it was a surprise charge.
Stayed 2 nights in Apr 2024
Response from Hilton Chicago Team on 12 Apr 2024
Dear Valued Guest,Thank you for sharing a review of your recent stay with us. We are happy to hear that you enjoyed the beautiful views and our friendly staff. We are sorry about the mini fridge but glad to know that it was resolved. We will look into the lack of information regarding the destination fee and have it corrected.We hope for the opportunity to welcome you back so we can exceed your expectations.Hilton Chicago Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic building within a short walk of many awesome attractions. Staff are friendly and very professional!
Stayed 3 nights in Apr 2024
Response from Hilton Chicago on 13 Apr 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed your stay with us and appreciated our very friendly staff and convenient location.We look forward to hosting you again the next time you visit the windy city.Hilton Chicago Team

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Hilton Chicago on 30 Apr 2024
Dear Valued Guest,Thank you for the five-star rating you have shared with us regarding your stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back to our beautiful hotel.Hilton Chicago Team

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Very friendly staff
Stayed 1 night in Apr 2024
Response from Hilton Chicago Team on 8 Apr 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed your stay with us and appreciated our very friendly staff and convenient location.We look forward to hosting you again the next time you visit the windy city.Hilton Chicago Team

6/10 Okay

Richard

Very outdated and small rooms…
Stayed 2 nights in Apr 2024
Response from Hilton Chicago Team on 8 Apr 2024
Dear Valued Guest,Thank you for your feedback. We are sorry for not meeting your expectations. We are scheduled for a renovation and should address the issue noted regarding outdated rooms. We hope for the opportunity to welcome you back so we can exceed your expectations.Hilton Chicago Team

6/10 Okay

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The main area and exercise facility of this hotel was very nice, however the room I stayed in was only so-so. The carpet was extremely worn, and the furniture was old and dated. The desk chair in my room would not adjust, and was old vinyl and cracked. In the second room, the furniture was the same, however there was not desk chair, but a chair that you would find from one of the restaurants. Also, the food in the in-hotel restaurants was very expensive. $20 for a cheeseburger is nuts!
Stayed 2 nights in Apr 2024
Response from Hilton Chicago on 7 Apr 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was just what I needed
Stayed 1 night in Apr 2024
Response from Hilton Chicago on 7 Apr 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to many first rate attractions eg museums and Chicago Symphony.
Stayed 3 nights in Apr 2024
Response from Hilton Chicago on 7 Apr 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and very helpful. Gave great information on how to get around the city and recommended places to see and eat. Will definitely stay here again if and when we come back to the Windy City.
Stayed 4 nights in Mar 2024
Response from Hilton Chicago on 7 Apr 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excellent

patricia, Bellflowers

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Hilton Chicago on 7 Apr 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excellent

Gosia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel, big rooms and convenient location. We had such a good time during volayball tournament in Chicago! Highly recommended!
Stayed 2 nights in Mar 2024
Response from Hilton Chicago Team on 5 Apr 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed our beautiful hotel and convenient location. We appreciate your patronage and look forward to welcoming you back.Hilton Chicago Team

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome!
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 31 Mar 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Says check in and check out process, very friendly
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 31 Mar 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Chicago on 31 Mar 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

10/10 Excellent

Sean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great historic hotel
Stayed 1 night in Mar 2024
Response from Hilton Chicago Team on 28 Mar 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

4/10 Poor

Cindy

Stayed 2 nights in Mar 2024
Response from Hilton Chicago on 31 Mar 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

4/10 Poor

Cindy

Travelled with family
Liked: Staff & service
Staff was very nice - great location especially for the Shamrock Shuffle- unfortunately it had VERY DRY air - luke warm shower - scratchy sheets.
Response from Hilton Chicago Team on 28 Mar 2024
Dear Valued Guest,Guest satisfaction is important to us, so we're happy to hear your positive feedback about our very nice staff. However, we apologize for the inconveniences you experienced disappointment regarding the quality and condition of our accommodations. We appreciate your honest input and will be using your feedback to make improvements. Please reach out to us if you would like to discuss further.We hope to have the opportunity to deliver a better experience on a return visit.Hilton Chicago Team

10/10 Excellent

Drew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 31 Mar 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Chicago on 31 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

6/10 Okay

Deanna

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Mattresses were not pillow top, hot tub had way too much chlorine. My eyes were burning so much they were watering. Smashed crackers in the hallway for 3 days.
Stayed 2 nights in Mar 2024
Response from Hilton Chicago on 26 Mar 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

10/10 Excellent

Renee, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Comfortable. Walkable are for the activities that we had planned. Nearby Italian restaurant was outstanding.
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 26 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

6/10 Okay

Ronnie

Stayed 1 night in Mar 2024
Response from Hilton Chicago on 14 Apr 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

10/10 Excellent

Priscilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in for Shamrock Shuffle and had 2 rooms. Front desk staff was sooo welcoming and helpful. Doorman was great getting us to restaurants. Rooms were spacious and super clean!!
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 25 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

8/10 Good

Danielle

Stayed 1 night in Mar 2024
Response from Hilton Chicago on 14 Apr 2024
Dear Valued Guest,Thank you for sharing a four-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 25 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

10/10 Excellent

Eric G, Collinsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to Chicago for a concert at the auditorium theatre and the Hilton was only 2 blocks away. Hotel was well staffed and well maintained. Will definitely stay again!
Stayed 2 nights in Mar 2024
Response from Hilton Chicago on 24 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

4/10 Poor

Rudy

Stayed 3 nights in Mar 2024
Response from Hilton Chicago Team on 10 Apr 2024
Dear Valued Guest,Thank you for your feedback. We are sorry for not meeting your expectations. We would like to know more about your experience that prompted you to give us a low score. Please reach out to us at your earliest convenience.We look forward to hearing from you.Hilton Front Desk Team

6/10 Okay

Hassan

Travelled with partner
Liked: Cleanliness, staff & service
The staff are super friendly. Convenient location, but not much of a view. The air conditioner didn't work properly and the fridge was more like of a freezer that we couldn't adjust. The furniture is okay but its not comparable to similar category hotels. We asked for bath robes, and slippers several times ... each time the staff said they're sending them. But they never did. For $800 for 2 nights I would stay somewhere else.
Stayed 2 nights in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

10/10 Excellent

Amber

Liked: Staff & service, property conditions & facilities
Gorgeous building!
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean building with comfy beds.
Stayed 2 nights in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

10/10 Excellent

Donald

Would highly recommend
Stayed 2 nights in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and fantastic hotel. Staff was super friendly and the rooms were a good size and clean.
Stayed 3 nights in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was extremely nice overall had a great experience
Stayed 2 nights in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

4/10 Poor

Conrado

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Chicago Team on 19 Mar 2024
Dear Valued Guest,We are sorry to see your low rating. It is rather disappointing as we strive to provide the best service and accommodations. Please reach out to us to let us know how we failed to meet your expectations.We look forward to hearing from you.Hilton Chicago Team

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

10/10 Excellent

Ebony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property staff amazing
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

6/10 Okay

Breana

Stayed 1 night in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Mar 2024
Response from Hilton Chicago on 20 Mar 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team