Hotel Keluarga di Chiclayo

"Not a bad place, but for the price, It could be better - comparing after a full month in Peru. 1st when I got to my room - hot water didn't work in the shower. I went to the staff and she insisted that that's how showers work and that was fine. I said... no. In no other place in Peru in any hostel, hostal or hotels, showers were so bad. She offered my to change my room the next day and... showers were fine. I don't understand why insist with the customer on something like that. Besides that,...

"Check-in was quick and easy, room was clean and the air conditioning worked great. We ate in the restaurant for supper and it was absolutely amazing! The pool looks lovely, but we did not have time for a swim. We had to leave early for an excursion and they had a packed breakfast ready for us, which was lovely. The chocolate cake was amazing. Checkout was also easy and quick. The location was close to the grocery store that had a bank machine. This hotel met our needs very well and the price was...

"El hotel es muy bonito e amplio. Excelente servicio. El personal muy atento. Regresaria nuevamente..."

"Staff were very friendly. However I don’t understand why the room had a window onto the corridor which shone light into my room the whole night. Why not just put up curtains? (The window also didn’t shut completely so it was harder to block out the noise). Ear plugs and eye mask are a must if you want to be able to sleep here."