Search Beach Resorts & Hotels in Chiltiupan

" place is amazing and the customer service is excellent"

"Disappointed with the super thin walls and our room was an even number which over looked the pool, but on Saturday we heard the music from the clubs and bars which sucked when I wanted to go to bed. We tried to order room service and no one answered so my husband went to the lobby, but the gave us two free drinks at Strikers which made up for it, good food and service there. Drinks were good. The pool was too cold so we never got in but we did enjoy the spa. The hot tub was fun for us. Now considering that, why is it a four. Well my Husband and I loved it. The staff was super friendly, kind and informative. It felt like an all inclusive resort with the premium perk, so if you are considering it, get it. The food options were so goooood and I am a picky eater. The views were nice. The hotel is in a perfect area for walking and tons of options for restaurants, drinks and shopping. "

"My take on the room… There was a separate/private room, but unfortunately it was very hard to sleep there. And the room had a very strong, unpleasant odor that made it uncomfortable to stay in. The bed near the sliding door felt unstable (tilted), the pillows were very hard. Service was okay, but it could easily be improved. For the price you pay per night, I expected a higher level of comfort and attention to detail. At check-out, no one asked how the stay was, I had to bring it up myself. That kind of customer service really makes a difference. I would love to recommend this place because the setting is beautiful, but these details should definitely be addressed. "