Cari Kastel di Cincinnati Riverfront

"The location is great. The breakfast and breakfast staff are fantastic! The balcony is mostly inaccessible and a big disappointment. When you are booking they do not make it clear that there are a lot of disclaimers and restrictions with regard to accessing the balcony. The pictures of the balcony and its view were a big reason why I paid extra for this hotel. But because of the limited hours it is open to visitors, I never got to even use it. The room was clean, but the design was odd. It sort...

"I loved how we were in the center of everything but I did have some problems with checking out from the website. The staff helped me with the check out steps though so it wasn’t a big issue."

"It should be noted this is an apartment complex. There is a front desk but were dismissive when I mentioned the fact my room was not ready. The management company who rents units out for travelers is different from the company who owns and operates the building. When I arrived, the maid had no idea the unit was being rented out that day, so I had to wait 45 minutes beyond the advertised check-in time. As I communicated the issue with the management company via text, I couldn't tell if I was...

"We were able to check in early. It was so hot that weekend."

"The pool and pool area were filthy. The smell of pot was everywhere. Two cars were parked at the front canopy playing loud music and their owners smoking pot. Right in the front door of the hotel for hours and nothing was done to stop it. Room was not clean. Housekeeping didn’t take trash out of the room. There was a take out box full of chicken bones we found in the room. We had enough before we even stayed a night. We told the desk clerk what the issues were and that we’re checking out and...