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"Kamar tidak disiapkan dgn baik walau sudah diinfokan jam masuk. Komunikasi via wa sangat terbatas dan lama br dijawab. Sarung bantal, handuk, toiletries dibwkan setelah ad info dr tamu. Tamu mengkomplen utk mengganti sprei krn byk rambut di bwh selimut, ttp 45 menit ditunggu blm jg dibwkan ganti. "

"1. We arrived at night. There was a thin quilt on the bed, but extra cover wouldn't be available until the next day. 2. I requested two rooms. I was in one room and my son was to sleep in the next room in what I thought was a two-bedroom apartment. But it turned out that we had been given rooms nine floors apart in a high-rise apartment building and key cards could be used to access only the floors we stayed on, so we didn't have access to each other. When I asked about changing rooms, I was...