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"Clean, great customer service"

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"While the initial room photos were a bit misleading—showing a Studio Premier with a kitchenette for a Deluxe King booking—and the listed laundry room was unavailable, Citadines handled the situation with true hospitality. To make up for the discrepancy, they kindly upgraded me to a Studio Premier and provided complimentary laundry service. Their quick resolution really made my stay comfortable. However, at 1am on my last night was disrupted by a malfunctioning electrical panel that caused the lights and air conditioning to flicker on and off. As the issue couldn't be fixed on the spot, the hotel moved everyone on my floor to different rooms for the remainder of the night. I refused to as I didnt want to everything for a few hours also the AC seemed to work for a couple more hours until it completely stopped. By that time it was already 4am and I had to be up at 6am to leave for the airport at 7am. So that left me a zombie for my long flight. The joy of a new development"

"The view overlooking the mountains was breathtaking. Breakfast and dinner was good. Room was pretty descent. The bathroom was not very clean. There was an unpleasant smell in the bathroom and the sink was clogged. "

"Great hotel "

"Nice hotel, old but still good... "

"The smell everywhere in the hotel is really toxic. There is a strong smell of vaporised artificial perfume which seems to be to mask some mould smell. But it literally made me ill and prevented me from sleeping. The towels were to me unusable because of this strong artificial smell. Unfortunately this was a really terrible stay for me. It was also raining hard and very slippy on the hotel floor and one of my colleagues had a terrible fall. It took a while for staff to take care of the situation or to place signs to be extra careful."

"We loved the spacious apartment with 2 bedrooms, friendly and helpful staff, refreshing pool and close to green spaces of University of Indonesia. Since it's on a major street (Margonda) there were so many shops amd restaurants nearby, and a big mall as well."